Sony Handycam - Recent Questions, Troubleshooting & Support


What does it mean when it says c:31:23 and blinks the eject symbol?

That is a condensation error. I have the same problem. When I put a tape in it won't let me record or play tapes. I have been trying for over a yr to get it to stop. If u record with digital 8mm then u can only transfer with dig8mm. When u try to play it on just a 8mm inwhich is probably analog. All u see is static like nothing on tape. If u fig.out how to get it off lmk. I've tried many things and no luck.
8/10/2022 6:26:35 AM • Sony Handycam... • Answered on Aug 10, 2022

Deleted videos from harddrive and

Time Machine would only help you in the future. Is your Mac set up with Time Machine? If so you should be able to get the deleted files that way. Click the Time Machine icon in the dock. Then go back to before you deleted the files, they are probably still available. If you don't have a Time Machine backup yet, then your best option would probably be Data Recovery for Mac Mac Data Recovery Photo Recovery and Free Registry Cleaner from uFlysoft
7/18/2022 10:53:34 AM • Sony Handycam ... • Answered on Jul 18, 2022

Sony Video 8 TRV30E Handycam keeps ejecting tapes

The real reason this is happening is the spinning heads can not equalise, either with a preset speed or match the speed of the recorded media and so it ejects the tape as being incompatible.
As I have done this in frustration and to just get the camera working, the mechanism inside these Sony cameras is so delicate and on such a soft-metal base plate, that the plate bends and is likely to be the cause of the problem in the first place (a small knock in the bag etc - you know where it says on the tape cover to 'press here' and in the instructions it says "do not press elsewhere on the cover" thats why, it's delicate).
Before you damage that camera and loose the ability to adjust/correct the speed of the heads all together, I would strongly suggest you take it in for repairs to a very reputable technician.
NOTE:: If your speed is wrong now and it is fixed, all that you have taped on the wrong speed may not be playable when you get it back - backup/copy all your compact (8mm) tapes to your computer/DVD/VHS anything.
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7/17/2022 9:53:51 AM • Sony Handycam... • Answered on Jul 17, 2022

New DCR-TRV260 won't play my old tapes

I have the same problem. I just bought a sony handyman and tried to play my old tapes and nothing, not even sound. But I just recorded something using an old tape and it records and I can play that back. I'm thinking maybe over time, somehow all the data on there got erased. Which is really a bummer.
7/16/2022 12:56:26 AM • Sony Handycam... • Answered on Jul 16, 2022

Date/Time resets every time i turn on camera.

Hi, yes, there is a small coin memory battery, usually something like a CR3032 lithium battery. Turn off the camera and insert a new 'coin' battery (correct side up). Close battery cover, turn on camera and go to menu and set time and date. It should remember the time and date for a year or two, provided you put a regular battery on the camera on a regular basis. Also note, some older Sony cameras allow you to set it so that it shows only the date for the 1st 5 seconds when you first turn on the camera that day, then shuts it off unless you want it to superimpose the time and date on the video. Good luck, and let me know if this solves your problem. John
5/28/2022 8:09:44 AM • Sony Handycam... • Answered on May 28, 2022

Error code C:31:42 on a Sony Digital Handycam DCR-TRV530

C:31:42 shows following error..
FG fault during normal drum operations.
Its related to drum assembly (video head) in camcorder and possible reason can be drum stuck with some thing, no power to drum motor etc.
4/24/2022 6:36:55 PM • Sony Handycam... • Answered on Apr 24, 2022

Does not record video but records audio. will

Pushed the reset button under the flip out screen and viola it worked AOK.
4/19/2022 3:30:46 AM • Sony Handycam... • Answered on Apr 19, 2022

Sony DCR-DVD200 camcorder not turning on after trying to fix it.

The best thing you can do now is to take it to a specialist and get them to do the repairs. Camcorders have a lot of electronics in them and can be easily damaged if your a not an experienced repairer. You might also have to consider that this camcorder might not be repairable.
4/13/2022 7:57:16 AM • Sony Handycam... • Answered on Apr 13, 2022

No Picture on the LCD screen or view finder

I Have Problem with DCR-HC30E Mini DV- There is no picure in LCD screen as i can see all my menu items and pre-recorded videos. when I try and record the screen is pitch black even though audio is recording.

Is anybody can help me to solve this problem
2/7/2022 4:32:07 PM • Sony Handycam... • Answered on Feb 07, 2022

Reinsert cassette

Trust me on this one....with tape still in unit and battery removed, smack both sides of unit firmly 3-4 times with the heel of your hand. It works 9 out of 10 times on all Sony cameras. I was quoted $170 to just look at the camera and then a probable $290 to replace the cassette loader mechanism. I told them it wasn't worth it. I checked other Sony blogs addressing the same issue and with out fail smacking the ...cking thing is the only way around it. Apparently it frees up a stuck part. Give it hell.
12/18/2021 7:23:15 PM • Sony Handycam... • Answered on Dec 18, 2021

The door won't close on Sony HDR-HC3

Take?»¿ OUT the battery or disconnect the AC cord.
Turn the camera ON (tape, memory, edit settings) for 15 seconds.
Turn camera to off setting.
Plug battery or AC cord back in.
Worked for me and I had the stupid C32:11 error code for weeks! Door would not close. Followed the SIMPLE and SAFE instructions and IT WORKED! Just like magic. I couldn't believe it! Save your money TRY THIS!
11/26/2021 3:42:24 PM • Sony Handycam... • Answered on Nov 26, 2021

I'm not have software for video editing

You can download free video editing software from this WEB site -
11/15/2021 8:21:33 PM • Sony Handycam... • Answered on Nov 15, 2021

DVDs and backup

Since recordable HD DVDs are not yet commercially available, I am afraid the only way to store your HD videos is to keep them on your tape, move them onto your PC hard-drive, an use an external hard-drive. hopefully there will soon be online video storage services that support the HDV standard.
10/19/2021 3:12:07 AM • Sony Handycam... • Answered on Oct 19, 2021

Flashing yellow arrow

Take the battery out and turn selection switch to camera and then turn it off. Put the battery back in and its working again.
if that doesn't work try
Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times.

3/23/2021 7:47:01 PM • Sony Handycam... • Answered on Mar 23, 2021

Sony TRV510-playback, audio choppy, image isn't clear

I was having the exact same problems, and I read a post on this website somewhere recommending that I just record a few seconds of video on a blank portion of tape and then the camera should start playing video normally again.

I tried it, and IT WORKED!!
3/18/2021 4:45:34 PM • Sony Handycam... • Answered on Mar 18, 2021

Video camera displaying Error code C:31:23

Believe it or not, giving it a bash got it to work. Not too hard, just a few sharp smacks on the side.
It's something in the cassette carrier mechanism.
2/19/2021 9:40:18 PM • Sony Handycam... • Answered on Feb 19, 2021
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