20 Most Recent Dyson DC14 Animal Bagless Upright Cyclonic Vacuum Questions & Answers


The rubber belt that turns the brush has probably broken. The old vacuums were built to last whereas the new and "better" vacuums were made to be repaired frequently.

Dyson DC14... | Answered on Nov 23, 2017


Replace the belts in the clutch or replace the entire clutch assembly. Burning rubber smell usually indicates a stretched out belt.
I don't understand what you mean by it's not locking properly. The brush will not spin unless you have the clutch lever in the proper position and then recline the handle into the vacuuming mode.
You may have something restricting the changeover valve from operation properly. Your model is not easy to diagnose problems without being able to inspect and analyze it thoroughly.

Dyson DC14... | Answered on Oct 19, 2017


Often times when people bring a vac in for repairs and say it has no suction at the floor it has good suction but not good agitation. Make sure the belts in the clutch are new (some people are selling used clutches with stretched out belts) and the brush roll is good. If the agitation from the brush roll is not good it will not pick up even light soils like hair and lint.

Dyson DC14... | Answered on Oct 08, 2017


It sounds like the same problem I was having. I had loss of suction through he hose then all of the air was coming out through the vent/valve on top of canister. If you are looking at your dyson from the back, look at the bottom. You will see a purple plastic tab on the bottom left. That allows you to remove the plastic u-shaped hose that goes from the hose to the bottom of the dyson. I just removed that and found it was completley blocked. I removed it and the dyson has no loss of suction orair through top valve/vent. I hope this helps. I never post but i'm just excited that I got my dyson working perfectly again.

Dyson DC14... | Answered on Sep 19, 2017


What I found was that it is the roller brush. If you are willing to get a little dirty and do it yourself, there is the roller brush that most likely needs to be cleaned. After a little tinkering of my own, the roller brush can be slipped out or just shift it out of place to clean it. There are two ends to the roller brush and the brush itself. Of you twist the two ends until the come apart you would probably find a lot of hair and other long strand items wrapped around the rod that goes through the brush. Once you clean that out it should work like new. If that does not work then it is probably the clutch which is what the belt around the roller brush is connected to. Hope this helps, it is a simple solution.

Dyson DC14... | Answered on Sep 17, 2017


Check to make sure the wands and tubes are all put back on properly.

Dyson DC14... | Answered on Sep 08, 2017


You may need a new brush roll and clutch

Dyson DC14... | Answered on Sep 07, 2017


your clutch has failed 29 for new clutch, your local vac shop will charge 49 all in for service and wash and new clutch

Dyson DC14... | Answered on Aug 24, 2017


I know this sounds silly, but it works. Turn it over and wipe all the black residue off the bottom of it (off the plastic on the bottom that rubs on the carpet as you push and pull it). I thought my husband was out of his mind when he told me that was the solution, but it really works.

Dyson DC14... | Answered on Aug 19, 2017


most any vacuum repair shop will be able to remove the obstruction causing the problem

Dyson DC14... | Answered on Jul 29, 2017


Hello, this is Ava with Think Crucial.

To fix any you vacuum problem, a proper maintenance will do the trick. Most of the time cleaning the filters, checking for blockages and clearing the passageways, and cleaning the brush roll assembly will resolve this. And if after doing maintenance it is still the same, that replacing the parts will most of the time make your vacuum work like brand new.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC14... | Answered on Jul 23, 2017


It probably needs to be cleaned but, no that is not your problem. You have a clog somewhere most likely. You should take it to your local vac shop to have it serviced and cleaned

Dyson DC14... | Answered on Jun 12, 2017


Hello, this is Ava with Think Crucial.

To fix any noise issues that your Dyson vacuum gives, a proper maintenance will do the trick. Most of the time cleaning the filters, checking for blockages and clearing the passageways will eliminate the noise.

You can purchase a wide variety of high-quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC14... | Answered on May 06, 2017


Hello, this is Ava with Think Crucial.

To fix any noise issues that your Dyson vacuum gives, a proper maintenance will do the trick. Most of the time, cleaning the filters, checking for blockages and clearing the passageways will eliminate the noise.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC14... | Answered on Apr 30, 2017


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller is not working properly. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC14... | Answered on Mar 12, 2017


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC14... | Answered on Mar 05, 2017


Hello, this is Ava with Think Crucial.

If your vacuum doesn't turn on, make sure that plug is fully inserted into a fully functional electronic outlet. If it still not turning on after verifying this, it could be that the power switch is malfuntioning. You may need to replace the power switch by opening up the handle of your vacuum. I suggest to refer to your manual on how to replace the power cord or contact Dyson for troubleshooting steps. 1-844-679-1647

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC14... | Answered on Mar 05, 2017


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.


You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC14... | Answered on Mar 05, 2017

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