The cassette door is stuck between up and down, and I have a message that flashes C32:21. My tape is in the cassette door and it will not open Thank you, bob a lou

If you know how to do this open the latch on the cassette when it stops and look to see if something got spilled into or on the tape itself.

If the unit only shuts off with this tape the cassette is the issue.

If you open the door on the tape (little square button to release the door also look (happens if you use same tape a lot and fast scan with it) to see if the bottom edge of the tape has curved waves in it--should be perfectly flat with no ripples at bottom edge of the tape.

Hi what has happened is when you pressed play the tape head that reads the tape has come up as normal this locks the door as you cant open it when its playing but instead of the tape head releasing and going back down into start possition it has become jammed in the tape itself.
You have two options turn off at mains and give it a gentle bang a couple of times this might free the tape and let the head go back to start possition its upto you how hard you tap it but doing this usually works and will allow you to get the tape out failing this then its going to be a case of stripping it down till you can get access to the tape head and be able to free it from the tape allowing door to open let me know how you get on ok and if you need further assistance

Is the tape wrapped around the capstan?

Issue: "Remove the Cassette" message in LCD
Solution: Remove cassette and reload and/or try a new tape

Remove cassette and reload and/or try a new tape ---
http://www.usa.canon.com/cusa/support/consumer/camcorders/professional_camcorders/gl2#ServiceAndSupport

Either the tape is jamed round sound head, or the door is stuck with somthing like a handle of the case on side of camera, but sounds like tape stuck, run film backward a little (not forward) as more tape will get stuck in forward motion.

Dew has condensed in the camera. Eject the cassette but leave the cassette door open.remove the battery . Borrow a hair drier . set it to optimum temperature(not vey hot but but hot enough to cause discomfort when blown on fingers). direct the hot air through the cassette compartment door for about five minutes. reattach the battery and reinsert the tape.
Good Luck,
Luwangula

Turn the unit off and hit the back of the camera twice near the battery compartment with the palm of your hand. Sounds crazy but it worked with my camcorder Sony DCR-TRV480. Problem started when I used 8MM Head Cleaner. I think the roller got stuck inside camcorder. The trouble code came up C:31:22. Hope this helps.

The cassette mechanism has a large gear that rotates to different positions for the different modes. On time around is a play - stop cycle. It is stuck in one position and won't come around to the stop spot. Need to take the cover off and help it to turn to get the cassette out. Then figure out if something is wrong preventing it from turning or if the wheel driving it is the problem. They are all a little different so this is where your mechanical apptitude comes in.
By the way, you'll figure out right away they don't intend these things to be fixed.
Hope Ya Fix It.

Just had this problem myself... called Sony. Here is what I did to fix this:

1. Turn off power
2. Open the LCD Display
3. Press "Reset" with paperclip/pen
4. Unplug ANY wires connected to the camcorder
5. Eject battery
6. Plug in DC charger
7. Power on
8. Attempt to eject tape
9. At this point, the metal tape holder comes out but refuses to open... slightly "close" the portion of the camcorder that has the button to eject the tape, and then open it fully again (you'll hear a click, this signals the device that the 'hatch' is open and to eject).
10. The metal door *should* pop out and allow you to withdraw the tape.

I've tried 4 different cassettes and about 2 seconds after hitting play, I get the error every time... my solution: Not going to try to play my tapes on the camcorder anymore... will find another player to play Hi8 MP cassettes. Unknown if able to record to tape as of yet.

Defective mechanism, a stucked mechanism is present. camcorder are smart it can detects error and shuts down itself for safety. earlier models dominoes the defect if the user is not quick enough to react when something goes wrong with the camera. You need professional service to fix it. Check your tapes carefully, most cause of this trouble are due to defective tapes, especially sony brand, I recommend you use TDK tapes.
never force open any unit, it will only make things worst!!! [;0)