Brother MFC - Recent Questions, Troubleshooting & Support


Scanner belt slipping

Check flatcable connection to main circuit board:

Open cover and release the "Z" cover (right side) which hides the flatcable. Simply stick the cable to mainboard.
7/31/2022 10:48:29 PM • Brother MFC 240C... • Answered on Jul 31, 2022

What is the difference between two LC1220 and LC1240 cartridges?

That is not a genuine Brother part. You need either LC40* or LC73*
6/19/2022 4:57:08 PM • Brother... • Answered on Jun 19, 2022

How to clean a clogged print head manually?


Check the below U tube :-

That would have all the details that required.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!
6/15/2022 4:24:01 PM • Brother MFC-290C... • Answered on Jun 15, 2022

Brother MFC 7440 N cleaning

Please consult the service manual.
6/3/2022 1:35:36 PM • Brother... • Answered on Jun 03, 2022

Print error 32

Density sensor malfunction.You can solve the problem by consulting the service manual.
6/3/2022 12:26:28 PM • Brother... • Answered on Jun 03, 2022

Brother MFC-440CN USB Printer double prints letters

Did you use Brother Genuine Cartirdges????
ALL…. Epson & Brother Requires Genuine Epson Cartridges. !!!!!!!!
That sounds like your problem.

In Purchasing Epson's CX 5400, CX4600, & CX7400 and more, I found out that Epson does not like Generic Printer Cartridges. I also Purchased a Brother. That also does not like Generic Print Cartridges. Color that should be Yellow, will turn out Green, Blue Brown, etc. These printers have a CHIP that will detect if it is Generic or Genuine.

When they see it’s Generic Cartridges, it will print lines thru the words, mis-align the letters & put stripes across the picture and also do a mix match with the colors.

That's what these Companies do., so they can keep selling the ink cartridges. Some Printers, are able to use Generic, and some are refillable. Some you can refill them up yourself and I heard, quite MESSY.

So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for these PRINTERS. Some people say some models work fine compatible, but not mine.......

I had to replace the printer, but Epson, Lexmark & Brothers are always on sale. My Brother & Epson cost me $50.00 with Rebate. Don’t waste too much ink in cleaning it.

This is the only advice I can give you. If you find this helpful, pls rate me.

Thanks and Good Luck :0)
3/20/2022 3:33:10 PM • Brother... • Answered on Mar 20, 2022

Brother mfc490cw error message unable to clean 5a

Hi there

· Machine off
· Switch on the machine while holding down the “menu”button until all the leds are flashing on/off. Now you are in “maintenance” mode.
· Press 80
· Press the “mono start” button several times until you see “purge: xxxx”
· Press “2783” in order to reset the purge counter. You will see: “purge:0000”
· Press the "stop" button.
· Press “99” to exit the maintenance mode.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks
3/15/2022 6:59:04 AM • Brother MFC... • Answered on Mar 15, 2022

Brother MFC 8500 Fax machine error "offline"

is your fax machine connected to the phone line? this usually indicates the connection status, thus, if your phone line is wont have the "offline message".

hope this helps.
2/2/2022 8:25:06 PM • Brother MFC 8500... • Answered on Feb 02, 2022

Brother MFC-7340 Status monitor offline

Is it giving any errors when you try to print?
2/2/2022 8:24:31 PM • Brother MFC-7340... • Answered on Feb 02, 2022

Brother mfc9970cdw printer offline error

Brother Printer Offline Windows 10 is a printer issue that you might have experienced one or more times when using your Brother printer. I wanted to add this, as I have seen a lot of concerns about this note of failure. Brother Printer Offline Windows 10 typically refers to an issue with the printhead and an error message will show on the screen. As a signal of this Offline Windows 10, the lights will keep on blinking. Caused by any foreign trash inside the printer rollers or due to printer paper jam and many more reasons for PCs. Solutions of Brother Printer Offline Windows 10. 1. Check all the wires are attached. USB connectivity of the printer wants to be perfect. 2. Check jammed papers because printers also go offline due to paper jamming. 3. Defective systems and hardware and outdated operators Blog- Brother Printer Offline Windows 10
2/2/2022 8:23:14 PM • Brother MFC... • Answered on Feb 02, 2022

My brother mfc 665-cw is

Go to system settings and select the 'Printer' option.

