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I had a similar problem, my printer was chewing the paper and then I was getting a jammed paper message. I looked inside but couldn't see much anything. I then removed (unscrewed) all the panels, and next I know, a culprit materialized, in other words, something fell inside the printer. I then managed to put it all back together, ended up with a few extra screws, but heck it works like a clockwork. God bless screwdrivers with magnetic tips, they made my life so easier.
Unplug
the printer from the power source to turn it off. Open the printer cover to
access the cartridge area. If you see the paper jam, slowly and carefully
pull the paper out of the printer. Avoid tearing the paper or avoid leaving
torn pieces in the printer. This will cause future paper jams in the
printer.
When all is clear, re-plug the printer into the power source. Load some
paper and try to print again.
Tips: Use only paper that is in good condition. Fan the paper before loading into the feeder to prevent sticking together. Use the specified media type and sizes for your model. Don't overload the feeder.
why print velvet paper? the problem is the velvet would be too thick and it would jam the print heads because when they run over the paper it would pull the velvet and it would get jammed i don`t think you should print velvet
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