20 Most Recent Dyson DC59 Animal Bagless Cordless Stick Vacuum Questions & Answers



Hi

Thanks for making contact and I'm sorry you're having difficulty.

I would suggest that this is a blockage of some kind as the pulsating is caused by a lack of airflow (the motor is protecting itself by pulsating and then ultimately cutting out).

I would recommend looking at the following video which will take you through a methodical way of checking this. The model in the video is a DC59 but applies to most cordless models:
https://www.youtube.com/watch?v=fdnu4yk-5vI

Furthermore, I would check the bin inlet to make sure that the one-way door/flap is not jammed as this also can cause the problem.

If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

Best wishes

Allan




Dyson DC59... | Answered on May 17, 2017


Hi there, it's Jack at Dyson.

As you'll probably be aware, DC59 has one washable filter, engineered to last the lifetime of the vacuum. We recommend washing this at least once a month using cold water without detergent, as shown in the video below:

Always allow the filter to dry completely before replacing it - this may take at least 24 hours. Replacing the filter when damp could cause damage to the machine not covered under guarantee, and could also contribute to any odour coming from the vacuum. It may help to place the filter somewhere warm to dry, such as by a radiator, in an airing cupboard or on a sunny window sill.

Please note, the cyclone pack and clear bin should never be washed or submerged in water as this could cause permanent damage to the vacuum. However, it is possible to separate the clear bin from the cyclone pack as shown below. You can then use a soft brush to remove any fluff or debris from the mesh shroud, and you can wipe the inside of the clear bin with a damp cloth to remove any clinging dust particles. Make sure the bin is completely dry before reassembling.

161cd10e-29a4-4d03-9923-be2e9e215818.jpg

I hope this helps, but if you'd like any further advice on cleaning or maintaining your DC59, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC59... | Answered on Apr 02, 2017


Check out YouTube as there are several videos showing the process.

Dyson DC59... | Answered on Dec 09, 2016


2nd battery does not seem to be a viable option, reduce the suction power if u require less and it should work for 25 minutes approximately. (hope u know it automatically stops when dust the cup is full)

Dyson DC59... | Answered on Jun 03, 2016


Push the reset and follow the manual info
the manual link is attached below

http://www.manual-hub.com/manuals/dyson-dc59-01-pdf-manual.html

Dyson DC59... | Answered on Apr 05, 2016


Here's the link for the manual

http://www.manual-hub.com/manuals/dyson-dc59-01-pdf-manual.html

Dyson DC59... | Answered on Apr 05, 2016


Here's the manual link

http://www.manual-hub.com/manuals/dyson-dc59-01-pdf-manual.html

Dyson DC59... | Answered on Apr 05, 2016


Here's the link to the manual

http://www.manual-hub.com/manuals/dyson-dc59-01-pdf-manual.html

Dyson DC59... | Answered on Apr 05, 2016


Belt misalignment sounds like the problem

Dyson DC59... | Answered on Apr 05, 2016


battery has died and you need a new one .

Dyson DC59... | Answered on Mar 27, 2016


Most likely a battery that can't recharge

Dyson DC59... | Answered on Mar 20, 2016


Hi Alvina, it's Jack at Dyson.

DC59 will display a blue indicator light at the base of the hand grip while the machine is taking in power. The light will go out when the machine is fully charged. DC59 will take 3.5 hours to charge fully when the charge is completely depleted, but it will take less time than this if there is still some charge remaining on the battery after use.

Please note, the machine's intelligent control software is designed to ensure the battery only takes in enough power to recharge, and to keep itself topped up. It's safe to leave the machine connected to the charger at all times when not in use - the machine is designed to be stored in this way, so it's always ready to go when you need it.

From the information you've provided, I'm not clear on whether or not you're finding your DC59 works as normal once the blue charging light goes out, or whether it's not working at all. To make sure everything is correct, please get in touch with our experts directly. We'll be happy to talk you through some simple diagnostic checks when you have your machine easily to hand.

You can reach the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

We'll look forward to speaking with you.

Dyson DC59... | Answered on Mar 01, 2016


Hi, it's Allan at Dyson.

I would suggest getting in touch with Dyson directly to run through some checks while you have your machine with you.

The Dyson Helpline is available on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

Best wishes,

Allan

Dyson DC59... | Answered on Feb 01, 2016


sound like you may have had dirt,dust etc get past filter and will have to disassemble more of the machine to clean motor and fan

Dyson DC59... | Answered on Feb 01, 2016

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