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Hello,
The Magenta or RED toner cartridge should be removed and double check that you have indeed removed the pull tab located on the side of the cartridge which will remove the sealing tape off the new toner cartridge.
The YELLOW toner cartridge on the other hand if it is not new then it is perhaps empty and needs to be replaced. Another option is to remove the YELLOW toner cartridge from the machine, Tap it and shake it side to side to loosen the toner that is in it, and replace it back into the machine, this will usually make it start to work again!
Good Luck!
Rich Lilja
Remove the yellow cartridge. Pull back the shutter that covers the drum. Check to see if its covered with yellow toner. It should be fairly clean. You can pull another one and do the same to compare. If theres a lot of toner over it then the cartridge is bad.
The problem could be the Developer Clutches not turning the cartridge. Thus toner does not develop and get transferred to the photodev cart. This may be due to a missing retainer clip try replacing the clutches. That should solve the problem.
You could be right that you have just purchased a wrongly manufactured ink cartridges. Some manufacturers have a shipping issue called bad batches. You might have just got one of them. If the software says that you only have this much of ink, that is absolute. Possibly it maybe just a software cache where it still reads the previous reading. To clear the cache, simply turn off the printer and unplug the power for few minutes. You also need to restart the computer where the printer software is installed.
Seriously, buy a new printer. Companies sell toner, not printers! The printer is basically a "freebie" and is a marketing vehicle to sell toner. I tossed my C510 into the dumpster. It had four new toner cartridges. System diagnostics said that everything was at 95% or better. The printer had about 1600 prints on it. The first set of toner cartridges (full at purchase!) printed great. Then, I got dotted lines on clean prints. Or, I would get washed out, yellow tinted print and often, there was no black print. I called a printer repair shop and they laughed and told me to chuck the printer - they were suprised it lasted through the first set of cartridges. Lexmark literally "ignored me to death."
I will NEVER buy another Lexmark. The Brother and HP color lazers are probably the best bet. I have two HP B&W's that are paper pumps - an old 4V and a 6MP. The sad part is that I paid a bit more for the Lexmark than the competing HP. You live and then you learn!
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