20 Most Recent Dyson Ball DC24 Bagless Upright Vacuum Questions & Answers


Take it to your local vac shop, they can assist you.

Dyson Ball DC24... | Answered on Jun 12, 2017


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson Ball DC24... | Answered on Apr 30, 2017


Hello, this is Ava with Think Crucial.

You may purchase your Dyson Power Cord from us using the link provided below.

Dyson DC07 DC14 DC17 DC18 DC25 Replacement Power Cord Part 905449 02

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson Ball DC24... | Answered on Apr 30, 2017


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson Ball DC24... | Answered on Mar 05, 2017


Hello, this is Ava with Think Crucial.

If the dust cup is too full, there is no space for the dirt to go when you are vacuuming. To fix this, remove the dust cup and empty the it. If your vacuum is still not picking up dirt after emptying the dust cup, there may be something blocking the airway. There are two places where you can check for a blockage: the dust cup air duct and the intake opening behind the brush roll. To check for a blockage in the dust cup air duct stand the vacuum upright and remove the dust cup. Now you can disconnect the super stretch hose and check for clogs in the air duct behind the dust cup. If that is not the case, to check for a clog near the roller brush lay the vacuum down. Next check the opening behind the brush roll for clogs. If there is debris, clean the opening with scissors, carefully cutting away any debris.
Uncleaned filters may also the reason why your vacuum has lost suction. To clean the foam and felt filters, remove the dust cup and pull out the two filters that are on the top of the motor base. Rinse the filters with lukewarm water until the water is running clear. Let the filters dry fully before putting them back into the vacuum. If your vacuum is still not picking up dirt, you may need to replace it.
Unfortunately, if none of the other solutions worked, your motor is going bad. Most of the time a new motor costs as much as the vacuum itself and it is not easy to replace the motor. It may be time for a new vacuum.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson Ball DC24... | Answered on Mar 05, 2017


The belt and clutch are probably worn or broken. Instead of a normal brush roller belt like most vacuums have, Dyson designed these with a plastic clutch between the motor and brush roller, so you can turn the brush off for hard surfaces. The belt from the motor to the clutch is replaceable, but it is the belt least likely to wear out or break. The belt to the brush roller, which is the one that takes all the beating and encounters all the dirt and grit is plastic welded into the clutch and cannot be replaced. You have to replace the entire clutch when that belt goes. On a normal vacuum, this is a $3.00 to $5.00 repair. On a Dyson, the part is around $25.00 retail, and you have to tear half the vacuum apart to get to it. You don't need much in the way of tools to repair it, as most of the vacuum simply snaps together, although you have to take care that you don't break the plastic parts getting them apart. You do need a torx screwdriver to remove the clutch housing. I've done two of these in the last week, both with the same issue.

Dyson Ball DC24... | Answered on Jan 07, 2017


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc24

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson Ball DC24... | Answered on Dec 18, 2016


Hello, this is Ava with Think Crucial.

You may check the Dyson DC24 manual by clicking the link below:

Dyson DC24 User Manual

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc24

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson Ball DC24... | Answered on Dec 14, 2016


If you are meaning the DC24, like your post seems to be tied to, the manual can be found here:
https://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/DC24_Manual.pdf and the pictures for removing the canister and triggering the lower empty-hatch are on page 3 under 'Clear Bin Emptying'.

Good Luck!

Dyson Ball DC24... | Answered on Oct 31, 2016


It may need to be cleaned. Hair can get caught in the brush and can make it hard for the brush to turn. Try cleaning it out. If that doesn't work you can always contact dyson's support to see if they can replace you brush head. Here is the website to get support from dyson. http://www.dyson.com/support.aspx

Dyson Ball DC24... | Answered on Aug 06, 2016


It may need a new belt, a new power nozzle motor or the whole nozzle housing needs replaced. It also could be the power nozzle is not getting power from the vacuum which could be a short or bad switch. There are many areas that one or more could be causing the problem. First determine if the problem is in the power nozzle itself or the vacuum then eliminate the possible causes one at a time until you determine the cause. It's much more difficult to find the cause if there is more than one issue causing the problem.

Dyson Ball DC24... | Answered on Apr 12, 2016


It could be the motor of the powerhead, it could be the power head isn't getting power from the vacuum. You will need to troubleshoot all these areas to determine what the problem is.

Dyson Ball DC24... | Answered on Apr 12, 2016


it's normal for the brushes to spark small blue sparks,if it starts sparking big orange spark then you have problems, don't worry everything is ok,

Dyson Ball DC24... | Answered on Mar 12, 2016

Not finding what you are looking for?
Dyson Ball DC24 Bagless Upright Vacuum Logo

860 questions posted

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18385 Answers

Dyson Solutions...
Dyson Solutions...

Level 2 Expert

102 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

Dyson Vacuums

  • Dyson Vacuums

Most Popular Question

button brush off doesnt pop back up

  • Vacuums
Loading...