20 Most Recent Brother MFC 7420 All-In-One Laser Printer Questions & Answers


What do you mean by "stack copies" in brother

Sorting copies using the ADF

You can sort multiple copies. Pages will be

stacked in the order (1, 2, 3), (1, 2, 3)

and so on.

1 Press (Copy) to illuminate it in


2 Load your document.

3 Use the dial pad to enter the number of

copies you want (up to 99).

4 Press Options and ? or ? to select


Press Menu/Set.

5 Press ? or ? to select Sort.

Press Menu/Set.
6 Press Start. I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

2/2/2022 7:21:37 PM • Brother MFC 7420... • Answered on Feb 02, 2022

Mfc-7420 Black Line horizontal across paper in 3 places

try moving the small blue slider on top of the drum cartridge side to side 10 times.
11/14/2021 10:55:42 AM • Brother MFC 7420... • Answered on Nov 14, 2021

Error E52 on my Brother HL 1650/1670N laser printer

E52 Laser Motor Unit Fault.
11/12/2021 5:49:42 PM • Brother MFC 7420... • Answered on Nov 12, 2021

Drum on Brother MFC-7420

Why does the message "CHANGE DRUM SOON" continue to appear on the LCD display of my Brother machine, after I replaced the drum? Description: This message would continue to appear if the drum counter was not reset when you replaced the drum. To reset the drum counter, follow the instructions listed below. Open the front cover. Press the Options key on the control panel. The display will show "REPLACE DRUM - 1.YES 2.NO". Press 1 to reset the drum count. Close the front cover.
8/3/2021 7:40:51 AM • Brother MFC 7420... • Answered on Aug 03, 2021

My Brother MFC-7420 Printer always prints black lines and splotches down the left side of my paper. This happens whether I'm scanning or printing from my PC. When I looked at my drum, it appears a

If you are seeing vertical streaks/black lines your primary corona wire is dirty and or the fax scanner may be dirty. 1)To clean the corona wire you take the drum unit and toner cartridge and place it on disposable paper to avoid spilling. 2) Clean the primary corona wire inside the drum unit by sliding the blue tab from right to left several times.3) Return the blue tab and snap it into the home position.4) Reinstall the drum unit and toner cartridge.5) Close the front cover.Caution: if you do not return the blue tab to the home position it may repeat the black lines.
8/1/2021 7:19:25 AM • Brother MFC 7420... • Answered on Aug 01, 2021

Brother All in one printer screen is stuck on "telephone"

Press the Stop Button to cancel whatever you are doing on it. Then press Copy to be able to copy. If you are printing to it from a computer it should just automatically get to printing when it is sent information.
7/31/2021 12:06:42 PM • Brother MFC 7420... • Answered on Jul 31, 2021

Konica minalto page pro 1590mf drum reset

amar printare soley jerox hocche?
7/31/2021 9:58:01 AM • Brother MFC 7420... • Answered on Jul 31, 2021

Keep getting IS034 Install Network Driver 3 error when installing software

I had this problem when tried to install network driver to Brother HL-L2340D (exactly InstallNetworkDriver - 3, not InstallNetworkDriver - 1). Tried it several timers, when print spooler service was running. But still got the same error.Finally, i forgot about install wizard and installed driver manually (for my Win2008R2x64, it was DeviceManager >> Install old device >> Manual choice from list >> Show all devices >> Install from disc >> target to unzipped wizard content folder (...install/driver/gdi/32_64) >> select wanted printer model in appeared list >> continue install it.After that, you can install this printer with standart applets of control panel (Printers > Install printer), it successfully finds printer in network and add it to list.So, i still don`t know the reason, but have the solution.
7/30/2021 12:32:49 PM • Brother MFC 7420... • Answered on Jul 30, 2021

My printer says drum troubleshooting

Hi there,
If the display shows drum error you can try cleaning it by following the steps below:
1. Open the front cover. 2. Pull the drum (black) and toner (gray) towards you, put a little force on it. 3. Remove the toner by holding down the tab on the side of the drum, then pull the toner out. 4. Use a dry lint-free cloth to clean the roller inside the drum unit. Make sure to remove any excess toner from it. 5. Put the toner back to the drum, make sure that it clicks, Reinstall the drum and toner back to the machine, 6. Close the cover.

If the display still shows drum error, go ahead and do the drum reset.

1. Open the front cover 2. Press the Options button on the control panel 3. The display should show "Replace Drum - 1. Yes 2. No 4. Press 1 to reset the drum count 5. Close front cover. The display should show the date & time
If still it shows drum error, The drum unit needs to be replace. After replacing the drum unit, do the drum reset again,
Hope this helps.
3/2/2021 5:13:03 AM • Brother MFC 7420... • Answered on Mar 02, 2021

Replaced Drum still says "Replace Drum Soon". How do I reset on a Brother 7420? BEWARE SPAM NUMBER 1-800-532-4187

Reinstall the new drum unit, keeping the front cover open. Press OPTIONS. Press 1 when the display shows REPLACE DRUM? 1.YES 2.NO ACCEPTED. Close the front cover.
2/22/2021 5:56:31 AM • Brother MFC 7420... • Answered on Feb 22, 2021

Solid black line down the document when scanning

are you using the autofeeder to feed your documents?
if yes, open the top cover and clean both glasses (big and small).
and take the drum out, move the blue panel to clean up your drum.
after that should be working fine.
8/23/2019 5:14:02 AM • Brother MFC 7420... • Answered on Aug 23, 2019

Fax connection

To send a fax, you will have to configure the settings. here are the steps you can follow;

Remote Fax Options;
You can only use one remote fax option at a time:
Fax Forwarding—OR—Paging—OR—Fax Storage—OR—PC FAX Receive—OR—Off.
You can change your selection at any time (Menu/Set, 2, 5, 1).

