Frequently Asked Questions

Below is a list of the most frequently asked questions at FixYa. Click on a question to view the answer.
For further assistance please contact our Support Team

Creating a FixYa Account

How do I sign up for FixYa?

Signing up for FixYa is simple and free:

1. Click the "Join FixYa" link in the top right corner of any page on FixYa to be taken to the registration page.

2. Complete the registration form.

   Full Name - This will be displayed on the FixYa website. Your name must be 4-12 alphanumeric characters in length.

   Email Address - This will be the email address we use to contact you regarding important updates, etc. We will not share your email address with anyone. See our Privacy Policy for details.

   Password - A minimum of 4 alphanumeric characters.

3. Click the "Join" button.

You can also connect to FixYa using your Facebook account:

1. Click the "Connect with Facebook" button.
2. If prompted, enter your Facebook account information.
3. Click "Allow".

Note: By clicking the "Join" or "Allow" button, you are agreeing to the Terms of Use for the FixYa site.

How do I sign in to my FixYa account?

If you have just registered, you will automatically be signed into your account.

If you are returning to FixYa:

1. Click the "Sign In" link in the top right corner of any page on FixYa to be taken to the sign in page.
2. Enter the email address that you used to register your account.
3. Enter the password that you selected when registering.

I forgot my password. What should I do?

From the sign in page, click on the "Forgot your password?" link. You'll be asked to enter the email address that you used to register your account so that FixYa can send you a new password.

If you do not receive the email with your new password within a few minutes, please check your spam folder.

If you cannot locate the email with your new password, contact FixYa at support@fixya.com.

How do I change my password?

To change your FixYa password:

1. Sign in to your FixYa account with your current password.
2. Use the drop-down menu in the upper right of the page to go to "My Profile".
3. From your profile page, click on the "Click here to change your password" link.
4. You'll be asked to enter your old password and then select a new password.
5. Click the "Submit" button

How do I change my email address?

To change your email address:

1. Sign in to your FixYa account.
2. Use the drop-down menu in the upper right of the page to go to "My Profile".
3. From your profile page, scroll down to the "Email Address" line.
4. Enter your new email address.
5. Click the "Save" button at the bottom of the page.

How do I update my profile?

To change or update your profile:

1. Sign in to your FixYa account.
2. Use the drop-down menu in the upper right of the page to go to "My Profile".
3. When you have made your desired Edits, click "Save" at the bottom of the page.

How do I upload or change my profile photo?

To upload or change your profile photo:

1. Sign in to your FixYa account.
2. Use the drop-down menu in the upper right of the page to go to "My Profile".
3. From your profile page, click the "Upload a photo" link, next to the default avatars.
4. Click on "Browse" and choose your picture.
5. Crop the photo if you wish to use only part of the picture.
6. Click the "Save" button.

Please note:

• Do not use images containing nudity or copyrighted material.
• The image should not be larger than 5MB.
• Valid file types for image upload: JPG, GIF, PNG.

How do I remove my profile photo?

To remove your profile photo:

1. Sign in to your FixYa account.
2. Use the drop-down menu in the upper right of the page to go to "My Profile".
3. From your profile page, select one of the default avatars pictured.
4. Click the "Save" button.

What browsers does FixYa support?

FixYa supports most versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Internet Explorer. If you have a question about a specific browser, please contact us.

Where can I find the FixYa Terms and Conditions?

Click here to view the FixYa Terms and Conditions.

Where can I find the FixYa Privacy Policy?

Click here to view the FixYa Privacy Policy.

Requesting Assistance

Is the assistance on FixYa free?

Yes. Signing up for FixYa is free. Users can search for answers to problems or ask a question using the "Ask" box at the top of each page and request free assistance from the community.

If you wish, you can also purchase paid assistance from top Pros in the Marketplace and receive assistance via email, chat, or phone.

How do I ask a question?

Entering your question into the "Ask" box that appears at the top of each page.

Click the "ASK" button to the right:

1. Complete your problem, describing in detail any problem symptoms, steps you have already taken, and any other information that may be helpful to the experts trying to assist you.
2. On the "Which product?" line, enter your product, brand first. Select your product from the list of matches that will appear as you type.
   • If your product is not on the list, click the "Can't find your product? Click here" link.
   • Select the category, sub-category, and brand of your product.
3. Click "Continue".

Your problem will then be shown to the experts who are best suited to provide assistance for your product.

What is escalate?

Escalate is a process on FixYa that ensures each and every question you ask receives the attention it deserves.

