Hi Ihave a MP-500 that prints off color.

Maintenance your cartridge with head clean or deep clean. If you don't get full colour, then change the colour cartridge.

Hi

You should try to use a different cartridge to see if it is the cartridge or the printer itself.

Also, make sure that all of the colors are coming out of the cartridge. You can touch a moistened kleenex to the head to check this.

you should also try a deep clean.

1. Right-click the printer icon, and then select 'Properties'.

2. Click the 'Maintenance' tab, and then click 'Deep Cleaning'.



3. Select 'All Colors', 'Black' or 'Color' for the print head to be cleaned.





4. Read the message displayed, and then click 'OK'. The power lamp blinks and print head deep cleaning starts. (Do not perform any other operations until print head deep cleaning is complete. Print head deep cleaning takes about 1 minute.)


Please let me know how all of this goes and we can try further things if this is still a problem.

Thanks

You should try to use a different cartridge to see if it is the cartridge or the printer itself.

Also, make sure that all of the colors are coming out of the cartridge. You can touch a moistened kleenex to the head to check this.

you should also try a deep clean.

1. Right-click the printer icon, and then select 'Properties'.

2. Click the 'Maintenance' tab, and then click 'Deep Cleaning'.



3. Select 'All Colors', 'Black' or 'Color' for the print head to be cleaned.





4. Read the message displayed, and then click 'OK'. The power lamp blinks and print head deep cleaning starts. (Do not perform any other operations until print head deep cleaning is complete. Print head deep cleaning takes about 1 minute.)


Please let me know how all of this goes and we can try further things if this is still a problem. thanks

remove all cartridges leaving printhead intact.
close cover, turn off
turn on, let power up, error message should be gone.
open cover, reinstall cartridges
if you cleaned your print head like I did you'll probly
eventually end up getting a new one anyway, due to the color variations
but I can at least print text.

Uninstall the printer driver completely, then reinstall the driver again.

take out both ink cartridges, lift up head clip and take out printhead block

stand printhead block in a shallow dish of windex overnight, rinse it off, place back in printer, replace ink cartridges

do a clean cycle

Hi. I am not sure but does your model use a print head . If it does . You need to perform a deep clean of the print head

You RINSED the printhead???

I wouldn't do that again.

Try taking a damp cloth and dabbing it against the printhead nozzels until you get lines forming on the rage from the ink (the nozzels you're having trouble with specifically).

Erice

just try with tet page of printer and also reinstall the driver and see. bye

Have you tried to print a couple of test pages from the troubleshooting help section to prime the print head ?