Question about Dyson DC44 Animal Cordless Vacuum

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My Dyson DC35 handheld won't charge. The light on the charger won't even turn on and it is only 7 months old.

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Don Patterson

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DC35 has been around for a long time and hasn’t been sold for years. If the charger light isn’t coming on then there is a fault with the charger cable. If you contact Dyson they will ship you a replacement free of charge under your 2 year warranty.

Posted on Feb 09, 2019

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Nandita Mathur

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Hi my Dyson v6 is not charging it shows a blue light when we put it on the charger but in a few minutes the light goes off please help

Posted on Mar 01, 2017

  • Ian Griffiths
    Ian Griffiths Aug 23, 2017

    charger has shorted out, contact dyson for a free replacement, under the 2 year warrenty

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askdyson

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Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: DC35 won't charge

    Hi there,

    I'm sorry to hear you're having difficulties with your DC35. In order to determine whether the machine, battery or charger is at fault, we'll need to run through some troubleshooting over the phone with you. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    We'll look forward to helping resolve the issue for you.

    Best wishes,

    Jack
    Dyson Online Customer Support

    Posted on Jan 09, 2012

    askdyson

    AskDyson

    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: Handheld Dyson DC16 red charging

      Hi there,

      Sorry to hear you're having difficulties with your DC16. It's probably best if you get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you, and provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We look forward to hearing from you.

      Kind regards,

      Jack
      Dyson Customer Service

      Posted on Aug 02, 2011

      Anonymous

      • 5 Answers

      SOURCE: dyson 18 losing suction

      Check the HEPA filter if it has one. This bit of foam gets clogged over time and significantly reduces the suction especially if you've been vacuuming a lot of very dusty areas i.e. dust from building work etc. Just wash the filter with lots of water and leave to dry before reinserting.

      Posted on Aug 12, 2009

      Anonymous

      • 1 Answer

      SOURCE: Not holding charge

      Ok, folks.. I just posted my own problem with the battery not holding it's charge..but, we fixed it ourselves.. take the motor loose from the canister , remove the filter and in the back are two contacts.they are two screws at the bottom one on each side... get out your pencil with a GOOD eraser and clean those contacts!..clean around them both and the contact (silver spot at the bottom) and you're good to go!!

      Posted on Oct 23, 2009

      lex brooks

      • 14 Answers

      SOURCE: my dyson handheld charges fully,

      Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
      We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to replace the battery.
      Shorting the battery like an Aircraft battery then re-charging won't fix it.

      Posted on Nov 11, 2011

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      1 Answer

      I just bought a dyson 35... And put the machine on charge. Now that I want to use it, it is not working. It is either the charger or the vacuum itself. Very disappointed.


      Hi Zara, it's Jack at Dyson.

      DC35 should charge from depleted within 3.5 hours. When your machine is taking in power, you'll see a green light on the charger assembly. When the machine is fully charged, the green light will shut off. Disconnect the machine from the charger cord before testing it, as your DC35 will never run when the charger cord is attached to the machine.

      We're keen to help you check that both the charger assembly and the battery are working as they should be. If not, a replacement part should be covered under your 2-year Dyson parts and labour guarantee. We'd just need to talk you through some simple diagnostic checks when you have your machine to hand to pinpoint the cause of the issue.

      You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

      We'll look forward to speaking with you, and helping you resolve this issue.

      Mar 23, 2015 | Dyson DC35

      1 Answer

      When I press the trigger the green light comes on but motor does not


      Hi Peter, it's Jack at Dyson.

      From what you're describing, it does sound as if your DC35 needs to be recharged. When the machine is charging, the LED on the charger will illuminate, but the LED on the machine itself will not. When the LED on the charger goes out, the machine is fully charged - this will take 3.5 hours from depleted.

      Please try connecting your DC35 to the charger cord and allowing it at least 3.5 hours to charge until the LED on the charger goes out, then test your machine. If it's still not running at this point, we will need to talk you through some simple diagnostic checks when you have your machine to hand. This will help determine whether there's an issue with the main body, battery or the charger itself.

      You can reach our experts by calling the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

      Feb 09, 2015 | Dyson DC35 Digitial Slim Animal Cordless...

      1 Answer

      How do you know when the battery is charge


      Hi there, it's Jack at Dyson.

      If your machine's charge has been completely depleted, it will take a maximum of 3.5 hours to recharge again completely. When it's fully charged, the light on the charger will go out. You can either plug the charger cord directly into the machine, or store and recharge the machine in its docking station.

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      I hope this helps, but if you'd like any further information you're welcome to contact us directly. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

      Aug 29, 2014 | Dyson DC35 Handheld Vacuum

      1 Answer

      I just bought a Dyson DC35 cordless vacuum cleaner, and the charger does not light up, nor does it seem to be charging the vacuum cleaner


      Hi Jeff, it's Jack at Dyson.

      DC35 should charge completely within 3.5 hours, and when fully charged the light on the charger will go out. If the battery doesn't seem to be taking in any power, we'd appreciate the opportunity to take you through some quick diagnostic checks when you have your machine to hand. If a replacement part is needed, our experts will also be happy to confirm if this is covered under your machine's 2-year warranty.

      You can reach the Dyson customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

      Best wishes,

      Jack
      Dyson Online Customer Support
      www.dyson.com

      Dec 31, 2013 | Dyson DC35 Handheld Vacuum

      1 Answer

      No power charger does not light up


      Hi David,

      Thank you for reaching out. I am sorry to hear you are having difficulty with your DC35. Your charger light should illuminate, even if it is only for a moment, when you initially connect your machine to the charger. In light of the fact that your charger does not illuminate part replacement may be necessary to resolve this issue. We are happy to help with this. Please call our Helpline at your earliest convenience for assistance.

      US - 1-866-693-9766 or UK - 0800 298 0298

      Best wishes,

      Jessica

      Nov 24, 2013 | Dyson DC35 Handheld Vacuum

      1 Answer

      We push the trigger, and the light comes on but no suction/ motor not working


      Hi there,

      I'm sorry to hear you're having difficulties with your DC35. From what you've described, it sounds there may be a fault with one of the components of your machine. If you give our Helpline a call, we should be able to help - you can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call so we can run through some troubleshooting over the phone with you.

      We'll look forward to helping you resolve this issue.

      Best wishes,

      Jack
      Dyson Online Customer Support
      http://www.dyson.com

      Mar 14, 2012 | Dyson DC35 Handheld Vacuum

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