Question about Sony Handycam DCR-HC42 Mini DV Digital Camcorder
Trust me on this one....with tape still in unit and battery removed, smack both sides of unit firmly 3-4 times with the heel of your hand. It works 9 out of 10 times on all Sony cameras. I was quoted $170 to just look at the camera and then a probable $290 to replace the cassette loader mechanism. I told them it wasn't worth it. I checked other Sony blogs addressing the same issue and with out fail smacking the ...cking thing is the only way around it. Apparently it frees up a stuck part. Give it hell.
Posted on Feb 14, 2007
I believe I have found the real answer to this "Re-Insert Cassette" problem. My own DCR-HC42 had the same problem. From the Sony Tech I learned that the camera is not recognizing the cassette. From another website, I discovered that the electrical connection between the cassette and camera are 4 gold metal fingers that press against the 4 small notched sections of the cassette shell. FIRST open the tape loading compartment allowing the tape cassette to spring open. SECOND, remove the battery and then SLOWLY remove the cassette and look for the 4 notches in the shell as you remove it from the camera trolley. With a small head flashlight look carefully in the same area of the trolley camera compartment. They are off to one side and a bit tricky to view. Get a Q-tip and soak it in Isopropol Alcohol.
Very carefully and slowly without bending or distorting these fingers, wipe each one with the wet swab to clean off the dirt build up on each. Allow a few minutes to dry. Then put your battery back in first and then the cassette. Load as normal. This is what I did instead of beating up the camera and it worked perfectly. Hitting the camera is a crude way of shifting the position of the 4 electrical fingers to make a better cassette shell contact. Professionals don't beat up equipment to get it working. They find the underlying cause. CLEAN FIRST. One more thing you can try if the cleaning alone doesn't work is to reset the electronics to default settings. On my specific model, there is a small rechargeable battery inside the camera. You cannot get to it. This is the correct discharge method. Remove your regular camera battery. Switch on the camera to playback mode (three shifts of the rotating switch). Then look for the small hole on the body of the camera called "reset". Hold that reset button in for at least 10 seconds. Hit the record button on the camera while you are depressing the reset button all at the same time. What this does is deplete the voltage of the internal battery. Then put your regular battery back in the camera so it can exchange voltage to the internal battery. You'll have to reset your date and time in the camera memory and perhaps other features which you may have altered from their default settings but this method brings the motherboard back to all factory settings. If the cleaning alone didn't cure the first problem, then reset the electronics. If my method doesn't work you can always get physical but hitting a delicate electronic device with a sensitive transport mechanism just can't be a good idea in the long run.
Posted on Jan 30, 2011
Hai, Please Insert Head cleaning Cassatte & play it. After this Please Insert new cassatte & record the picture & check play back. If the picture is good. check with old cassatte. If it is not worked Please press reset button if it is mechanical problem it will adjust. Thank you & best of luck. Udupi
Posted on Dec 05, 2006
!!!!!!!??????? i dont know how it worked but it did and i am so amazed! well thank you for writing that tip because i had a movie i just filmed and was upset that my camera was not working. THANK YOU THANK YOU THANK YOU!!!
Posted on Sep 07, 2007
WOW! I was very aprehensive about "smacking" my miniVD, but it works like a charm! Thanks!!!
Posted on Mar 14, 2007
This was amazing! My Sony Handycam DCR-HC28 was saying "Reinsert Cassette" and I spoke to Sony and they wanted me to pay over a hundred dollars to send it to them to get it repaired on top of the $400 I paid for it. I have used my camcorder twice and always kept it in its bag and taken excellent care of it. I was not going to pay to have it fixed. I came across this posting and I figured, sure, why not? What's a little smacking when I will probably end up throwing it against a wall anyway if it doesn't work? So...I beat the sh*t out of it...and...absolute perfection. It works just fine...Thank you so much to whoever it was that figured this out! Works like a charm.
Posted on Sep 06, 2009
My Sony DCR-HC21 had this problem and I hit the reset button on the side while it was on, and now it works. - I will smack it if it does it again though :)
Posted on Jul 16, 2010
2nd Aug 08. Seattle.
1. Fully charge the battery
2. remove and put the battery back.
