I just bought a new CANON Pixma, and its paper tractor has no traction, no matter how tight, loose, curled, uncurled, etc., the paper is. The only way to get it to feed and yet not eat 10 pages at once and jam--no middle ground!--is to use a finger to gently push each piece of paper in one at a time off the stack, very gently, at exactly the right time...etc.
In other words, be a human paper tractor FOR the POS junk, after having paid full price plus almost double for the first set of ink cartridges. It's so new I've only printed 6 pages, and beleive me, I am careful to read directions...I have 4 dead printers--all with paper feed, jam, recognition or discharge issues.
Never buy on sale from a department or Big Office Box store; it's always a model that has glitches...and the 100% replacement policy you pay extra for only covers returning the first lemon in a series of them.
Many printers have a rubber or cork pad under the feed wheels to hold back all the sheets, except the top one. This one doesn't have that, so we'll try a couple other things.
Pull the tray out and remove all the paper. If you're reusing old paper, that might be your problem. Assuming you have fresh, clean paper, take the whole stack, pinching it at one end, and bow the stack up in the middle. Now pinch the other end of the stack, relax the grip on the end you pinched before, and bend the stack the other way. Repeat.
With every bend, the stack gets more slanted. Now hold one end of the stack and fan the other end to get air between all the sheets. Fan the other end the same way. The tiny layer of air you're creating between pages goes a long way in lubricating them, so they feed separately.
Straighten the stack and put it back in the cassette. The blue "fences" at the sides should be touching both sides of the stack to provide a little friction and keep the feed straight. The back fence should hold the stack against the opposite end of the tray. (Your tray is slanted at the feed end. On models where that wall is vertical, you should have a 1 to 2 mm gap so the paper doesn't bind when it tries to lift.)
Reinsert the tray and try it out.
I should add that the previuous bombs include a LexMark and Brother all-in-one, Brother B/W laser, and an Epson inkjet color printer. The paper feed or recognition problem is what took all of them down withing less than a year. That is known as "planned obsolescence", aka "just in time for our next sale!!"
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