20 Most Recent Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum Questions & Answers


not its the charger thats faulty

Dyson DC16 Root... | Answered on Aug 24, 2017


If it is within the warranty period get Dyson to replace it. If not, live with it until it fails completely, then buy a Hoover. Your computer board is starting to fail. That's not repairable.

Dyson DC16 Root... | Answered on Aug 08, 2017


yeap..... i just found a fix for this ,, its mad how easy it is to fix as well...and it works 100%,,,
now dyson implemented a filter magnetic switch if u take your filter off you will see a small magnet in the corner,, u will notice where the magnet is behind it is rased platic,, now,,that the problem on the main board the transistor that picks up magentic signal from the filter is dud,!
dont ask me why it happens,, its a pain i know.,.
now take off collection pot for dust now take battery off.

now where the serial number is theres 2 hex screws that need taking out..

now u will see a small pcb board.. remove with one tiny security screw holding it in,, once removed pull both red plug off thats the digital motor plug.. and white plug which is vcc..to battery,, once u have done this pull the board down and back gently. as there is a long bit of board that goes up the back of the dyson plastic be very carefull pull this out.. now the long and thin pcb board that is hidden is what we need there is a tiny transistor,,, we need to remove this carefully..once removed,, we solder a thin wire from 2 point A+C need to be soldered together with a thin piece of wire, it will not harm the motor.. as long as u keep it clean,,

these points corolate to the transistor,,

A

B C

SOLDER AND A+C WITH A FINE PIECE OF WIRE NOW,, AND WALLAH... fixed put it all back together again,,, charge the battery,, and your away,,, working again,, if not u have other faults.. but 99% fix this with flashing red led,,,!!

Dyson DC16 Root... | Answered on Jul 26, 2017


Hello, this is Ava with Think Crucial.

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. If your machine turns off on its own, unplug it and leave it for at least an hour to cool down. Remember to check the filter and look for blockages before re-starting.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC16 Root... | Answered on Jul 23, 2017


I had a similar problem when I bought an after market 2Ah battery. Would stay solid red for a few seconds then flash red. I believe my problem was that the battery had gone into "sleep mode" I.e. it was discharged to the point that it "sleeps" in order to protect itself. So......I simply attached a domestic DC multi adapter to the terminals on the battery that are marked + and - (the 2 outside terminals on a DC16 Dyson battery). Switched on the DC adapter for around 10mins and this was enough to "wake" the battery. It now charges as normal attached to the DC16 in the Dyson charge mount.

For a pretty in depth article on lithium battery sleep have a look at this:
http://batteryuniversity.com/learn/article/low_voltage_cut_off

Dyson DC16 Root... | Answered on Sep 03, 2016


Sounds like the switch is bad. If it's not still under warranty I'd look up a replacement part.
http://www.dyson.com/parts.aspx

Dyson DC16 Root... | Answered on Jan 04, 2016


The Dyson manual is here ( Dyson DC16 User Manual Page 2 ). If you're wanting to go further than just undoing areas to clear clogs, or, say, to do a super deep clean-out, then you may need to look around for specifics. There are videos out there on some deep inner checks, but I didn't have any luck on tear down guides.

Good Luck

Dyson DC16 Root... | Answered on Nov 04, 2015


You can see the manual for the DC16 here: (
https://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc16_uk_manual_cb_120710%20pdf.pdf )

Following the troubleshooting manual on page 6, fully charging the battery takes about 3 hours, for a run time of 6 minutes, so I'm not sure where 10 minutes comes from. The battery ships partially charged and was supposed to have been charged 3+ hours before a first use to get a full cleaning span.

It's also noted that you can get red lights if the temperature is out of an optimal range, and if the filter is not seated properly, so these would be things to check as well.
On the general checking list - look at the contacts for the battery and for the charger, make sure nothing is bent or corroded. Corrosion can be generally treated with use of some fine sandpaper or steel wool - be sure to blow the area clear of any steel wool fibers if you go that route. A better electrical contact sometimes will allow charging to get above a threshold voltage that will let the 'I'm charged' light turn green.

Good Luck! :-)

Dyson DC16 Root... | Answered on Nov 03, 2015


Hi David, it's Jack at Dyson.

We'd advise against dismantling DC58 any further than is shown in the User guide. This could cause damage to your machine not covered under guarantee - meaning any replacement parts needed could be chargeable. However, you can wash the lifetime pre-filter following the steps shown in the video below:

We recommend washing the filter at least once a month, using cold water without detergent. Make sure the filter is totally dry before replacing it, which could take at least 24 hours.

To clean any fluff or debris from the mesh shroud, press the red bin base release catch once to open the bin base. Then with the base still open, press the same red catch firmly a second time:

dismantle-dyson-dc58-clean-all-filter-m43difmpidfjgfho0k5c5fgh-2-0.jpg

You can use a dry cloth or a soft brush to remove any debris from the mesh shroud.