When you ask a question on FixYa it initially goes to our Level 1 Experts. If these experts do not have an answer they can immediately escalate it to our Level 2 Experts, who have more experience solving problems on FixYa and are more likely to have your solution. This same process occurs when Level 2 Experts escalate a question to Level 3.

Questions can also be escalated by time-- if your question has not received an answer three hours after being posted it will automatically be escalated to Level 2; no answer after 12 hours of being posted will automatically escalate your question to Level 3.

How will I receive my solution?

When you receive a solution, you will be notified via email as well as through the site.

The email and site notifications will link to your problem thread where you will be able to view your solution.

You can view all the questions you have asked by using the drop-down menu in the upper right of each page to go to "My Profile", then clicking the "My Problems" tab.

How can I request more information on a solution I receive?

Below each solution you receive will be a link to "Add a Comment". Click this link to send a comment to the expert who answered your question. If they respond, you will be notified via email and through the site.

How do I give feedback on a solution I receive?

Visit the page where you question appears. Below each solution a section "Was this solution helpful?" will be presented. Selecting yes will provide positive feedback and also give you the abiility to provide a testimonial to thank an expert for helping you. If the solution is not helpful, selecting no will allow you to add more details to your problem which can help experts provide better solutions.

Giving a testimonial is a great way to thank an expert for helping you.

FixYa's experts work hard to make free assistance available to you. Your feedback, while not required, is most definitely appreciated.

Providing Assistance

Can I provide assistance on FixYa?

Yes. We welcome Experts from all walks of life to assist our users.

Everyone is able to become a FixYa Expert and provide assistance by sharing their own product knowledge on FixYa.

Is it free to sign up as an expert?

Yes. It is free to sign up as an expert on FixYa.

Where do I find unsolved questions that I can answer?

To answer unsolved questions:

1. Sign in to your FixYa account.
2. Click on your name and use the drop-down menu in the upper right of the page to go to "My Home".
3. From your Home page click "Answer" in the left sidebar.
4. Use the search box at the top of the list to search for questions relating to products for which you can provide help.
5. Click on the question. An answer window will be displayed.
6. Post your answer.

Who can rate solutions on FixYa?

Askers can rate the solutions they receive as helpful and also leave a testimonial for the experts who solved their question. Positive asker ratings also award points to the expert who provided the solution.

All other site users can also vote solutions as helpful. This determines the placement of solutions on the thread, but is not factored into the expert's average site rating.

What are points on FixYa?

Each question or problem posted on FixYa earns the person who provides a solution from 1 to 3 points. Based on the time in which a question receives an answer and the level of the expert who answered it, a different amount of points are awarded.

Time Since Question Asked:	Level 1 Experts:	Level 2 Experts:	Level 3 Experts:
0-3 Hours	3 Points	3 Points	3 Points
3-12 Hours	1 Point	3 Points	3 Points
12-24 Hours	1 Point	1 Point	3 Points
24+ Hours	1 Point	1 Point	1 Point

What are levels on FixYa?

FixYa's expert community is divided into 3 levels which are based on the number of points an expert has earned by providing solutions.

Level 1 Experts:	Level 2 Experts:	Level 3 Experts:
1-99 Points Earned	100-999 Points Earned	1000+ Points Earned

Once you reach the required amount of points you will automatically progress to the next level.

What is the Experts Leaderboard?

The Expert Leaderboard displays the Top Ten Experts of the current week. This competition runs from midnight on Monday to midnight on Sunday GMT.

Experts are ranked based upon their score. An Expert's score is simply the number of points he has earned that week. Points are earned by solving problems, receiving positive ratings, and answering questions in a timely manner to earn 3 point solutions.

The ten Experts with the highest score that week will be shown on the leaderboard. The Expert with the highest score that week will earn a Top Expert achievement badge to wear on their profile.

You can see the Experts Leaderboard in action by clicking here.

What is the FixYa Points Shop? - Coming Soon

The FixYa Points Shop is where you can exchange all of your hard earned points into real gifts. This is our way of giving back to the community of Experts which make FixYa the best destination for people with product issues.

You can learn more by visiting the Points Shop page.

What are Achievements?

Achievements are performance related badges that recognize the experts who have achieved a significant milestone. These badges are not correlated to points or levels so any expert who qualifies to their definitions can earn them.

FixYa's Achievements Page contains a more detailed explanation for each achievement and how to earn the related badge.

What are Tips & How To's?

