Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum Logo
Posted on Apr 02, 2009

Motorized brush bar not turning on Dyson Vacuum

Started as an intermitted motor issue not turning the brush bar on the bottom of the dyson ball when I pushed it forward and as I returned it to almost upright the brush would turn. Now when I start the vacuum I can not get the brush to turn at all. Great suction still from the handle and accessories but to vacuum carpet it does nothing.

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  • Anonymous Apr 22, 2009

    I too have the same problem. Have taken it apart, there isn't a belt fitted. Have spoken to dyson £65 to come and fix it.

  • Anonymous May 08, 2009

    I haven't looked at mine yet, I just noticed this problem for the first time today. I think it has to do with the wires or contacts that feed the brush bar motor. since they are past the funky swivel they seem to be creating an "open" at a certain angle. If I hold mine as close to vertical as possible while in use the brush bar always works. It's when the angle is less than say 75 degrees it cuts out. I will open mine up shortly!

  • Anonymous May 09, 2009

    Was experiencing the same issue after only two uses. Initially, the brush wouldn't turn at all...no matter what angle it was at. And then sometimes it would turn when it wasn't vertical. Really no rhyme or reason as to when it will spin and when it wont. Just luck out sometimes and then sometimes I don't. Yay for paying $400 for a vacuum that works great half the time.

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  • Posted on Oct 04, 2009
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Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.

  • Anonymous May 03, 2015

    Thanks for this post! My Dyson had the same problem, and is now back to operational, thanks to your info. I soldered in a 3" wire to extend the length of the broken wire.

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  • Posted on May 17, 2009
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There are other ways the brush bar could stop working, So this will not fix everyones problems but as I posted before I had a feeling there was an open in the brush bar circuit. And since there is a pivot point I was almost positive that was my problem.

Today I opened up, two caps on the left side and found a broken wire, I really don't know how it worked at all, since it wasn't just partially broken it was completely broken.

[IMG]http://i471.photobucket.com/albums/rr74/NinjaRider08/Dyson_DC15.jpg[/IMG]
<a rel='nofollow' href="http://s471.photobucket.com/albums/rr74/NinjaRider08/?action=view&current=Dyson_DC15.jpg" target="_blank"><img src="http://i471.photobucket.com/albums/rr74/NinjaRider08/Dyson_DC15.jpg" border="0" alt="Photobucket"></a>
http://i471.photobucket.com/albums/rr74/NinjaRider08/Dyson_DC15.jpg

All in all it took about 15 minutes, for me but I'm an electronic engineer, now it works good as new

  • simon_l_peel Dec 12, 2010

    We were about to call a Dyson engineer for £80 when I read this post. I opened up my Dyson DC15 and sure enough there was a wire about to snap that had been causing the issue - thanks for saving me a lot of time and money! Simon

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  • Posted on Oct 27, 2012
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With our DC25 Animal machine, the brush quit turning after it got jammed while trying to vacuum something it didn't like. After waiting the required 60 minutes, as the solution in the book, the brush still did not start. I checked for blockages and cleaned both filters, emptied the canister, and it still would not turn the brushes. Everything else worked. I finally called the customer service line and she had me turn the machine on, lower the machine in the position to vacuum and then press the secret GREY button on the handle for five seconds and the brush motor will reset. I followed her instructions and sure enough the brushes started to turn. McGyver I am not, nor am I James Bond, so whoever printed this instruction manual needs to find another job. Before taking the machine apart to check the wires others are writing about here, try pressing the super secret problem solving grey button on your machine, next to on/off button, and your brushes may start turning again.

  • Anonymous Dec 13, 2012

    What model Dyson do you have? I have the DC 15 ball all floors. I don't see a grey reset button on mine. I have the same problem with my brushes being intermittent.

  • Patty Cake
    Patty Cake May 02, 2014

    did not work for me, after cleaning and taking apart, then trying this fix over and over it still will not reset.

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  • Posted on Apr 26, 2010
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I had exactly the same problem, took the lower handle cover off and found the orange wire had snapped inside. I ordered a new pair of wires from a local Dyson specialist for £4.25. The part is called Loom BB Over Current , part number 907280-03 

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  • Posted on Nov 23, 2009
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The issue with the plastic "female" ends of the bar appearing too large is due to the brush getting stopped by something (usually long carpet fibers or string you may accidentally run over). While most vacuums have a belt driven brush bar, which would allow the belt to slip when this happens (remember that burning rubber smell on your old vaccuum?) the Dyson uses a gear.
This allows the "male" metal ends to continue to turn when the bar is stopped, which will quickly **** out the "female" ends, since they are plastic.
If they were metal as well, the motor would burn up. In this case, the only solution is to replace the bar. Perhaps in newer models, Dyson will include a clutch that will allow the motor to slip when the bar gets stuck.

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  • Posted on Aug 08, 2011
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This can happen if two tiny wires that are connected to the circuit board and lead to the beater bar are broken. These wires brake where they go through a black rubber grommet. You need a torx screwdriver tx 15 to remove two plastic covers to access these wires . When looking from the front of the vacuum, the circuit board is located under the gray covers located on the right side of the vacuum (Photo 1). There is one big cover with a black rubber gasket and other small gray cover is on the rotating ball area.

motorized brush bar not turning on Dyson Vacuum - a88d5796-cdbb-4b92-8634-ac3f735f94b5.jpg

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Thank you everyone for you help. I was able to read your post and comments and fix mine the exact same way. The problem that I noticed is the rubber gromment that they use does not give any play for the wires to slide back and forth. By the naked eye it looks like they are still together but with a small tug the wires seperate. I replaced the small gasket and fixed the wires and the machine works amazing.

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Happened to me, too. From what I can see, the plastic female end of the endcap was worn too large from the metal male end that the brushbar fits into. Mine lasted about 2 years before this problem. I ordered a new brushbar and the problem is gone. Good luck.

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  • Posted on Apr 03, 2009
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Has the belt snapped

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  • Posted on Feb 09, 2019
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  • Posted on Feb 28, 2011
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Was ready to buy new vacuum, your comments were the solution, yellow wire busted. I picked the ruber seal out and used ice pick to expand hole; made it easy to get wire through. I spiced wire and used electrical tape. I applied a little water on plug as lubricant.

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  • Posted on Jul 07, 2010
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Mr. James Dyson is a genious but should have continued the yellow/orange wire shroud right through the ball mechanism. Solution # 3 was spot on. Thanks Mike.

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  • Posted on Aug 06, 2015
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Had same problem. yellow wire was broken, blue had bare wire showing. added 3 inches of wire, works again. i messed with spinning brush area looking for these 2 wires but they are in by the ball pivot area where you can remove 2 screws to get to them

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Anyone know what size wire? I'm very mechanically inclined but very broke, with bad allergies, and really need to get floors cleaned so any help is appreciated.

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Turbobar brush not working on DC 15

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