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Anonymous Posted on Sep 08, 2013

My Dyson DC35 handheld won't charge. The light on the charger won't even turn on and it is only 7 months old.

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Don Patterson

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  • Posted on Feb 09, 2019
Don Patterson
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DC35 has been around for a long time and hasn’t been sold for years. If the charger light isn’t coming on then there is a fault with the charger cable. If you contact Dyson they will ship you a replacement free of charge under your 2 year warranty.

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  • Posted on Mar 01, 2017
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Hi my Dyson v6 is not charging it shows a blue light when we put it on the charger but in a few minutes the light goes off please help

  • Ian Griffiths
    Ian Griffiths Aug 23, 2017

    charger has shorted out, contact dyson for a free replacement, under the 2 year warrenty

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5 Related Answers

askdyson

AskDyson

  • 2572 Answers
  • Posted on Jan 09, 2012

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: DC35 won't charge

    Hi there,

    I'm sorry to hear you're having difficulties with your DC35. In order to determine whether the machine, battery or charger is at fault, we'll need to run through some troubleshooting over the phone with you. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    We'll look forward to helping resolve the issue for you.

    Best wishes,

    Jack
    Dyson Online Customer Support

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    askdyson

    AskDyson

    • 2572 Answers
    • Posted on Aug 02, 2011

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: Handheld Dyson DC16 red charging

      Hi there,

      Sorry to hear you're having difficulties with your DC16. It's probably best if you get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you, and provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We look forward to hearing from you.

      Kind regards,

      Jack
      Dyson Customer Service

      Anonymous

      • 5 Answers
      • Posted on Aug 12, 2009

      SOURCE: dyson 18 losing suction

      Check the HEPA filter if it has one. This bit of foam gets clogged over time and significantly reduces the suction especially if you've been vacuuming a lot of very dusty areas i.e. dust from building work etc. Just wash the filter with lots of water and leave to dry before reinserting.

      Anonymous

      • 1 Answer
      • Posted on Oct 23, 2009

      SOURCE: Not holding charge

      Ok, folks.. I just posted my own problem with the battery not holding it's charge..but, we fixed it ourselves.. take the motor loose from the canister , remove the filter and in the back are two contacts.they are two screws at the bottom one on each side... get out your pencil with a GOOD eraser and clean those contacts!..clean around them both and the contact (silver spot at the bottom) and you're good to go!!

      lex brooks

      • 14 Answers
      • Posted on Nov 11, 2011

      SOURCE: my dyson handheld charges fully,

      Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
      We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to replace the battery.
      Shorting the battery like an Aircraft battery then re-charging won't fix it.

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      My Dyson DC35 just stopped .

      Question edited for clarity and typos. Please don't call a Dyson a 'Hoover' (registered name of Hoover Inc), James Dyson will be very upset. :>D

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      https://www.google.com/search?q=Dyson+DC35+battery

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      Hi I have a Dyson handheld vacuum DC35 , when I plug the rechargeable battery in to charge the green light is just flashing and does not seem to hold charge

      This means your battery is flat. When charging the battery if the green light on the charger is on then charge is getting to the battery. If the battery isn't holding a charge then you will need to replace the battery.
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      Won't charge, no green light on plug

      I plugged in the charger into the wall. I get a green light on the charger but the light on the vacumn doesn't turn on?
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      When I press the trigger the green light comes on but motor does not

      Hi Peter, it's Jack at Dyson.

      From what you're describing, it does sound as if your DC35 needs to be recharged. When the machine is charging, the LED on the charger will illuminate, but the LED on the machine itself will not. When the LED on the charger goes out, the machine is fully charged - this will take 3.5 hours from depleted.

      Please try connecting your DC35 to the charger cord and allowing it at least 3.5 hours to charge until the LED on the charger goes out, then test your machine. If it's still not running at this point, we will need to talk you through some simple diagnostic checks when you have your machine to hand. This will help determine whether there's an issue with the main body, battery or the charger itself.

      You can reach our experts by calling the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
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      How do you know when the battery is charge

      Hi there, it's Jack at Dyson.

      If your machine's charge has been completely depleted, it will take a maximum of 3.5 hours to recharge again completely. When it's fully charged, the light on the charger will go out. You can either plug the charger cord directly into the machine, or store and recharge the machine in its docking station.

      a92b9f40-b587-40c4-ad70-10553c1ad75b.jpg

      I hope this helps, but if you'd like any further information you're welcome to contact us directly. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
      1helpful
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      I just bought a Dyson DC35 cordless vacuum cleaner, and the charger does not light up, nor does it seem to be charging the vacuum cleaner

      Hi Jeff, it's Jack at Dyson.

      DC35 should charge completely within 3.5 hours, and when fully charged the light on the charger will go out. If the battery doesn't seem to be taking in any power, we'd appreciate the opportunity to take you through some quick diagnostic checks when you have your machine to hand. If a replacement part is needed, our experts will also be happy to confirm if this is covered under your machine's 2-year warranty.

      You can reach the Dyson customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

      Best wishes,

      Jack
      Dyson Online Customer Support
      www.dyson.com
      0helpful
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      No power charger does not light up

      Hi David,

      Thank you for reaching out. I am sorry to hear you are having difficulty with your DC35. Your charger light should illuminate, even if it is only for a moment, when you initially connect your machine to the charger. In light of the fact that your charger does not illuminate part replacement may be necessary to resolve this issue. We are happy to help with this. Please call our Helpline at your earliest convenience for assistance.

      US - 1-866-693-9766 or UK - 0800 298 0298

      Best wishes,

      Jessica
      2helpful
      1answer

      We push the trigger, and the light comes on but no suction/ motor not working

      Hi there,

      I'm sorry to hear you're having difficulties with your DC35. From what you've described, it sounds there may be a fault with one of the components of your machine. If you give our Helpline a call, we should be able to help - you can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call so we can run through some troubleshooting over the phone with you.

      We'll look forward to helping you resolve this issue.

      Best wishes,

      Jack
      Dyson Online Customer Support
      http://www.dyson.com
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