Cannon Office Equipment & Supplies - Recent Questions, Troubleshooting & Support
All cartridge carriers/print heads can be pulled gently by hand. Don't pull it by the ribbon cable though.
Cannon Office...
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Answered
on Apr 18, 2021
You need to check the power supply board maybe is defective or damaged
Cannon Office...
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Answered
on Jan 27, 2021
To print onto a printable disc, place it on the disc tray supplied with the machine, then insert it into the machine.
This procedure also applies to printing from a computer.
NOTICE: Do not attach the disc tray until the message asking you to load the printable disc is displayed. Doing so can damage the machine.
- Detach the disc tray from the cassette (upper).
- Holding both sides of the paper output tray (A), gently open it.
- When the message asking you to load the printable disc is displayed, open the inner cover (B) and push it down all the way to the bottom.
- Place the printable disc with the printable surface facing up.
- Attach the disc tray to the machine.
- (1) Place the disc tray on the inner cover.
(2) Insert the disc tray straight until the arrow () on the inner cover is almost aligned with the arrow () on the disc tray.
- References: https://ugp01.c-ij.com/ij/webmanual/Manual/W/MG7100%20series/EN/BG/bg-loading3300.html
Cannon Office...
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Answered
on Nov 25, 2020
This website should help
https://www.manualslib.com/manual/1136939/Canon-Imagerunner-2420.html
Cannon Office...
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Answered
on Mar 18, 2020
Printer engine communication error
Erroneous communication between the DC controller PCB and image processor PCB was detected.
- Check the connectors of the DC controller PCB and image processor PCB.
Replace the DC controller PCB for normal connection. - Replace the image processor PCB.
E197 0000 Laser Driver PCB communication error
Description :
Description Error in communication with the Laser Driver PCB (communication data failure)
Causes :
Laser Driver PCB communication error
Solutions :
Remedy
1. Check the Laser Scanner Unit connector.
2. Replace the Laser Scanner Unit.
3. Replace the DC Controller PCB (PCB1).
Cannon Office...
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Answered
on Feb 24, 2020
Hi
Please follow the below procedure to enter Service Mode
1. In standby mode, press the "Settings/Registration" key.
2. Press the "Reset" key.
3. Press the "Back" key.
4. Press the "Settings / Registration" key.
5. The service mode screen is displayed.
Use the "Back" key to exit Service Mode
COPIER> FUNCTION> CLEAR> ERR; and then turn OFF and then ON the power.
Still have an error after following that steps, please call at 1800-204-4427. I can solve you out.
Cannon Office...
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Answered
on Feb 18, 2020
The imageRUNNER can display random E733 error code with different subcodes such as 0001, 0002 and 0010. Simply upgrading System Software to version 31.06.02 for the 6000 Series and 31.06.03 for the 8000 Series can help resolve these codes.
Replacing Main Driver PCB (FM4-1083-000) has resolved the issue, but in some instances the Main Driver PCB and Relay PCB (FM4-1086-000) had to be replaced at the same time.
Cannon Office...
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Answered
on Dec 24, 2019
Is density even? Maybe the laser unit is dirty
Cannon Office...
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Answered
on Dec 24, 2019
That is a temperature protection error . Please specify the model of your copier so we can help you out
Cannon Office...
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Answered
on Sep 30, 2019
Go onto the canon website and download the latest drivers from there
Cannon Office...
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Answered
on Sep 14, 2019
Try this simple fix of error code 5100
Cannon Office...
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Answered
on Sep 12, 2019
Dear
The printer error has occurred.
solution
1.Turn off the machine and unplug the power cord from the power supply.
2.Plug the machine back in and turn the power on.(if you disconnect the power plug, all the faxes stored in the machine's memory are deleted).
If the above solution has not resolved your error, please contact your nearest service center.
Thanks.
Cannon Office...
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Answered
on Sep 09, 2019
you cant scan to email or file, direct scan with scan gear software.
Cannon Office...
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Answered
on Jul 18, 2019
hi, you must replace fixing assembly, but first you have to enter in service mode to clear the error.
Cannon Office...
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Answered
on Jul 18, 2019
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