Setting up Fax Forwarding

When you select Fax Forward, your MFC stores the received fax in the memory. The MFC will then dial the fax number you’ve programmed and forwards the fax message.
  1. Press "Menu/Set, 2, 5, 1".
  2. Press ▲ or ▼ to select "Fax Forward". Press "Menu/Set". The LCD will ask you to enter the fax number to which faxes will be forwarded.
  3. Enter the forwarding number (up to 20 digits). Press "Menu/Set".
  4. Press ▲ or ▼ to select "Backup Print:On or Backup Print:Off". Press "Menu/Set".
If you select "Backup Print:On", the MFC will also print the fax at your MFC so you will have a copy if there is a power failure before it is forwarded.
5. Press "Stop/Exit".

Programming your pager number When Paging is selected, your MFC dials the pager number you’ve
programmed, and then dials your Personal Identification Number (PIN). This activates your pager so you will know that you have a fax
message in the memory.
1. Press Menu/Set, 2, 5, 1.
2. Press ▲ or ▼ to select Paging.
3 . Enter your pager phone number
followed by # # (up to 20 digits). Press Menu/Set.
Do not include the area code if it is the same as that of your MFC. For example, press 1 8 0 0 5 5 5 1 2 3 4 # #.
4. If your pager needs a PIN, enter the PIN, press #, press Redial/Pause, enter your fax number followed by # #. Press Menu/Set. (For example, press 1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5 5
1 2 1 2 # #) —OR— If you do not need a PIN, press Redial/Pause, enter your fax number followed by # #. Press Menu/Set. (For example, press Redial/Pause 1 8 0 0 5 5 5 1 2 1 2 # #)
5. Press Stop/Exit.
■ You cannot change a Paging number or PIN remotely.
■ If you have set Paging, a backup copy of the received fax will
automatically be printed at the MFC.

Setting Fax Storage
If you select Fax Storage, your MFC stores the received fax in the
memory. You will be able to retrieve fax messages from another
location using the Remote Retrieval commands.
1 Press Menu/Set, 2, 5, 1.
2 Press ▲ or ▼ to select
Fax Storage.
Press Menu/Set.
3 Press Stop/Exit.
Setting PC Fax Receive
If you select PC Fax Receive, your MFC will temporarily store your
received fax messages in its memory, and then automatically send
the faxes to the PC. You can then use your PC to view and store
these faxes.
1 Press Menu/Set, 2, 5, 1.
2 Press ▲ or ▼ to select
PC Fax Receive.
Press Menu/Set.
3 Press ▲ or ▼ to select
Backup Print:On or
Backup Print:Off.
Press Menu/Set.
4 Press Stop/Exit.
If you have turned on Fax Storage, a backup copy will
automatically be printed at the MFC.
  • Before you can set up PC Fax Receive you must install the
MFL-Pro Suite software on your PC, make sure your PC is connected and turned on. (For details, see Using Brother PC-FAX software on page 5-1 in Software User’s Guide on
the CD-ROM.)
  • If you select Backup Print:On, the MFC will also print the fax at your MFC so you will have a copy if there is a power failure before it is sent to the PC.
■ If you get an error message and the MFC cannot print the faxes in memory, you can use this setting to transfer your faxes to your PC.
Turning off Remote Fax Options If you set the Remote Fax Options to Off and there are faxes in your MFC’s memory, the LCD will give you two options.
  • If you press 1, all unprinted faxes will be printed and erased
before the setting turns off. If a backup copy has already been
printed it will not be printed again.
  • If you press 2, the memory will not be erased and the setting will be unchanged.
Setting your Remote Access Code

The remote access code lets you access the Remote Retrieval features when you are away from your MFC. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--- ).
  1. Press Menu/Set, 2, 5, 2.
  2. Enter a three-digit code using numbers 0-9 or . Press Menu/Set. (The preset ‘ ’ cannot be changed.)
  3. Press Stop/Exit. Do not use the same code which is set in your Fax Receive Code ( 51) or Telephone Answer Code (#51). You can change your code at any time by entering a new one.
  4. If you want to make your code inactive, press Stop/Exit in Step 2 to restore the inactive setting (--- *).

6/4/2019 7:18:32 AM • Brother MFC 7420... • Answered on Jun 04, 2019

Hi my brother MFC 7420

all brother printers and mfc products. if you are using generic tonere or refills, brother products will not recognize the toner cartridge as the refillers do not know how to reset the toner cart. this is priority info. therefor u must use brother oem toner.brother service rep
6/5/2017 8:41:00 PM • Brother MFC 7420... • Answered on Jun 05, 2017

Could it be rollers that don't pick up paper

I would guess it is the rollers. You can try to replace them. You can order them online. To find out what type you need, look on the back of the printer for the make and model. Elisa Jed ' http://www.blinds2go.com.au/blind-parts/roller-blind-parts/
2/22/2017 10:11:24 AM • Brother MFC 7420... • Answered on Feb 22, 2017

How do I scan a document with a MFC7420 & make it e-mailable?

I called Brother technical support and they walked me through the configuration and device settings. Can do it fine now.
Thanks, Carole
12/22/2016 12:12:14 PM • Brother MFC 7420... • Answered on Dec 22, 2016

Hello, I need an OCR-Software for

There are free OCR programs on the Internet. Here are a few WEB sites -
12/5/2015 7:53:37 AM • Brother MFC 7420... • Answered on Dec 05, 2015
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