Tips & How To's are tips you can write to help people who are looking for advice on how to handle a product issue. These tips can include anything from a description of a typical issue, some basic troubleshooting steps one should always go through, or anything else you can think of that would help an individual with a product problem.

Do you have a solution for a common issue? Write a tip and help others find a solution.

What is My Dashboard?

Your Dashboard gives you information regarding your Expert Account with colorful, animated display gauges. You can see which level you are at, as well as analyze how close you are to progressing on to the next level. Furthermore, you can also see the amount of points you have, the difficulty of the questions you answered, and every single Achievement you have earned.

Your Dashboard can be found on the right side of your home page as soon as you log in to FixYa.

What is my Public Profile?

Your FixYa public profile is a page that gives a snapshot of who you are as an Expert. Your solution history, tips, problems, achievements, points, products, and site activity is displayed for other users to see and interact with.

You also have the opportunity to connect your social network accounts (such as Twitter and Facebook) and display them in your profile, allowing fellow FixYa fanatics to interact with you as you share your solutions across the web. To connect your social accounts, access your "My Profile" page by clicking on your name in the upper right hand corner of your screen and selecting "My Account".

Understanding the FixYa Terms and Conditions

Where can I find the FixYa Terms and Conditions?

Click here to read the FixYa Terms and Conditions.

Do I have to agree to the Terms and Conditions in order to register on FixYa?

Yes. All users must agree to the terms of the FixYa Terms and Conditions when registering on FixYa.

Do I have sole ownership of the content I post on FixYa?

When you provide content on the FixYa site, you grant FixYa a fully-paid, worldwide, royalty-free, irrevocable license to use, reproduce, display, edit, copy, modify, transmit, publicly perform or create derivative works of such content and information.

Can I directly contact other FixYa users off of the FixYa site?

No. You are prohibited from posting personal contact details or inviting other FixYa users to contact you outside of the FixYa site except when offering or providing Marketplace services in accordance with the Marketplace Terms of Service, or with advanced written consent by FixYa.

Can I post commercial information or solicitations on FixYa?

No. You are prohibited from posting commercial content or soliciting users of this Site for any purpose except when offering or providing Marketplace services in accordance with the Marketplace Terms of Service, or with advanced written consent by FixYa.

Can I post personal contact information on FixYa?

No. You are prohibited from posting personal contact details or inviting other FixYa users to contact you outside of the FixYa site except when offering or providing Marketplace services in accordance with the Marketplace Terms of Service, or with advanced written consent by FixYa.

RSS Feeds

How do I subscribe to a FixYa RSS feed?

The RSS icon is displayed in many locations on FixYa. Click on the icon to view and/or subscribe to that particular RSS feed.

Why should I subscribe to a FixYa RSS feed?

Subscribing to FixYa's RSS feeds makes it easy to stay updated about unsolved or recently solved problems on FixYa.

What different RSS feeds does FixYa offer?

FixYa offers a number of different RSS feeds, identified by the RSS icon at the top of the Problem lists. Examples of RSS feeds include:

• Unsolved or recently solved problems for a single product
• Unsolved or recently solved problems for a single brand
• Unsolved or recently solved problems for a single product category
• Unsolved or recently solved problems under your areas of expertise
• All unsolved problems

What RSS readers does FixYa support?

FixYa currently supports all major RSS readers.

Do you include advertising in your RSS feeds?

No. Currently, we do not include any advertising in our RSS feeds.

Do I have to be registered as an expert to subscribe to an RSS feed?

No. Any FixYa user can subscribe to FixYa's RSS feeds.

Contacting FixYa

Who should I contact with general support questions (user)?

If you have a general support question, please email us at support@fixya.com. Please do not email us technical questions regarding your consumer products. You may post your gadget, electronic and/or consumer product technical questions on FixYa.com using the "Ask" box at the top of each page, and receive technical support from the FixYa community.

How do I report abuse on FixYa?

If you believe another user is abusing the rules of FixYa.com, please follow these steps:

1. Locate the abusive post thread on the FixYa.com site.
2. Click the "Report Abuse" link or icon (small flag).
3. Click the appropriate reason for reporting the thread.
4. Use the "Other Reason" field on the form to describe the reason other than the selection listed.
5. Click the "Report" button.
6. We will review your report and take any necessary steps to remedy the situation. Please note that your identity will not be revealed to the abuser.

Please do not use the "Report Abuse" form to submit technical questions regarding your consumer products. You may post your gadget, electronic and/or consumer product technical questions on the FixYa troubleshooting forums, and receive technical support from the FixYa community.