It's normal for harmless static to cause fine dust particles to cling to parts of the bin, cyclone pack and behind the mesh shroud. This dust will not affect performance as the airflow doesn't need to pass through this. You should find tapping the cyclone pack gently when emptying the machine will help dislodge any clinging particles.

I hope this helps, but for further advice you can call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC16 Root... | Answered on May 25, 2015


Dear Michael_Stad,

I am going to sound like a broken record but here is my same answer to another person with the same problem.

I have I had the same problem with my Dyson DC16, where it only runs for a few seconds at a time with each trigger pull. My husband called Dyson (Canada) and without hassle they shipped us a replacement part which I just received this morning. The replacement part sent to us is: DC16 Main Body with Rating Plate. It is also under warranty for 1 year. The great customer service makes up for the flaw in the machine. Also, Dyson is aware of the problem. Hope this helps.

Dyson DC16 Root... | Answered on Apr 26, 2015


Make sure the charger is operating. Then if it is, look at a failed battery.

Dyson DC16 Root... | Answered on Apr 03, 2015


Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to replace the battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

Dyson DC16 Root... | Answered on Jan 22, 2015


the problem belive it or not is a simple fix...if u are electronic minded,,

you need to remove the collection pot / and the battery ..

now where the serial number is are 2 screws bellow remove them..

open it up behind is a pcb board,, now.. there is a security screw on the pcb ,, take that out also take both digital motor cable out pull up ,,,the red one that is..
then there is a white plug pull that off as well..

now take the pcb board out carefully as there is a long board that goes directly up into a hole in the top ..as u pull it down u will see,, now this is the bit we want right at the very top of that board is a surface mount transistor,, 3 legs,,

now we need to totaly remove this,,, i used solder braid,, to remove,, now throw it away this is the problem..
now where the transistor was is like this a,b,c

A

B C


now 'A' being right at the top of long board looking at the board and 'B' being to left and 'C' being to the right with long board facing up....

NOW SOLDER 'A' & 'C' TOGETHER WITH A FINE PIECE OF WIRE,,
this is a simple trick comfuses the epprom into thinking the filter is on,,
as there is a little magent in the filter area big blue one that protects the motor,,,, now then , u must always clean the filter,,, dont forget,, as this little transistor goes faulty for some unknown reason,, must be a cheap magnetic nand gate switching transistors... this will get it working spot on i know as i have fixed loads..... found this out a few days ago after buyng 2 off ebay,, and took me allday to find the fault after replacing parts eventually i found this little guy was causing all the trouble..this will fix all these faults bellow,

1.) WORKS FOR 10 SECONDS THEN GOES OFF,,(also make shure your charger is giving out 28volts with a avo meter) and battery is charged for around 3 hrs fully ...

2.)FLASHING RED L.E.D (100% FIX) as this is filter cannot be detected..
reason it will work for a while is faulty transistor ,,,reads then 10 seconds later wont,,,epprom goes into fault mode take a while for it to reset,

I HOPE THIS HELPS SOME PEOPLE AND SAVES THEM 60£ FOR THE COMPLETE SHELL AT DYSON.. A 20MINUTE JOB WILL SAVE U A FORTUNE.. AND IF U HAVE THESE LYING AROUND U CAN NOW GET THEM BACK UP AND RUNNING WITH THIS SIMPLE FIX..

best reguards lee,,

Dyson DC16 Root... | Answered on Jan 17, 2015


I didn't understand what you need exactly, but anyway, you can find both of them on amazon (the entire vacum, or just a battery 1500Mah). take a look on following links:
1. entire vacum: Dyson DC16 Root 6 Handheld Vacuum Cleaner
2. just battery: Pwr 1500mAh Extended Capacity Battery for Dyson Dc16 Root 6 Vacuum Cleaner...
need-dyson-hand-thwo3sxipgmgtjfqzhk52bks-2-0.jpg

Dyson DC16 Root... | Answered on Nov 29, 2014


Hi Phil, My charger went bang and doesn't work anymore so my answer is after you have charged your battery remove it and switch your charger of and never charge a full battery. Has to be said also I would never buy another dyson product again, total rubbish.

Dyson DC16 Root... | Answered on Oct 29, 2014


Hi Alan, it's Jack at Dyson.

If you own a Dyson DC16 handheld vacuum, the battery removes at the push of a button. Press the catch and pull the battery away from the machine horizontally. If you're fitting a replacement battery, this will attach to the machine in the same way.

If you own a different model of Dyson handheld vacuum, please reply to confirm which model you have so we can provide further advice.

Alternatively, if you'd prefer you're welcome to call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC16 Root... | Answered on Sep 25, 2014

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