Error 0495 - Receiving Faxes

Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.

• All faxes sent in color use ECM.
• All faxes sent at the highest transmission speed use ECM.
• The ECM setting affects only sent faxes, not received faxes.

Enabling or disabling Error correction mode (ECM)

1. On the product control panel, press the Menu button ( ).
2. Use the arrow buttons ( ) to select Basic Fax , and then press the OK button ( ).
3. Use the arrow buttons ( ) to select ECM Mode , and then press the OK button ( ).
4. Use the arrow buttons ( ) to select On or Off , and then press the OK button ( ) to confirm the setting.
5. Press the Back button ( ) twice to return to the main screen.

CClean The MX882 ADF (Automatic Document Feeder)

Be sure to turn off the power and unplug the power cord before cleaning the machine.

• The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or unsent fax are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
  

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• The machine cannot send or receive faxes when the power is turned off.
  

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• If you unplug the power cord, all the faxes stored in the machine's memory will be deleted.
  

  
  

  Print the necessary faxes or save them to the memory card/USB flash drive before unplugging the power cord.
  

1. Open the Document Tray.
   

   
   

2. 
   

   
   

3. Open the Document Feeder Cover.
   

   
   

4. 
   

   
   

5. With a soft, clean, lint-free and dry cloth, wipe off any paper dust from the inside of the Document Feeder Cover (A).
   

   
   

6. 
   

   
   

7. After wiping, close the Document Feeder Cover by pushing it until it clicks into place.
   

8. 
   

   
   

9. Close the Document Tray. speed printer service
   

   
   

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Your fax machine thinks everything is OK. If you can receive you can send.

call the failing fax number with a regular phone and listen for fax tones.

This is because some faxes don't have Error Correction Mode capabilities.

If there's a slight distortion on the line, the receiving machine (without ECM) receives a fax with some minor errors. And even though for a human eye the resulting fax page is perfectly readable, for the machine, that thinks only zeros and ones, there was an error detected in the data, and hence the trasmission failed.
Faxes with ECM when they detect an error, ask the sending fax to re-send the last portion of data, and this way can bring the transmission to a 100% successful end.

So the only thing you can do is ask your recipients to upgrade their fax machines to an ECM-capable model :)

have someone send you a fax. When the machine rings, press START. if this works you are set to MANUAL instead of AUTO

Do you have a DSL or any other digital phone line?

Are you set to "AUTO RECEIVE" ?

Call the fax machine from a regular phone and listen for fax tones.

Does the receiving or sending party have a DSL phone line?

is there any error messages coming out from your fax machine.see the error messages first.the paper should run smoothly during sending and receiving process

Thanks for using Fixya!!!!