Question about Canon PIXMA MP495 InkJet Printer

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Error code E31 scanning with Canon MP495

When I try to scan it flashes E31. I'm unable to find any manuals for this aside from the setup guide which doesn't cover scanning for the first time or troubleshooting. Help! :)

Posted by Tamara Mitchell on

  • 2 more comments 
  • Tamara Mitchell Dec 28, 2011

    OK, just looked at printer settings and it has this machine down twice...once as just a printer, which is online (wireless), and the other has it listed as printer/scanner but says to connect with a cable...that it's offline.
    Does this mean the scanner is not wireless for some reason? It doesn't make sense to me, since it's not really trying to scan, it just gives me the error code...

  • Tamara Mitchell Dec 28, 2011

    Fixed. I had to connect my WIRELESS P/S/C to the computer and now it scans just fine. But seriously, it's supposed to be wireless...why should I have to connect it to get it to do one of it's 3 basic functions.
    False advertising. Will never buy Canon again. When I redecorate my Canon was going to be across the room, which is why I paid extra.

    Can anyone out there scan with this machine wirelessly?

  • Sueann Neighbors
    Sueann Neighbors Dec 29, 2012

    Have the same problem. I have not tried to hook the printer up to the laptop yet but I will try that now. Thank you for the help.

  • Mitchell W. Terrell Feb 04, 2013

    the only way i can get it to scan wirelessly is by using the "add-on" thats on my desk top. If you click on the "show main screen" button and go to "use scanner" then hit auto scan it will scan wirelessly. i have not tried to use the auto scan button on the add-on. hope this helps.



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Okay I found the solution. Spent two days solving it so actually the advertisment is a lie. Wireless he can only print but not scan. I had to plug in my usb cable to be able to scan. Hope this helped you. There's no way you can scan wireless.

Posted on Jun 30, 2012

  • elizabe31842
    elizabe31842 Jul 10, 2012

    you can us the scanner you just have to use the software provided and initiate the scan with the computer not the buttons on the printer



Diana Smith Lewis

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Make sure you use the CD rom enclosed with your printer to access the ability to scan via internet. If you don't have it, you'll need to go to the Canon website and download ALL those files, including the drivers. I just had to do that after getting a new computer and not being able to find the CD that came with my printer.

After a few times of frustration, and a few reboots of both the computer AND the printer, it's now working.

Posted on Dec 29, 2012


Rachel Bilson

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Steps to Fix Canon Printer Error code E31
Step 1:- Check Wired Connections
Many computer connectivity issues are occur due to cable connection. If your printer is not turning on, cable could be an issue. To user might have to turn off the printer and reconnect all the cables, if broken cable is the issue then replaces it with new one.
Step 2:- Check Wireless Connections
Another method to resolve this issue make sure that the printer is still connected to your wireless network. Many printers have a button that displays a blue wireless icon when wireless is available.
Step 3:- Update drivers

For More information, you may
canon printer error code e31

Posted on Jan 10, 2020

4 Related Answers


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just use paint to scan your pic or doc.Click on startmenu>Go to program>accessories>paint>file>scan from scanner or camera

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SOURCE: Scanner

is your scanner, by chance plugged into a power strip?

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SOURCE: Printer Won't Scan

I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala

Posted on Nov 25, 2008

Martin Murray

  • 1623 Answers

SOURCE: why won't my canon mp495 scan photo's to

are you using the software that came with your canon?
if so you need to save them manually or you are not knowing where exactly it is saving them

Posted on Mar 03, 2011

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