Question about Maytag Neptune MAH9700 Front Load Washer
I keep getting the error code "nd" in the middle of my wash cycle. What does this mean? Also, the washer does not completely drain all of the water out upon completion of the cycle, leaving the clothes wet.
I had the exact same problem. nd code (no-drain) at the end of the cycle and when I opened the door the machine was still full of water. I took the back panel off the washer and disconnected the drain hose from the pump. (You're going to get quite a bit of water gushing out at you so be prepared with towels or a shop vac.) At this point you should see a little rubber disc over the end of the section you just exposed on the pump. This is a little drain flap. Just lift it up and you should be able to see into the pump a little bit. At this point I poked around in there with my finger and found a hair pin stuck in the pump! I wasn't able to get it out from this end of the pump so I disconnected the big rubber boot which connects the wash drum to the pump. Then I was able to twist the pump (counter clock-wise) and release it from the washer base. I didn't have to disconnect any wires and was then able to see into the other side of the pump and pull the hairpin out. Put everything back together and it's worked fine ever since. I've never even looked inside a washing machine before but it really was really fairly simple. Now my husband really does think I'm a domestic Goddess. I said he should take me out to dinner with the money we saved on a service call!!
Posted on Mar 18, 2009
Press "end of cycle" to get machine to normal. Then plug off the wall. Check your exit hose spigot, it may be clogged. This is if your filter is all clean. There should be air for passage in the standpipe behind. Your hose should not fit airtight into the standpipe and neither too deep into it. Snaking out your standpipe would be good too.
Rate me pl.....if helped.
Posted on Jan 07, 2008
I had the same problem. I removed the back panel, disconnected the hoses, disconnected the electrical terminal (unplugged unit) and removed the three bolts to remove the pump. Then I pulled back flap and there it was a nickel laying flat. I pressed on it with a screwdriver and it flipped around so I could get it out with a pair of needle nose pliers. I put it back together it worked like a charm. It took me less then 10 minutes saving me a $75 service call. Thanks to everyone for posting your fixes.
Posted on Jul 02, 2009
I wanted to share my experience since it somewhat differs from what I've read in the previous posts. I experienced the "nd error" and I decided to follow what I read and check the pump to see if an object was stuck there.
When I disconnected the pipe from the pump I didn't find anything, but I noticed there was a rubber piece at the end of pump that opens and closes like a valve. It was closed so I opened it to see if there was an object behind it. Afterward I noticed the rubber valve stayed slightly open but I didn't think anything of it.
I figured the problem must be electrical since I didn't find anything stuck. After putting everything back, I decided to try the drain function and, surprisingly, it worked. I believe the rubber valve was the problem. I believe it is supposed to be in a slightly open position to allow the water to have easy passage to the pipe.
Also a word of advice to avoid wasting time. The pump is at the front of the machine. You can access it by unscrewing the plastic cover on the bottom. I wasted a hour taking the plate off the back and trying to position my hand to free the pipe from the pump. Hopefully knowing this will save someone time.
Posted on Apr 18, 2010
As previously posted-the inlet side of the pump(not the port connected to the drain hose)-accessible from the back of the washer after removing the large sheet metal cover revealed a mass of rubber chips-from frequent bath rug washings I suspect, a quarter-sized perfectly to completely block the inlet, and the icing on the cake-a guitar pick wedged in the blades. Worth mentioning though is the razor-sharp edge where the back of the washer has been cut open for the large sheet metal cover-I didn't realize until after I noticed blood all over the tools that my hands were cut in a dozen places as if I had swiped over them with a blade-be very careful and draping a towel over this edge would be a good idea!
Posted on Oct 28, 2010
Same problem here! Only it was the lens from a toy flashlight. I told my wife - just think if it weren't for the Internet we'd be shelling out $60 or more for something so simple!
Posted on Mar 29, 2009
My husband and I tackled the "nd" washer problem together. We removed both hoses and the drain pump from the bottom of the washer. But neither of the hoses were clogged. Looking down into the pump impeller, we saw a small red "something". We removed the pump motor from the pump housing to get to the impeller. A large rubber band was wrapped around the back of the impeller. It's running great now! Thanks everyone for your postings!
