Hello Chris,
Please check the followings:
1. Are the multi-feed conditions and paper quality requirements satisfied? - Please confirm whether the documents satisfy the conditions described in "Multi-feed detection condition" and "Document quality" of Error Recovery Guide.
2. Did you fan the document before setting? Has the document just been printed with copier or laser printer? - Please reduce sheets of the document or fan the document 3 to 4 times to remove static electricity.
3. Is the thickness of the bundle of documents less than 5 mm?-Please reduce the number of sheets of the document to satisfy the condition.
4. Is the Brake Roller dirty? - Clean the same
5. Is the Brake Roller set properly? - Please install the Brake Roller correctly.
6. Is the Brake Roller worn out? - Please check Brake Roller and Pick Roller counters, if the recommended cycle has exceeded or if the Brake roller is worn off, then please replace the Brake Roller.
If the above information doesn't help, please contact an authorized FUJITSU scanner service provider or the dealer where you purchased the scanner.
Hope the above information is helpful.
Thanks & regards,
ScanCare
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