Just had this problem myself... called Sony. Here is what I did to fix this:
1. Turn off power 2. Open the LCD Display 3. Press "Reset" with paperclip/pen 4. Unplug ANY wires connected to the camcorder 5. Eject battery 6. Plug in DC charger 7. Power on 8. Attempt to eject tape 9. At this point, the metal tape holder comes out but refuses to open... slightly "close" the portion of the camcorder that has the button to eject the tape, and then open it fully again (you'll hear a click, this signals the device that the 'hatch' is open and to eject). 10. The metal door *should* pop out and allow you to withdraw the tape.
I've tried 4 different cassettes and about 2 seconds after hitting play, I get the error every time... my solution: Not going to try to play my tapes on the camcorder anymore... will find another player to play Hi8 MP cassettes. Unknown if able to record to tape as of yet.
Defective mechanism, a stucked mechanism is present. camcorders are smart. it can detect error and shut down itself for safety. earlier models domino the defect if the user is not quick enough to react when something goes wrong with the camera. You need professional service to fix it.
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Either the tape is jamed round sound head, or the door is stuck with somthing like a handle of the case on side of camera, but sounds like tape stuck, run film backward a little (not forward) as more tape will get stuck in forward motion.
Hi, The error C 32:11 denotes for mechanical unsuitability, This problem appears when the improper insertion of the cassette been done, or lose cassette tape stuck, In all these situations mechanical adjustment is required, You are suggested to please contact any expert for the mechanical adjustment. Hope you will understand my sayings. Thanks for using fixya.
I'm not sure if this is a solution, but it cleared up the problem for me. It turned out there was a loose paper label for the cassette that got stuck inside the VCR with the cassette.
I had to take off the top of the VCR by removing the three screws. I then removed the jammed loose paper and then was able to get the cassette out. The flashing number 2 (whatever that means) went away. The machine seems to be working fine now.
Turn the unit off and hit the back of the camera twice near the battery compartment with the palm of your hand. Sounds crazy but it worked with my camcorder Sony DCR-TRV480. Problem started when I used 8MM Head Cleaner. I think the roller got stuck inside camcorder. The trouble code came up C:31:22. Hope this helps.