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First make sure there are not any of the rubber cogs missing from the belt, it may be wise to replace the belt anyway because the cogs may be worn. Make sure the brush roll does not have any play in it anywhere and that It fits tightly in the nozzle housing without any play. If there is any play or wiggle that will cause it to move.
After reading a ton of forums I thought I needed to replace the clutch assembly. My Dyson was making a horrible noise when in "carpet" mode. Got a new clutch on eBay for a great price. Somewhat hard to replace, but thanks to the YouTube video, I was able to get it in.
HOWEVER this did not resolve the issue. I realized the beater bar was not spinning or was slipping. I thought I cleaned it all out but realized you need to take the beater bar out and pop the end cap out and clean the INSIDE of the beater bar. I additionally sprayed WD40 in there.
It spins great now and in the end I think that's all I had to do was clean out the cat hair build up inside the beater bar. But now I have a new clutch & belts too. Hopefully won't have issues anytime soon.
It's a fairly simple job. The belt just loops over the end of the beater bar and motor shaft. Need to take the cover off the beater bar housing to get to it. Most difficult part is stretching the belt while putting the beater bar back in the housing.
Read the manual -- available on the Dyson web site. Brushbar not spinning • Ensure brush control is set on carpets mode. Note: brushbar will only spin when the handle is reclined.
HI THERE,
FIRSTLY, REMOVE SOLEPALTE BY QUARTER TURNING THE 3 COLOURED STUDS,THEN CHECK TO SEE IF THERE IS ANYTHING OBSTRUCTING THE BRUSH BAR OR IF THE BELT IS WORN OR SNAPPED. IF ALL SEEMS WELL PUT THE SOLEPLATE BACK ON AND ENSURE CLUTCH IS ENGAGED TO AUTO AND TRY IT AGAIN. IF NO JOY THEN PLEASE COME BACK TO ME.
REGARDS
DAZ
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