Cannon Office Equipment & Supplies - Recent Questions, Troubleshooting & Support

My Canon printer went into a service centre for a new print head yesterday. Canon Pixma printers are known to have print head issues and a Class Action lawsuit happened in the USA and the users got $25 each. I tried all the known tricks to fix, but nothing worked. I was getting the well known B200 Error and also a 1403 Error which tells you you have the wrong print head.

New head is $127.57 plus $45 to fit. A new printer is $118, but I have $160 in serviceable cartridges.

Try this which was written by someone else, but can work

So I'm trying to print 100 envelopes, and like always, my little MX922 is humming' right along. Then, the dreaded B200 shows up!

This is what happened to my last Canon years ago. It just stopped working, and I eventually threw it out the window. But I decided to try to get this thing to get me through this one print job. So in desperation, here is what I did:

>>> Turn the printer off.
>>> Open printer cover and the bottom part where the ink goes.
>>> Unplug the printer from power.
>>> Browse Auto Trader for a couple of minutes, since I'm in the market for a new(er) ride. This part is optional, I guess.
>>> Grab the ink carriage with two fingers and slide it back and forth a couple of times, about an inch or so.
>>> Leave everything open.
>>> Plug in the power
>>> Press "Power" button to turn it on.
>>> As it cycles, it'll display a message letting you know that the cover is open. That's a good sign. Close the cover.
>>> If it continues through the start up process, it should resume printing.


>>> If you were printing a multi-page job, it will re-start that job from the beginning. So adjust accordingly.

After 20 or 30 pages, I got the B200 error again. I repeated the steps, and it worked fine.

I have no idea which one of these seemingly useless steps was actually the thing that made it work, but that is what I did, and this little process made it work. I probably need to look at replacing my MX922, since it's maybe five years old. But I needed these envelopes printed TODAY, and this sequence made it work.

Good luck!

Here is advice specific to your machine including videos. Let me know if anything works

Cannon Office... | Answered on May 13, 2020

Want to Fix the Canon Printer Error Code B200?

1. Unplug your printer and leave it disconnected for at least 30 minutes.
2. Open the door of your printer and the print head should move so you have access to it.
3. Remove old ink.
4. full solution of Canon Printer Error Code B200.

If Canon Printer Error Code B200 is not resolved, this might mean there's waste within the printer's inside. Call the customer services our check this blog for a full solution.


Cannon Office... | Answered on Mar 30, 2020

This website should help

Cannon Office... | Answered on Mar 18, 2020

Printer engine communication error
Erroneous communication between the DC controller PCB and image processor PCB was detected.
- Check the connectors of the DC controller PCB and image processor PCB.
Replace the DC controller PCB for normal connection. - Replace the image processor PCB.

E197 0000 Laser Driver PCB communication error
Description :
Description Error in communication with the Laser Driver PCB (communication data failure)
Causes :
Laser Driver PCB communication error
Solutions :
1. Check the Laser Scanner Unit connector.
2. Replace the Laser Scanner Unit.
3. Replace the DC Controller PCB (PCB1).

Cannon Office... | Answered on Feb 24, 2020


Please follow the below procedure to enter Service Mode
1. In standby mode, press the "Settings/Registration" key.
2. Press the "Reset" key.
3. Press the "Back" key.
4. Press the "Settings / Registration" key.
5. The service mode screen is displayed.
Use the "Back" key to exit Service Mode

COPIER> FUNCTION> CLEAR> ERR; and then turn OFF and then ON the power.

Still have an error after following that steps, please call at 1800-204-4427. I can solve you out.

Cannon Office... | Answered on Feb 18, 2020

You have a defective main charger

Cannon Office... | Answered on Jan 28, 2020

The imageRUNNER can display random E733 error code with different subcodes such as 0001, 0002 and 0010. Simply upgrading System Software to version 31.06.02 for the 6000 Series and 31.06.03 for the 8000 Series can help resolve these codes.

Replacing Main Driver PCB (FM4-1083-000) has resolved the issue, but in some instances the Main Driver PCB and Relay PCB (FM4-1086-000) had to be replaced at the same time.

Cannon Office... | Answered on Dec 24, 2019

Is density even? Maybe the laser unit is dirty

Cannon Office... | Answered on Dec 24, 2019

If windows based, check and reload the driver. If Mac based use AirPrint for newer OSX

Cannon Office... | Answered on Dec 10, 2019

Quoting from link above:

  • Code: E197-0001
  • Description:Error in communication of laser driver PCB
    Communication error with IMG1L. (Serial communication ENG)
  • Remedy:- Check routing (wiring) - Replace the laser unit - Replace DC controller PCBP"
Service manuals for sale:

Cannon Office... | Answered on Nov 19, 2019

That is a temperature protection error . Please specify the model of your copier so we can help you out

Cannon Office... | Answered on Sep 30, 2019

Go onto the canon website and download the latest drivers from there

Cannon Office... | Answered on Sep 14, 2019

Try this simple fix of error code 5100

Cannon Office... | Answered on Sep 12, 2019

The printer error has occurred.
1.Turn off the machine and unplug the power cord from the power supply.
2.Plug the machine back in and turn the power on.(if you disconnect the power plug, all the faxes stored in the machine's memory are deleted).
If the above solution has not resolved your error, please contact your nearest service center.

Cannon Office... | Answered on Sep 09, 2019

you cant scan to email or file, direct scan with scan gear software.

Cannon Office... | Answered on Jul 18, 2019

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