Dyson Vacuums - Recent Questions, Troubleshooting & Support



Hi

Thanks for making contact and I'm sorry you're having difficulty.

I would suggest that this is a blockage of some kind as the pulsating is caused by a lack of airflow (the motor is protecting itself by pulsating and then ultimately cutting out).

I would recommend looking at the following video which will take you through a methodical way of checking this. The model in the video is a DC59 but applies to most cordless models:
https://www.youtube.com/watch?v=fdnu4yk-5vI

Furthermore, I would check the bin inlet to make sure that the one-way door/flap is not jammed as this also can cause the problem.

If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

Best wishes

Allan




Dyson DC59... | Answered 2 days ago


Hi there, it's Jack at Dyson.

I'm confident I know what the issue is here - it sounds like you may have accidentally discarded the bin inner when emptying your machine. Without this in place, dust and debris will pass through the system and onto the pre-filter, rather than being separated from the airflow and captured in the clear bin.

The bin inner is the coloured cylindrical plastic section with a black rubber seal, which usually sits inside the clear bin as shown here:

filter-keeps-clogging-up-ie-gets-picked-v44rt5buvdl41mnfadiqwxd2-4-0.jpg
If you've recently emptied your DC05 it's worth checking to make sure the bin inner hasn't fallen out. If you can retrieve it, it should simply push firmly back into place inside the clear bin.

It's also a good idea to wash both parts of your machine's washable pre-filter, as it may still contain dust even if it looks clean on the outside. Use cold water without detergent, and allow at least 12 hours for both parts of the filter to dry completely before replacing it in the machine:


I hope this helps. If you need any further guidance you're welcome to give the Dyson UK Helpline a call on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

Dyson DC05... | Answered 3 days ago


Time for a replacement.

Dyson Vacuums | Answered 3 days ago


It may help to replace the filters. The cyclone chamber probably needs cleaned too.

Dyson Vacuums | Answered on Aug 11, 2018


US Office

Dyson Inc.

600 W. Chicago Ave
Suite 275
Chicago, IL
60654
Dyson Helpline 1-844-679-1647
The Dyson Helpline is available during the following times (CST):

Sunday: Closed
Monday - Friday: 8am - 8pm
Saturday: 9am - 6pm

Dyson Vacuums | Answered on Aug 07, 2018


I didn't understand what you need exactly, but anyway, you can find both of them on amazon (the entire vacum, or just a battery 1500Mah). take a look on following links:
1. entire vacum: Dyson DC16 Root 6 Handheld Vacuum Cleaner
2. just battery: Pwr 1500mAh Extended Capacity Battery for Dyson Dc16 Root 6 Vacuum Cleaner...
need-dyson-hand-thwo3sxipgmgtjfqzhk52bks-2-0.jpg

Dyson DC16 Root... | Answered on Aug 07, 2018


The listings on 3rd party batteries like at NewEgg (
HQRP Battery for Dyson DC31 DC34 DC35 DC44 DC45 DC56 Series plus HQRP... ), Ebay (
NEW DYSON DC44 DC45 VACUUM Battery Type 2000Mah CORDLESS DC34 DC35 4402B ), and others lump the battery for the DC44 and DC45 together, so you're probably fine.

You may want to take the battery to a Batteries Plus or such - sometimes a battery will show voltage just fine, but choke once there's a load on it. They have the gear to tell (same as with car batteries)

Good Luck

Dyson Vacuums | Answered on Aug 07, 2018


Replacing the brushroll and belt usually takes care of it unless the motor is bad. Remove the belt tensioner. Only a few models had it and Dyson determined it isn't needed.

Dyson DC17... | Answered on Aug 06, 2018


No it does not have a reset button it's most likely the switch as gone bad h

Dyson Vacuums | Answered on Aug 05, 2018


No it does not have a reset button it's most likely the switch as gone bad

Dyson Vacuums | Answered on Aug 05, 2018

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