3. remove and put the cassette back
4. smack on all sides. Moderate force :-)
it works !!!!!!!! Smacking does the job actually
Thanks to whoever did it first
mine works just perfect now
Posted on Aug 03, 2008
I didn't have anything to loose, by smacking my DCR-HC42 so I did it. I would never try and fix an electronic device by smacking it. The camcorder is now working, I am very curious as to how long this resolution will work.
Posted on Feb 09, 2008
I fix things, cars, outlets, what ever is broken. but that little bugger with all its gizmo's and gadgets in it... that I have on loan from school pulled the "reinsert 1 million times" trick. freaked me out cause it not being mine I cant take it apart, and the school would definitely bill me!!! So if their going to bill me they might as well bill me for something legit! so I lightly whacked a few times on the bottom and cassette case side with batt out and cass in. I don't have words to describe how amazed and dumbfounded I am that worked. like the russian in armegedon banging on the ship!
Posted on Dec 14, 2007
After my DCR-TRV280 camcorder fell off a bedroom dresser, where it was
mounted on a mini-tripod (guess what I was taping?...), I started
getting the "reinsert cassette" error message. I tested it with another
tape that I knew was fine and got the same message, so I knew it was a
I tried various things including disconnecting the power supply and whacking the camera soundly on both sides according to the instructions on this forum. But what finally solved the problem for me was hitting the reset button near the LCD viewfinder control panel, removing the power, and then powering up again. Once I did that it worked fine and no more error messages.
Posted on Oct 19, 2009
Oh my god i can\'t believe that worked! I called the sny helpiline and they didn\'t know what i was talking about! thanks youve saved so much hastle! xxx
Posted on Jun 10, 2007
Ignore the hoity toity guy above. The smacking totally works. You don't hit it that hard. Just a little smack does it.
Posted on Dec 06, 2011
After you smack it, you need to eject the tape. Then when you turn it on, it must reset something, but it should work.
Posted on Oct 19, 2010
Thrilling but worked Just followed smacking instructions. I cannot beleive that just worked!! Oh godThank you so much!!
Posted on Jul 21, 2010
I have a handycam and I though it was broke from the reinsert cassette pop up on the screen. That was until I found this site, and deciede what the heck do I have to loose, I was hesitant but in the end I'm very glad i decided to smack my camcorder. This trick really works I smacked like 9 times then turned it on it still beeped to reinsert the cassette so I poped the tape open put it back in and closed the camcorder and to my supprise it was ready to record with no beeping of reinsert cassette. Amazing how something so simple could fix the problem! Thank you everone who posted this trick, my regards to you.
Posted on Jun 19, 2010
Its been 2 year i didt use my camcoder cuz of this problem and didt go anywhr to fix it cuz of cost..i just googled my problem first time.. and fund this solution ..i cant belive..my cam start working now..
you are best mate..thanks for ya help
Posted on May 31, 2010
ThnX ! cant believe !
Posted on May 03, 2010
We have been trying to fix our cam for a while now basically did what everyone else said and smacked the camera on both sides with the battery out and the tape in and it worked perfect. no more error!!! And to think my wife suggested this a while back and i told her she would break it. how was i supposed to know she was right.....
Posted on Mar 25, 2010
Well, I'll. Be. Damned. The very thing I was stopping myself from doing was the very thing it needed. It worked. THANKS!
Posted on Mar 11, 2010
I was getting the error "C:31:22 Re-insert Tape" after the dropping my TRV480 camcorder. I did a few smacks on the right side of the camcorder, but it did not work right away. I had just done a reset of the camcorder prior, but that had not worked either.
Once I took the tape, that it messed up on, and rewound it in my 8mm tape rewinder, said a prayer, and put it back in the camcorder, the error "C:31:22 Re-insert Tape" stopped. I was able to play the tape and other tapes that it would not accept at the time.
I am currently transferring all my Digital 8 tapes to DVD before it acts up again.
Posted on Feb 27, 2010
Thanks a lot friend! ;) unbelievable but true!! Respect!!!! I smaked it and it's working fine!!
Posted on Feb 06, 2010
HOLY COW! Its so weird. Being an IT pro I actually did not trust it. But then noticed that it worked for each and everyone here, hence gave it a shot. Smacked hard on sideways only. And VOILA!!!! It worked for one more person! Now I think we are more smarter than Sony techies, who would ask $100+ just for checking.
