Fabric softener dispencer not working properly, we are getting softener stains on our clothes. at the end of the cycle, there is undiltued softener in the bottom of the drum.

Hi,

Please check that you added the softener to the correct compartment of your washer. Also, please read or re-read the instructions for adding the fabric softener. Once you've done those 2 things, please run a test wash with clothes that you would not particular care about potentially staining. Thank you.

i believe the stains are actually semi burn marks. If you are drying your whites try a lower heat setting. i had this problem with my kenmore dryer before too. Got bad especially with towels. Make sure your vent is not clogged and your filter is cleaned regularly to let the heat flow better. should help.

the dispencer can at times become plugged with old soap and farbic softener and should be cleaned every so often. if it cannot dispinse it will shoot out the dispenser all over when it goes into spin. the lines can even get plugged up and not allow fabric softerner to flow , u may want to remove fabric hoses and clean them

check to see when and where you are to add the softener read the manual for tips look in the trouble shooting guide

Hi
Choosing Your Detergent, Bleach, and Fabric Softener..
Learn what the different items you need to wash your laundry.
Liquid Laundry Detergent and Fabric Softeners
When using liquid laundry detergent, you do not want to poor it directly on your laundry. The dyes in the liquid laundry soap could stain your clothing. You will want to start your washing machine and add the liquid laundry soap while the water is filling the washing machine.
You then can add your laundry once you have about and eighth of the washing machine tub filled. This will ensure your laundry doesn't become stained by the detergent. You should only add the amount that is poured into the cup to the fill line. When you add more, you could find yourself wading through mounds of bubbles overflowing from your washing machine.
The same reasoning applies to liquid fabric softeners. However, liquid fabric softeners are added to the washing cycle after the initial washing cycle is finished. You will want to add the fabric softener once the washing machine has filled with water and started to agitate. This keeps the fabric softener from touching the laundry and will work it into your clothing better.
Powdered Laundry Detergent
You will want to add one cup of loose laundry detergent to your washing machine in the same manner you would do the liquid laundry detergent. By doing this, the powdered laundry detergent will dissolve easier.
Bleach
When adding bleach to your laundry, there is a small triangular cup in the corner of your washing machine. By adding one cup of bleach into that dispenser, the bleach will be added to the laundry at a precise time during the wash cycle.
Setting Your Washing Machine
Most washing machines have three or four cycles. For instance, the Maytag Washer I have has four cycles, regular, permanent press, delicate, and soak.
Regular Washing Cycle
The regular cycle is used for the following types of clothes and other apparel:
• Jeans
• Towels
• Blankets
• Sheets
• Quilts
• Bedspreads
The soil types for this cycle are heavy, normal, and light. This means clothes or other articles that are lightly too heavily soiled should be washed in this cycle. This is due to the washing cycles can be set from a minimum of eight to fourteen minutes maximum. You can use all three of the water temperatures in this cycle.
1Permanent Press Washing Cycle
The permanent press washing cycle is used on the clothes that may or may not need to be ironed.
Such as:
• Blouses
• Shirts
• T-shirts
• Under garments. This would be your unmentionables and socks.
• Jackets
• Sheets
• Baby Clothing
The soil types for this wash cycle are normal and light. The washing times for the permanent press cycle are six minutes to ten minutes. You can use all three washing temperature modes for this cycle as well.
Delicate Washing Cycle
The delicate washing cycle is normally used for sweaters, cotton, silks, and other fabrics that need to be washed with care.
The soil types for the delicate cycle are normal and light. The washing times for the delicate cycle are four and six minutes. It is best to wash your delicate clothes in warm or cold water. Always wash clothing that is more than forty percent cotton in cold water to prevent shrinking.
Soak Washing Cycle
The soak cycle would be used for heavily soiled clothing, such as, football and baseball uniforms. This will help rid the uniforms of caked on mud and grass stains.
You can also use this cycle if you wish to only bleach your white's once a week or once a month with bleach.
Washing Your Laundry
Choose the cycle you need for your laundry. Add the laundry detergent, fabric softener, and bleach (remember regular liquid bleach is for white clothes only.) Start the washing machine and let fill to dissolve the dry detergent or to mix in the liquid detergent.
Now add your clothes to the washing machine. Clothes the lid so the washing machine will continue to wash your clothes.
If you are using a Laundromat, put your clothes in the washing area and shut the lid or door. Add your detergent and other cleaning items in the correct compartments. Put in the correct amount of change so the washer will start.

Thanks for contacting fixya.com

I had the same problem, and it turns out that it is NOT the seal. It is the liquid fabric softener. The fabric softener dispenser needs to be cleaned periodically or it gets a black waxy, goopy, build up. It is this same buildup that ends up staining your clothes with dark brown or black stains. Just remove the dispenser and wash it our very well and the problem will be gone.

In applications with low water pressure, insufficient water
volume is introduced during the fabric softener dispensing
portion of the cycle to flush the dispenser.
RESOLUTION:
The holes in the dispenser housing were enlarged to allow
a greater volume of water to flow through the fabric
softener dispenser to properly dispense the fabric softener.
Order and replace the dispenser housing, Part
#8181719, to correct the condition

I'm sure you heard a small motor running from time to time during a cycle. That moves an "arm" which sends water to the different chambers during a cycle. Fabric softener is dispensed when water goes to that chamber and dilutes the fabric softener. That chamber then empties by a siphoning action.
If you want to narrow down the problem a little to help trouble shoot -- put some wet rags in and run the Rinse and Spin cycle with some fabric softener. If the softener is not dispensed, then you know that the water isn't being sent to that chamber properly.
If you are intrepid enough to take the top off your washer, do that and see if the arm appears to be moving during a normal cycle. Maybe the arm got dislodged or broken during the move.
If water isn't being diverted properly, I think this calls for a real repair person.

The inlet for the softener may be plugged. Try a toothbrush to clean the area.

check the water solenoid for open circuit, this is the water valve that supplies water to the compartment