Posted on Jan 06, 2010
Inglis IFW7200TW error code ND. Unplug the machine from the power outlet. As indicated on this site I removed the back panel of the washing machine - stainless steel with 2 screws. Unhooked the drain hose (grey) and flushed it in the sink. Had lots of towels on hand to catch the water. While the hose was plugged this was not the only problem. The drain hose is attached to a type of motor. I reached inside the motor and low and behold there was a bobby pin stuck in there which prevented the motor from spinning. Once I removed the bobby pin and reconnected everything the machine works fine. BE CAREFUL though... When I was replaced the hose I sliced my hand open on the side of the machine. It is very sharp! Thanks to all who posted on this site!
Posted on Jul 01, 2012
Error code "nd" came up, washer full of water. Husband took the shop vac and vacuumed all water out of inside. Then he took the drain hose out of the wall where water goes out of washer and sucked the hose out removing all water from insides of machine and low and behold a bandaid wrapper came out, works great now and we did not have to take anything apart.
Posted on Jan 06, 2011
Thanks to everyone who made these postings! Only we didn't have a coin or bobbie pin, it was a bra wire - in pieces! How are these things getting in there!
Posted on Nov 26, 2009
The solutions suggested were clear and easy to follow. But when I found and opened up the pump, I found it completely clear: no nickels, no guitar picks, no bobby pins. What was really mystifying was that the washer displayed the "nd" code (no drain) but it still dumped a lot of water on the laundry room floor. Probably a 1/4 inch deep. If the machine knows that there is a drain problem, why does it keep admitting water? Took off the door and front panel, couldn't find anything amiss. Called appliance repair. Repairman poked at the various cycles; "spin" and "rinse" displayed the right number of minutes, but the longer cycles displayed way more minutes than what should have been. He said the machine needed "a new brain" (consistent with dropping water on the floor under an "nd" situation) and said it would be $250 at least. So instead of getting a brain transplant or buying a new machine, we activated the washing machine that we had brought with us when we moved some years before.
Posted on Sep 15, 2012
I keep getting the error code PF. What does this mean?
Posted on Aug 31, 2012
Thank you much! I had several coins in the external hose (house going from pump to drain soource) and a penny wedged in the pump's propeller. I disconnected the electrical wire to the pump, unbolted the pump and its platform from the base of the washer, then disassembled the pipe housing of the pump which exposed the propeller (and there was the culprit penny, wedged behind the propeller). One of the blades was halfway chipped but it seems not hinder its performance for now. working as good as new!!!!!!
Posted on Mar 26, 2012
We received the error code "nd" and luckily happened upon this site while searching for a solution. It worked! We detached both hoses from the pump and found a long piece of metal lodged inside both the pump and in one of the hoses which prevented the fan inside the pump from roating to allow the water to drain properly. Washer works like a charm now. Thanks.
Posted on Oct 17, 2010
Thanks dilorio and others, our prob was same, only the culprit was a bobbie pin!! Now it works like a charm. thanks a million!! Virtual drinks on me!
Posted on Jul 12, 2009
The drain hose can also have an object in it. Remove the hose and run a rod or something through it that is nearly the same diameter. Mine had a dime in it. Be sure to squeeze the intake boot and dump the objects out of it. Mine had several coins in it waiting to plug it again. The little flap on the pump is the anti backflow valve. It is a necessary item. The 3 impeller blades can break off and the pump won't work and must be replaced.
Posted on Oct 29, 2014
I followed all the advice, drain pump works if you apply power externally, but does not work cycles controlled from the panel. what is the problem?
Posted on May 12, 2014
So far we have cleaned out the hose, the pump and found no coins, hair pins or anything lodged in anywhere.... seems the drain pump works or starts to work and stops... as long as we **** the water from the drain hose using a shop vac during it's rinse cycle it continues to work.... very time consuming and discouraging... any suggestions?
Posted on Oct 14, 2013
These posts have been very helpful...but I have only partially solved the issue with my maytag neptune front load washer by troubleshooting the drain pump.
