Brother MFC - Recent Questions, Troubleshooting & Support


Take a look at
http://www.youtube.com/watch?v=3DSZNhEj3o4
This uTube video will walk you through the process.
Let me know if you have any problems or questions. Thanks.

Brother MFC... | Answered on Mar 23, 2020


You have to fix the scanner flatcable on the pcb. Its disconnected :-)

Brother MFC-210C... | Answered on Mar 16, 2020


press the 3 and 9 button at the same time in ready mode.

then the reset menu will appear, press the up or down arrow until you get to drum.

press ok,
and select 1 to reset or 2 to exit.
it will return the ready state and your done.

Brother... | Answered on Mar 11, 2020


Error 78 indicates a mechanical malfunction from within the printer. Not6 really anything you can do as the end user. I would recommend getting in touch with Brother or a printer technician.

Brother... | Answered on Dec 12, 2019


Here is the link to the Brother Canada website, there you can search for what you need!
http://www.brother.ca/

Brother MFC 210C... | Answered on Nov 25, 2019


Did you try replacing the cartridges? The accident might have damaged them.

Brother MFC... | Answered on Nov 25, 2019


You can attach the printer directly through USB cable to your computer and print, or you can connect the printer and your computer to the same wireless network and then print using the wireless and your connection.
Internet is not necessary, only a communication path needs to be established. For this whether its your neighbor's wifi network, your own wifi network, a usb cable connection between your pc and printer etc printing will be accomplished.

Brother MFC 240C... | Answered on Nov 13, 2019


Ignore the instructions that come with the printer, choose Open System, then choose WEP, enter, and it hooks up. Thanks to the above posters for this solution.

Brother MFC... | Answered on Nov 13, 2019


The disconnect-problem was caused by the settings of the WiFi-router.
The settings are:
Capture(wlanadv.beacon) Beacon Interval: ( Capture(hwlad2.def) Default: 100, Capture(hwlad2.milli) Milliseconds, Capture(hwlad2.range) Range: 1 - 65535) Capture(wlanadv.dtim) DTIM Interval: ( Capture(hwlad2.def) Default: 1, Capture(hwlad2.range) Range: 1 - 255) Capture(hwlad2.frathrh) Fragmentation Threshold: ( Capture(hwlad2.def) Default: 2346, Capture(hwlad2.range) Range: 256 - 2346) Capture(wlanadv.rts) RTS Threshold: ( Capture(hwlad2.def) Default: 2347, Capture(hwlad2.range) Range: 0 - 2347)
This gives an optimal performance of the router, The default setting work fine for the printer, but gives less performance.
I now use a seperate wifi-router for the printer.
All is fine now.

Brother MFC... | Answered on Nov 13, 2019


I had the same problem
on my brother MFC-9320CW
I set it up to work over wifi and it worked well for months then i started having issues one day (showing offline)
i had to restart the printer all the time to be able to print again (showing as Online).
but after 10 - 15 mins it lost connection again and I could not see it on network (PING IP)
I couldn't even web-interface to the printer in the browser using its IP address (** see below)
It appeared to point at a printer problem
I know this may seem strange but eventually my investigation came to finding that it was a router problem - well my router anyway.
It doesn't make sense i know - but it was definitely a bizarre router problem in my case.
After that i was able to web-interface to the printer
I RECOMMEND YOU DO THIS:-
1. turn off your printer
2. restart your router
3. wait 2 mins
4 restart your printer
IF YOU FEEL CONFIDENT TO DO EXTRA TECHNICAL/NETWORK CHECKS
Also allows you to manage things at your machine
5. ** find out the IP address of the printer - either on the printer itself - menu>network>IP
ive setup my printer to be static IP so i always know what it is
OR If you know how to get into the control panel (web-interface) of your router then it will show active connections and IP addresses of equipment - including your brother printer
6. i use the web-interface as it immediately shows me if i have a dropped wifi problem--If the printers control panel is avalible in my browser then all is fine

Brother... | Answered on Oct 18, 2019


MACS are obviously different than PCs and have disparate operating systems.

Make sure you have the correct MAC drivers for your device. Check the Brother web site first and then the Apple site to look for tips or search their knowledge base.

Brother MFC... | Answered on Oct 17, 2019


I've got the same issue, but with a Linksys WRT54GL running dd-wrt. Haven't found a fix yet, but if I do, I'll come back to post it ...

Brother... | Answered on Oct 17, 2019


Hi there

Error 41 means there is a major problem with the printhead, usually
requires a print head replacement.

My advice is to take it to a
Brother service centre while if it is under warranty.

If it's out of warranty they are usually a throw away job, the heads cost as much as the printer.

Sorry I know what it feels like, just have a go and see what you can do, clean the heads and so on.

