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First, check to see that a toner cartridge is in fact installed. Open the toner access panel and remove the cartridge.
Check to see if it is indicating that it is empty. If so, replace the toner cartridge and wait for the error message to clear as the machine prepares the new cartridge for printing.
I had the same problem and was told by the store that sold it to me that some printer manufacturers do this on purpose as they make their most money on the ink they sell not the printer. I got rid of mine and purchased an ink jet black only printer as this is all I need anyway. A lot cheaper to use.
A. The drum is not
being charged.The
charger corona wire is probably broken or not making good electrical
contact. The
charger corona wire may be part of the toner cartridge. Try
uninstalling
and reinstalling the toner cartridge. If that doesn’t work, try
another toner cartridge.
Forgive me for asking this, but roughly speaking about 80 to 85% of problems involving ink or toner are resolved by the following: Are you using a manufacturer’s factory new ink cartridge or toner? I f you are using a refilled (worst possible choice) cartridge , toner or ink, or third party cartridge (2nd. worst possible choice) that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges. They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead. If you are using the manufacturer’s new ink cartridges, then please contact their technical support group.Factory new cartridges usually have warranties on them. Don
New cartridge means that the transfer corona is probably going out (or the controller board is sending wrong voltage) because it charges the paper to pull the toner off of the EP drum. This might be replaceable but you have to check with HP about buying one. I did not find them for sale on line but some models have them for about $25.
I had the same thing happen with my 5100 AIO. I contacted Kodak and we swapped out the print head. There was no charge for this. Hopefully, you registered your printer. Mine was well past the warranty date.
Are yo using genuine Minolta toner? Some generic toners do not replace the chip on the cartridge which tell the machine the toner levels. If this is not the case let me know.
John A.
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