HP Office Equipment & Supplies - Recent Questions, Troubleshooting & Support

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Excess cyan toner is on electrostatic transfer

Since you have Cyan toner in places where it should not be then the only possible cause is a defective Cyan Toner cartridge. I worked on one just last week where the customer complained about Magenta toner on their prints. I also noticed Magenta toner on the Transfer Belt just as you see Cyan toner on the Transfer Belt. I replaced the Magenta Toner Cartridge and everything cleared up nicely. The Transfer Belt Unit can also cause similar problems but it would not be ONLY one color like Cyan. It would be a mixture of all colors. My bet is replace the Cyan toner and you will be fine. If you have an old empty one just shake it up a bit and try it as well. This might allow you to verify before buying a new cartridge.
Good Luck and Thank You for using Fixya.
Wheatland Services
10/6/2022 12:27:48 AM • HP Color... • Answered 11 hours ago
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How to fix error 50.4 in hp 400 printer

Hi, this error relates to the power outlet that your printer connects to as being bad. Please turn off your printer and switch power outlets before turning it on again. Thank you.
10/6/2022 12:01:12 AM • HP Office... • Answered 12 hours ago
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Printer cartridge keeps jamming

Hi,

The unit may have a paper jam or stuck object inside, if you have experience a paper jam error before, check the printer for any object or paper stuck inside, clean roller.

Some error like this can be a problem on the feeder sensor and by this time you may need to replace and repair the unit.

Hope this initial info helps
10/5/2022 6:51:53 AM • HP PSC 2355... • Answered Yesterday
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Error load paper?? but already have paper!!

what i might do is to remove that application using control panel, add and remove software. uninstall the printer software disconnect printer from pc, reboot/restart, go to printers in control panel remove all printers listed, then make sure you have right software for your printer. shut down this time.reconnect printer cable and boot back up. reinstall the soft ware with printer on.
10/5/2022 6:50:45 AM • HP PSC 2355... • Answered Yesterday
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How to reset the ink level of my hp officejet 6500

Checking ink levelsUse one of the following methods to check the ink levels. Method one: Check the ink levels from the HP All-in-One The ink level is displayed on the main screen of the control panel display. Locate the two icons that represent the print cartridges. The icon on the left is for the color cartridge and the icon on the right is for the black cartridge.
  • The exclamation mark (! ) symbol indicates a low ink level.
  • The question mark (? ) symbol indicates the product cannot determine the status of the print cartridge. This might be because the cartridge is refilled.
Figure 1: Ink levels on the control panel displayc01362755.gif 1 - Exclamation mark indicates low ink in the color cartridge 2 - Ink level in the black cartridge is OK Method two: Check the ink levels from the computer using the HP ToolboxFollow these steps to check the estimated ink levels using HP Toolbox.
  1. Make sure the product is on and connected to the computer.
  2. Open HP Solution Center .
    • Windows XP: On the Windows taskbar, click Start , click All Programs , point to HP , and then click HP Solution Center .
    • Windows Vista: On the Windows taskbar, click the Windows icon (c01364735.gif ), click All Programs , click HP , and then click HP Solution Center .
    • Windows 2000: On the Windows taskbar, click Start , click Programs , point to HP , and then click HP Solution Center .
  3. Click Settings .
  4. Point to Print Settings , and then click Printer Toolbox . Printer Toolbox opens.
  5. Check the ink levels displayed on the Estimated Ink Levels tab.
Figure 2: Estimated ink levelsc00670267.gif
10/5/2022 6:43:41 AM • HP Officejet... • Answered Yesterday
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HP PSC 2355 printer gives

Disconnect the printer from the computer remove loaded paper, turn it off & disconnect it from AC for at least 30 mins.That should resove your problem.
10/4/2022 5:58:35 AM • HP PSC 2355... • Answered 2 days ago
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How To Fix HP Printer Blue Screen Error

Restart the printer using the power button. Press and hold the Wireless button and the Cancel button at the same time for 3 seconds. The wireless light blinks indicating the printer is open for a new wireless connection. If the light does not blink, then repeat this step.
10/4/2022 5:38:50 AM • HP Office... • Answered 2 days ago
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Printer says "ready" but won't print

try checking cable if you have another cable try that after rebooting computer! if that doesnt work go to hp's website look up the units driver for the correct operating system reinstall the drivers from hp's website then reboot and try your printer again it should work! 99.9 percent of time error printing to queue is a communication problem from the driver being corrupt or a error in your system registry.
good luck!
10/3/2022 10:13:49 AM • HP Color... • Answered 3 days ago
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My printer shut off.

Hardware failure: during the starting/boot process the processor loads the firmware, moves the printing heads and the rollers and the precision of their movement is checked. If something is not right the boot process is aborted and an error code is displayed on the small LCD screen.
If no code is displayed then the defect is in the printer's processor itself - if this is the case the printer is effectively dead: the only way to fix that is to replace the mainboard and that would cost more than a whole new printer.
10/3/2022 10:02:28 AM • HP LaserJet 3055... • Answered 3 days ago
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My printer is in good

Please check the link below for some tips:

http://www.youtube.com/watch?v=IAgWME8mH1o
10/3/2022 10:00:35 AM • HP PSC 1610... • Answered 3 days ago
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Can't finsh setup; it's stop

Uninstall the existing printer software. Press Win+R to open RUN window. Type in %TEMP% and click on OK. Press Win+R to open RUN windows. Type in PREFETCH click on OK. Restart the PC. Check for Windows Update , if found, install them and then restart the PC.
10/3/2022 9:59:51 AM • HP PSC 1610... • Answered 3 days ago
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Keep getting paper jam error

If your printer has a paper tray, do not fill the tray. Overfilling the paper tray is frequently causes paper jams. Many printers have sliding mechanisms that allow different types and sizes of paper to be fed into the printer. If the slider is not correctly positioned, it can cause a paper jam.
10/3/2022 9:59:14 AM • HP PSC 1610... • Answered 3 days ago
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Hp laserjet 3015 50.40 error

Hi Please unplug printer for 10 minutes and switch the power outlets used by the printer. Thank you.
9/30/2022 5:46:07 PM • HP Office... • Answered on Sep 30, 2022
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Error messages and printing problems

Hi,
Paper mismatch errors occur because the printer scans the width of the envelope before printing. If the paper size setting in the printer driver does not match the paper actually loaded in the printer, the printer reports a 'Paper size error'.
Try to adjust the printer and envolopee settings..
Regards,
polysandy
9/30/2022 6:56:36 AM • HP PSC 1610... • Answered on Sep 30, 2022
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How do I scan and save it in PDF?

Hello and thank you for using Fixya services.

First, scan and save document. Second, download this free neat tool. It will allow you to print as a PDF. When you open the document, you press print, choose cutePDF and it will save the file as a PDF to location of your choice. Hope this helps!
9/28/2022 7:28:04 AM • HP Officejet... • Answered on Sep 28, 2022
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UNABLE TO SAVE DOCUMENT AS

You need to install a printer driver PDF program on yourcomputer first. There are quite a few freeware PDF writer programs on theInternet you can download one such as CutePDF.
Scan your document then click on File - Print and select the PDF writer as theprinter device. Then name and save the PDF file. To download Cutepdf PDF printer driver (freeware) click onthis link :- http://www.cutepdf.com/
9/28/2022 7:12:52 AM • HP ScanJet 2400... • Answered on Sep 28, 2022
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