Before reading here I actually smacked it few times mildly, but the problem persisted. Now when smacked harder, it seems ok at least since last few hours. THANKS MATES FOR GIVING CONFIDENCE TO SLAP THE THING. lolz....
Posted on Jan 27, 2010
This is the truth try it and you will **** yourself! I promise!
Posted on Dec 29, 2009
At first I could not believe this quack medicine trick. I have a Sony DCR HC42 that give "Reinsert Cassette" message. But 60 people cannot be ignored. I did the whack according to Solution#48. It worked. From time to time the problem comes back but I know how to fix it with a whack. Til it really breaks. Thanks.
Posted on Dec 19, 2009
Camera has been sitting for a year because I did not want to spend the money to have it fixed. Damn.....wish I had Googled this a year ago.......
Works great now!!
Posted on Dec 11, 2009
My Sony Handycam TRV 138 had the same problem--"reinsert the cassette" in both record or playback mode. It also ate the tapes and snapped a brand new tape at the very first try. I discovered that cleaning tapes are no longer available in stores and no one repairs these "old" cameras locally. When I read the posts on this site, I was skeptical about smacking my camera, so I first tried resetting the camera as recommended by one post. It didn't work. So I removed the battery, left the tape in, and gave a very conservative smack to each side. The tape is currently playing fine...I just hope it lasts!
Posted on May 19, 2009
I thought the suggestion to smack the thing was probably submitted by Sony techies trying to drum up more business. BUT I tried it anyway. I gave it a couple of good whacks while it was still dinging at me to reinsert the cassette and it just kept blinking the error. So, then I shut it off and powered it back on and it worked- it actually worked! Thank you for the brilliant idea!
Posted on Jan 07, 2009
We were really apprehensive before trying this smacking tips, but trust me guys it really works. This is the best and cost effective way to resolve this technical problem in Sony handicam.
thanks a lot.
Posted on Dec 26, 2008
My uncle has DCR - TRV285E PAL camera recorcer which has the same problem. We did not want to spend much money on it as it is very old. I smaked it too and after reading comments on net. It really worked. I think SONY should write this method in there troubleshooting manual.
Posted on Oct 24, 2008
Smack the camera on either side and try it ....this would solve the problem.
Posted on Sep 29, 2008
I'm sure you can see by now that this works, at least it did for me! I'm now going to smack everything before taking it to a repair center.
Posted on Jun 28, 2008
Smacking worked great. Thanks for the tip. I had the same problem where it would display "Reinsert the tape". I followed this thread. Removed the battery and tape. Closed the tape compartment. Smack it lightly a few times. Keep it aside. Reinsert the battery and tape after 30 minutes. Worked like a charm.. You guys rock!
Posted on Jun 25, 2008
I have to give it up to the person who thought of this. My camcorder was reading error message to reinsert the tape and I checked alot of sites who recommended some tips but I cannot believe this one actually works. Just smack it on both sides and wha la, tape read like magic. I thought I had to spend money to fix it but the problem is solved. Thanks so much
Posted on May 18, 2008
WOW WOW WOW SMACK IT!!!! IT REALY DOSE WORK!
And to think i was going to pay 120 quid to get it fixed! thanks!
Posted on May 12, 2008
The smacking does work!!! incredible!!!!!!!!!!!!! thanks so much.
Posted on Mar 25, 2008
Unbelievable! a few smacks, not even hard ones. and it works again.
Posted on Mar 20, 2008
On vacation right now, Sony TRV480 failed with same problem, :reinsert tape" error message, oh no, but googled and found this solution and it WORKED!!! Took out battery and tape, hard whack a couple of times near top and bottom, reinserted tape and battery, everything now back to normal. Thank you!
Posted on Mar 19, 2008
WOW. I cannot believed that actually just worked. but thanks.
Posted on Mar 11, 2008
I have a Sony DCR-HC100 that I bought for $1,300 and I have this problem after having about 20 or so hours of use. I called Sony and they would charge me $300 for fixing it. I have suffered a lot from resetting the camera and reinserting the tape trying to get the workaround. Today I found this website and give the camcoder some good smacks and it works!
