20 Most Recent Dyson DC28 Animal Bagless Upright Vacuum Questions & Answers


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC28... | Answered on Jan 28, 2017


Take it to a qualified Dyson repair technician.

Dyson DC28... | Answered on Jan 03, 2017


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc28

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC28... | Answered on Nov 30, 2016


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC28's brush bar. I've attached our video which shows the correct way to remove any obstructions and reset the machine, in case this is useful to you.

The brush bar isn't designed to be removable, and attempting to remove it may void any guarantee on your machine. If you would like some further help it may be best if you contact us directly - our experts will be happy to confirm if we're able to repair your machine under the terms of our 5-year guarantee. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,


Jack
Dyson Online Customer Support
http://www.dyson.com

Dyson DC28... | Answered on Nov 21, 2016


Hello, this is Ava with Think Crucial.

I hope this manual for your Dyson model will help you figure out where the fuse is located in your vacuum.

http://homeappliance.manualsonline.com/manuals/mfg/dyson/dc28.html?p=1

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc28

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC28... | Answered on Nov 09, 2016


This vacuum is not made for the new soft carpets

only special vacuums are recommended by the rug Manf, Emer Vacuums USA

Here is a link for these vacuums

Dyson DC28... | Answered on Oct 25, 2016


Hi Gayle,

I'm sorry to hear you're having difficulties with your DC28. From what you've described, it sounds as if you may have the brushbar set at a level too low for the type of carpeting you're cleaning. If you select a higher carpet setting from the selector pad, you should find this resolves the issue.

However, if you've tried this and are still concerned, please call us free on 1-866-693-9766 - or if you email your details to askdysonUS@dyson.com, someone will be in touch as soon as possible to help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Dyson DC28... | Answered on Oct 01, 2016


The manual is here, amongst other places:
Dyson DC28 Animal User Guide Around Page 4, as labeled in the manual, it shows the operator stepping a foot onto the lower unit and pulling the handle back. It's a common instruction for every Dyson upright I've looked at a manual for. Pull a little harder and it should tilt. Try moving it through the full range of motion a few times, and also make sure the lower click connector for the accessory hose if firmly seated at the bottom rear of the unit.

Good Luck!

Dyson DC28... | Answered on Jul 31, 2016


Your DC28 is not an easy machine to diagnose why the brush roll will not turn. If cleaning the hair and dust from brush roll doesn't solve it the first thing to do is replace the PCB. If that doesn't solve it then you need to install a new power nozzle assembly.
These repairs should be done by a qualified technician.

Dyson DC28... | Answered on Jun 03, 2016


I need help repairing my Dyson. I cannot push the buttons down to select Short pile/Medium pile or bare floor. The buttons will not push down at all. It will not allow me to select anything. I have very short pile carpet so it does not pick up that well.

Dyson DC28... | Answered on Apr 03, 2016


Hi Jim, it's Jack at Dyson.

DC28's on/switch and height selector pad are designed to flash in different combinations to alert you to any issues with the machine. If the on/off button is flashing red and no other lights are displayed, this suggests something is jamming the brush bar:

keeps-shutting-off-start-button-flashes-kfbnp2bw3njuiocelunhji5a-2-0.jpg To resolve this, please clear any obstructions from the cleaner head, and remove any threads or hair from around the brush bar. Our video guide shows you how:


If you need further advice after giving this a try, just get in touch with the Dyson Customer Helpline by calling If you'd like any further guidance after you've given this a try, you can reach our experts directly by calling the Dyson Helpline on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

If a repair or a replacement part is needed, we'll be able to provide further information about this, and to confirm whether or not this is likely to be covered under your free 5-year Dyson parts and labour warranty.

Dyson DC28... | Answered on Mar 01, 2016


The Dyson manuals for pretty much all of the uprights don't show any particular 'click' to full upright: they just tell you to put a foot on the bottom part of the unit and pull backward to put it into vacuum mode. There is some sort of sensor or mechanical engagement in there, since putting the system to full-upright is how you switch it from floor mode to attachment mode (coming of of the handle).

A couple of things to try - follow your manual (PDF Can be seen here Dyson DC28 Animal User Guide ) to try removing and then re-seating the hose assembly into the base of the unit (the bottom connector). I've seen other guidance to that being necessary to have the floor-to-hose switch-over work properly, which might, in turn, be the root of your problem. Likewise, with the unit turned on, see if it will switch to attachment mode (air being sucked through the top of the handle) if you push the back as far forward as you can. If it won't switch, that also points to seating of the tubing assembly not being right.

Good Luck :-)

Dyson DC28... | Answered on Nov 03, 2015


Hi there I'm sorry to learn your DC28 has had a problem. More information would be required to try and accurately diagnose the problem but if the power has simply cut out, I would first check the fuse in the plug.

If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

All the best,

Allan

Dyson DC28... | Answered on Sep 14, 2015

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