All scanning is done through a 3rd party application over Citrix (TWAIN redirection) that calls the TWAIN driver...
After the user scans successfully, they get this twain error. All other users have Panasonic scanners and follow the same work flow in the same 3rd party application and do not get the error. New TWAIN drivers have been installed from the website and the problem persists. After getting the error, the user has to reboot the machine or can sometimes disconnect from the Citrix server and reconnect.
From my research it appears that the DS42019 error is an unsolvable issue with Fujitsu TWAIN driver. Ideas?
Screen shot: http://img.photobucket.com/albums/v314/SilverSurfer77/twainerr.jpg
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TWAIN driver
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The image scanner cannot be found.
Please check power supply, cable connection,
and the scanner is not used by another application. (Code: DS42019)
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OK
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If the windows image acquisition service is running, stop/disable it and see if this helps with the apparent concurrency problem.
If connected via USB, unplug cable and insert into another available port and error message should disappear.
Check the USB (cable,port in scanner and PC) , power to the scanner it show be mentioned voltage in the adaptor. Is the scanner is displaying any error code. or is it displaying 1.
Check whether it was there in device manager. It will be mentioned as imaging devices.
In services disable FJTWMKSV service... it will work properly
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