My steps are as follows:
1. Unplug washing machine from power source.
2. Pull washing machine away from the wall.
3. Remove 3 screws holding the back panel in place. Remove back panel.
4. Locate drain pump at bottom left of the washer. Un-snap the pump wiring harness. Open the clamps on the drain hose and the drum side of the pump. Pull hoses off pump. Remove 3 bolts holding the pump in place.
5. Inspect pump and hoses for obstructions. Nothing in the pump, and I knew the hoses were free of obstructions because the water flowed freely when the drain hose was placed on the floor. Luckily we have a drain hole in our laundry room floor, otherwise it would be advisable to have a shop vac or plenty of towels handy. My assumption was that the pump was faulty.
6. Make phone calls to find a replacement drain pump. I was able to find a new pump locally at Reliable on Bank Street Ottawa - $99 plus tax for the unit. This seemed like a reasonable cost to me - I know it would cost at least that for a service call...living in a rural town outside Ottawa.
7. It took me less than 5 minutes to install the new pump. Reverse removal steps to install and connect the new pump, and then I connected the washer back to power. I tried a rinse and spin cycle with an empty machine - this worked fine with no error messages resulting. Success I thought....since this was not possible before installing the new pump. However, when I try the Quick Wash or any other wash cycle, with a load of laundry it takes much longer (double the time or longer) than normal for the wash to complete and some times the nd - no drain error occurs in the middle of the cycle. The nd error at this point is easily solved by stopping and starting the wash cycle. I notice that each wash cycle seems to get stuck around the 9 minute mark. It's my assumption that the control panel is also defective, which probably caused the initial burn-out of the original drain pump. Or maybe the original drain pump burned out and damaged the control panel - who knows! From what I research online a replacement control panel can cost up to $500. It seems pretty expensive given that a new front load washer starts at $699 and up. So, I think I'll take the time before the replacement pump burns out to shop for a new washer.
Posted on May 07, 2013
This site rocks! I was nearly ready to call-in a pro when I found Fix 'ya on a Google search. Instead of finding a hair clip or a nickel wedged in the motor, I found a quarter!
Now we're catching up on several loads of laundry and the machine is as good as new.
Posted on Feb 10, 2013
Thanks for all on posting their findings! My husband and I had to mop up a lot of water when removing the pump! My husband found a hair pin in the pump and removed it.
Posted on Dec 10, 2011
Same as all the others. Coin was stuck. Unfortunately, my husband didn't listen and pushed it all the way back into the pump so we had to remove the pump to get it out. Not a big deal, just took a few more minutes. Thanks for all your posts. It was 3:00am when this happened and I was leaving for a trip at 6:00am. Nothing like waiting for the last minute to do laundry!! ;-)
Posted on Jul 17, 2010
Same Issue here. Removed the pump and impeller. There was a Nickel clogging the drain pipe. Save $$$'s on a service call. This site rocks!
Posted on Apr 06, 2010
On EASTER no less..... Made for an interesting morning. Thanks everyone for saving me $$$.
Posted on Apr 04, 2010
Same problem here... the above solutions helped! Mine was a color grabber sheet that was lodged in the pump! (size of a baby's washcloth!) How are these things getting through!!!!!!!!!
Posted on Jan 24, 2010
I had a similar problem until it finally gave up draining altogether. I took the drain pump apart and found that a quarter was jammed in the pump after it broke a vain off. I don't know how the quarter got past the basket but this was definitely my problem.
Posted on Mar 29, 2008
Posted on Oct 03, 2010
SOURCE: Maytag Neptune Error COde "nd"
This is now the 3rd time this has happened. The 1st 2 times it cost me ~$100 to have a technician come in and fix.
This time, I did it easily. For my Maytag Neptune washer, I removed the back panel (2 screws). On the bottom tray is the water discharge pump. On the output side of the pump there is a small cavity under the rubber flapper where a nickle fits perfectly. I removed the nickle, reattached the output drain line. started it up ...
and viola! the problem solved.
Posted on Jun 28, 2009
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