Right-click on the printer and enable the 'Use Printer Online' function.

Cancel all the printing jobs till that moment and redo the process.

Sometimes the 'Printer Offline' message occurs due to a 'Job Stuck' issue.

Check all network connections and functions.

Be sure the network interfaces work properly.

Turn the printer off and on to see whether the device is working properly.
2/2/2022 8:23:05 PM • Brother... • Answered on Feb 02, 2022

Brother mfc-490cw is offline

If you are running Vista and SNMP is turned off
1. Check to see if SNMP is turned off this is a component of Vista
a- Control Panel
b- Program and Features
c- Left side of screen you should see turn windows features on or off
d- Click on this a window box should open scroll down and see if SNMP feature is checked if it is then turn it off (unchecked) follow these steps
e- Under printers select Brother MFC-940CW printer right click
f- Select run as administrator
g- Select properties
h- Select ports
i- Select button configure ports
j- Under port settings uncheck enable SNMP
k- Click ok printer should be on line
l- To find MAC address for MAC filtering on router
m- Run the brother remote setup program and note the IP address
n- Run the command prompt as an administrator at the prompt type the following “apr –a” without the quotes and then hit return and note the physical address (MAC) for the above IP address you noted. Log on to your router and enter the MAC address from the step above and save.
o- Run the brother remote setup program again and change TCP/IP from “auto to static” please note you must have box checked at the top of the window edit network settings.
p- Restart the computer
2/2/2022 8:22:56 PM • Brother MFC... • Answered on Feb 02, 2022

Brother mfc is offline -

For my MFC, my PC says its ready and working properly. It really only works when I'm not connected to my cable modem. All PCs use it then. It's offline otherwise.
2/2/2022 8:22:45 PM • Brother... • Answered on Feb 02, 2022

Printer online then offline

My first solotution was to reinstall the printer as a new printer. But that is uncessary. The fix is as easy as changing the IP address the in Port.

The problem is the the IP address for your wirelss is not static. and when it changes, the printer does not recognize the new IP address. When this occurs. go the the printer folder ( in the control panel) and click on 'add new priter'. Then select 'add a network wirless printer . NO NEED TO INSTALL THE just want to see the IP address.

Note the IP address.

GO to the printer, click on the right mouse and select 'properties'
Click on Port
You will see the current port already highlighted.
Click on ' configure port' and change the IP address under "printer name or IP address.
Click OK.
Problem solved

Good luck.

2/2/2022 8:22:30 PM • Brother MFC... • Answered on Feb 02, 2022

How to switch from "offline" status to "online" status


I had the same problem with a Brother MFC-6490CW AIO printer. Here is how I resolved it:

Open the printers folder.
Right-click on the Brother printer and display the Properties page
Select the Ports tab.

In my system (Vista Premium), the selected port was a WSD port (whatever that means). Further down the list, there was a TCP/IP port that was obviously created by the Brother installation software. I selected the Brother-created TCP/IP port (which deselected the WSD port), applied the changes, and suddenly my printer was online. No idea what the difference between these two ports is, but I'll stick with the TCP/IP port until further notice.
2/2/2022 8:21:36 PM • Brother... • Answered on Feb 02, 2022

Language setting for brother mfc-6890cdw

uninstall the software reboot your system and insert the printer software cd in the computer and select the language sa english for instillation of the software install the software then restart the system and printer
2/2/2022 7:22:32 PM • Brother... • Answered on Feb 02, 2022

How can I change the language?

if you go to the brother web site update your drivers and select the language you want in the process
2/2/2022 7:22:10 PM • Brother MFC 9050... • Answered on Feb 02, 2022

Change LCD language to English on Brother MFC-3240C

Gud Day!
Power on your printer. Press the menu of your printer then sect the arrow down or up to select the language menu. press ok if u have seen language then go to option select from german to english.

Please rate the solution after you have tried it so that I can assess you more on this problem.


2/2/2022 7:21:55 PM • Brother... • Answered on Feb 02, 2022
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