What a brilliant idea to fix Sony problem!
Posted on Feb 12, 2008
Unvelievable. I started getting the error on my DCR-HC42. I couldn't get a tape it as it would get stuck. When it did go in, I got the error to reinsert the tape. I removed the battery, smacked it around a little bit, and now it works!
Thanks for the post!
Posted on Jan 10, 2008
I am a Sony DCR-HC42E owner had the re-insert cassette error gave it a good old smackarooney as suggested and its now behaving, brilliant thanks a million!!
Posted on Jan 07, 2008
It worked for my sister in Argentina also, she says thank you very much! She was upset because she couldn't use the camera and now it is fixed...I love it ! thanks!
Posted on Jan 02, 2008
HAha, thats crazy. Worked for me to! Thanks a bunch!
Posted on Dec 29, 2007
Insert the cassette. remove the battery. smack the camera a couple of times up, down, sideways...behold and lo....it works!!!!!!!!!! the greatest mantra....all credit to the originator of the solution in this very site... you are awesome man...you should be cheif solution designer for Sony...!!!
Posted on Nov 22, 2007
I thought, what do I have to loose here, smacked it 4 times each side and wow it works???????????????
thanks for the tip
odd what but its ok again
Posted on Nov 21, 2007
Hey!! Amazingly the slapping solution works man !!! Great !!
Now my cam works.....
Posted on Nov 17, 2007
Wow- it worked*****thanks for actually being helpful unlike the BestBuy Folks.....
Posted on Nov 16, 2007
Smacking works!!! Just do it and dont ask questions.
Posted on Nov 07, 2007
There is NO good explaination for this, but hey... it worked, so I won\'t ask questions...
Posted on May 22, 2007
Haha! I just had the same thing happen with my camcorder. I Googled up reinsert cassette and found this site.
Smacked the camera a couple times and low and behold, it works again. Amazing.
Posted on Apr 14, 2007
It really works thanks,
Posted on Mar 24, 2007
UNBELIEVEABLE but true, smacking the living daylights out of it does work!!! Can\'t tell you how thrilled I am, thank you!!
Posted on Feb 26, 2007
Hey smacker..ur a real techie man...i did exactly as u said n lo!...there are no error messages now and my cam\'s working perfect...thanks for saving the effort n ofcourse the cash!! Thanks..manoj,india
Posted on Feb 17, 2007
I really dont know how smack the camera please advise, im really scared i will destroy it.
Posted on Aug 10, 2009
OMFG!!! This freakin works! I went to Best Buy and they told it\'d be $70 to look at it to see what was wrong and offered me to look at what they currently have and see if I find an \'opened\' cam that I can use temporarily and return it when I\'m finished and receive no restock fee. Anyway, I googled troubleshooting reinsert tape and came here.Smacked my cam up, down, and sideways and reinserted the battery. With little faith, turned on my cam and low and behold! IT WORKED!! I just started chuckling. Thanks a lot! I had a lot of capturing work to do and now I won\'t have to rely on my older Sony cam.
Oh, and I had my tape inserted when I smacked it too.
Posted on Aug 30, 2007
I don't know what kind of recreational drugs the rest of these people are on, but I've hit it plenty of times and done just about everything that's been said here, and nothing fixes it. I refuse to believe anything is "stuck" because a camcorder without a tape behaves as normal.
Posted on Nov 05, 2008
SOURCE: reinsert cassette
Turn the unit off and hit the back of the camera twice near the battery compartment with the palm of your hand. Sounds crazy but it worked with my camcorder Sony DCR-TRV480. Problem started when I used 8MM Head Cleaner. I think the roller got stuck inside camcorder. The trouble code came up C:31:22. Hope this helps.
Posted on Oct 01, 2008
Tips for a great answer:
This can be caused by several problems including the transmission gear in the tape mechanism not engaging properly, a defective clutch in the take-up spool or a faulty rotary mode switch. This will require disassembling the camera to repair and can be done fairly inexpensively. However, it's not really a user serviceable problem and should be repaired by a qualified service technician.
My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.
If this response has been of any help to you, please be sure and give a positive vote for me on FixYa.com .
Usually answered in minutes!