It could be due to the cartridges or the encoder strip (transparent strip found behind the cartridge carrier) has gotten loose from its position. Please follow steps below to identify and fix the problem:
1. Open the printer cover and remove both the cartridges. Note: If the carrier does not automatically move to the center, turn off the printer/unplug the printer from the power source and then slide the carrier to the center.
2. Check the encoder strip and make sure it is secured in its place.
3. Close the printer cover.
4. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.
5. When the printer turns on, reinsert one cartridge first. Close the printer cover and check for any errors.
6. If no error appears, reinsert the other cartridge. Close the printer cover.
7. Replace whichever cartridge is causing the error to appear with a new cartridge.
8. If no error appears, try to print a document again to verify that the problem is fixed.
Should the problem continue, please contact Lexmark Technical Support Center for further assistance.
Sometimes
the ink cartridge carrier won't automatically move to its loading position even
when the printer is on and the cover is open. Follow the steps below:
1.
Unplug the printer from the power source.
2.
With the cover open, hold the solid white strip that connects from the carrier
assembly to the ink cartridge carrier and gently slide the cartridge carrier to
the center of the printer.
3.
Remove the used cartridges.
4.
Load the new cartridges. Close the cover.
5. Plug the printer back to the power source.
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