All the Best and good luck: Pineworks

Brother... | Answered on Oct 14, 2019


Several conditions may cause the error message Machine Error 30, 33, 34 or 35 to be displayed on the LCD. This error may be the result of one of the following:
  • The print head carriage is failing to return to its home position to the far right of the unit.
  • Both of the springs located on each side of the carriage is out of place.
  • The cartridge covers may not be locked securely in place.
Please follow the instructions listed below to correct this problem:
  1. Press the INK button on the Control Panel.
  2. Using the dial pad, press 2 (Replace Ink). The display will prompt you PLS OPEN COVER.
  3. Pull the Scanner Cover release lever located under the Control Panel and lift the Scanner cover. The carriage should move to the left in order to replace the ink. If the carriage does not move to the left, your machine will require service.
    If your machine is still within warranty, click here to locate a Brother Authorized Service Center in your area or click here to obtain contact information for the appropriate Brother Customer Service Center. If you are out of warranty, use the link to locate a Brother Authorized Service Center in your area.
  4. After the carriage moves to the left, press down each cartridge cover and remove all ink cartridges from the machine. There are 2 springs located on each side of the carriage that hold the print head against the carriage assembly. They are thin silver springs approximately 2 1/2 inches, set at an angle.
  5. If the spring is out of place, press the spring back into place. You can use the spring on the opposite side of the carriage as a guide as to the correct position.
  6. If the spring is not out of place, reinstall each ink cartridge.
  7. After installing the ink cartridges, close the covers and verify they are securely locked into place. Your machine then prepares for a head cleaning and goes online. The LCD screen prompts you to verify if a new ink cartridge was inserted for each color you removed. For example, DID YOU CHANGE BLCK 1. YES 2. NO.
  8. Press 2 (No).
Note If you decided to place a new ink cartridge in for any of the colors when uninstalling and reinstalling the cartridges in the above process, press 1 (Yes). The machine will automatically go through a cleaning cycle.

Also this might be handy for you. To reset purge counter
1) Enter machine maintenance mode (on MFC240C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.
FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).
Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the “up arrow” key four times to enter the maintenance mode).
2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine’s log information list (function code 80).
3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.
4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.
5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.
6) Press the 9 key twice to return to the standby state.
Please call back and gave us a vote. All The Best: Pineworks

Brother MFC... | Answered on Oct 11, 2019


error print50

Brother... | Answered on Oct 11, 2019


Several conditions may cause the error message Machine Error 30, 33, 34 or 35 to be displayed on the LCD. This error may be the result of one of the following:
  • The print head carriage is failing to return to its home position to the far right of the unit.
  • Both of the springs located on each side of the carriage is out of place.
  • The cartridge covers may not be locked securely in place.
Please follow the instructions listed below to correct this problem:
  1. Press the INK button on the Control Panel.
  2. Using the dial pad, press 2 (Replace Ink). The display will prompt you PLS OPEN COVER.
  3. Pull the Scanner Cover release lever located under the Control Panel and lift the Scanner cover. The carriage should move to the left in order to replace the ink. If the carriage does not move to the left, your machine will require service.
    If your machine is still within warranty, click here to locate a Brother Authorized Service Center in your area or click here to obtain contact information for the appropriate Brother Customer Service Center. If you are out of warranty, use the link to locate a Brother Authorized Service Center in your area.
  4. After the carriage moves to the left, press down each cartridge cover and remove all ink cartridges from the machine. There are 2 springs located on each side of the carriage that hold the print head against the carriage assembly. They are thin silver springs approximately 2 1/2 inches, set at an angle.
  5. If the spring is out of place, press the spring back into place. You can use the spring on the opposite side of the carriage as a guide as to the correct position.
  6. If the spring is not out of place, reinstall each ink cartridge.
  7. After installing the ink cartridges, close the covers and verify they are securely locked into place. Your machine then prepares for a head cleaning and goes online. The LCD screen prompts you to verify if a new ink cartridge was inserted for each color you removed. For example, DID YOU CHANGE BLCK 1. YES 2. NO.
  8. Press 2 (No).
Note If you decided to place a new ink cartridge in for any of the colors when uninstalling and reinstalling the cartridges in the above process, press 1 (Yes). The machine will automatically go through a cleaning cycle.

Also this might be handy for you. To reset purge counter
1) Enter machine maintenance mode (on MFC240C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.
FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).
Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the “up arrow” key four times to enter the maintenance mode).
2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine’s log information list (function code 80).
3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.
4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.
5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.
6) Press the 9 key twice to return to the standby state.
Please call back and gave us a vote. All The Best: Pineworks

Brother MFC... | Answered on Sep 25, 2019


MFC-5440CN saved from the tip!
"Unable to Clean" message - found TrickyDicky's sltn 4 for various printers.
Went into maint mode as per sltn 4 - verified error 46.
"The user can establish the internal Machine Error Code as follows: pull the mains cable out of the machine (power off), hold down the Menu/Set key, re-insert the mains cable into the machine (power on). The internal Machine Error Code will be displayed."

Keyed in 80 - stepped through the items with "down" key and located Purge Counter.
"Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero
Press the Stop/Exit key to return to the initial stage of the maintenance mode.
Press the 9 key twice to return to the standby state."


This worked brilliantly - no need to tamper with any parts of the printer. Purge Counter reset did it all. Fully functional printer.

Thanks TrickyDicky for info on verifying the error code and purge reset



Brother MFC 210C... | Answered on Sep 24, 2019

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