20 Most Recent Dyson DC17 Animal Bagless Upright Cyclonic Vacuum Questions & Answers


easy fix, unplug the machine sit in front of it. put your thumb on the on/off button and push down and slip your thumb off of it as fast as you can so it pops real loud. Do this ten times and then plug back in and see if it works. ( this came from talking with Dyson people) Hope it works for you. They said this will reset the machine. also acts as a warning that your filters most likely need cleaned.

Dyson DC17... | Answered on Mar 25, 2017


Hello, this is Ava with Think Crucial.

To fix any noise issues that your Dyson vacuum gives, a proper maintenance will do the trick. Most of the time cleaning the filters, checking for blockages and clearing the passageways will eliminate the noise. You may refer to your Dyson model's online manual on how to do this by clicking the link below.

Dyson DC17 User Manual

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC17... | Answered on Mar 12, 2017


Hello, this is Ava with Think Crucial.

You may watch our video tutorial below on how to change the brush roller for your Dyson DC17.



You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC17... | Answered on Mar 12, 2017


Hello, this is Ava with Think Crucial.

If the dust cup is too full, there is no space for the dirt to go when you are vacuuming. To fix this, remove the dust cup and empty the it. If your vacuum is still not picking up dirt after emptying the dust cup, there may be something blocking the airway. There are two places where you can check for a blockage: the dust cup air duct and the intake opening behind the brush roll. To check for a blockage in the dust cup air duct stand the vacuum upright and remove the dust cup. Now you can disconnect the super stretch hose and check for clogs in the air duct behind the dust cup. If that is not the case, to check for a clog near the roller brush lay the vacuum down. Next check the opening behind the brush roll for clogs. If there is debris, clean the opening with scissors, carefully cutting away any debris.
Uncleaned filters may also the reason why your vacuum has lost suction. To clean the foam and felt filters, remove the dust cup and pull out the two filters that are on the top of the motor base. Rinse the filters with lukewarm water until the water is running clear. Let the filters dry fully before putting them back into the vacuum. If your vacuum is still not picking up dirt, you may need to replace it.
Unfortunately, if none of the other solutions worked, your motor is going bad. Most of the time a new motor costs as much as the vacuum itself and it is not easy to replace the motor. It may be time for a new vacuum.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC17... | Answered on Mar 05, 2017


Hi Christy, it's Jack at Dyson.

If your Dyson V6 cordless vacuum is pulsing on and off, this will be due to something preventing airflow from passing through the machine. Once you've checked the floor tool and wand for any blockages, the next thing to check is the bin inlet, as well as the bin inlet flap. It's possible some debris could be jamming the inlet flap shut. I've made you a quick video to help you with some further troubleshooting, and I'm confident this will get your V6 up and running again.

You can view your video here: https://www.youtube.com/watch?v=PYM8P7x7HbI

I hope this helps, but if you need some further assistance after you've given this a try, please contact the Dyson Customer Helpline directly by calling 1-866-693-9766 (US), 1-877-397-6622 (CA), or 0800 298 0298 (UK). We'll be happy to help further.

Dyson DC17... | Answered on Mar 05, 2017


Hold handle backwards at 30 to 45 degree angle and press front edge of base with foot, there are two indents for foot, 1 on each side. You need to make sure that the hose moves forward so that it will collect from the brush. Hope this helps

Dyson DC17... | Answered on Feb 13, 2017


You may find this information in a video on YouTube.

Dyson DC17... | Answered on Jan 27, 2017


Replacing the brushroll and belt usually takes care of it unless the motor is bad. Remove the belt tensioner. Only a few models had it and Dyson determined it isn't needed.

Dyson DC17... | Answered on Jan 16, 2017


Hello, this is Ava with Think Crucial.

We have a video tutorial on how to replace the brush roll for Dyson DC17 models. You can watch the video tutorial below:


You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc17

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC17... | Answered on Jan 12, 2017


Hi Just a quick question and I will check back later to see if you replied please be patiant and I will be on this after I check the messages. But are you sure the motor needs replaced, did you know there is a reset for this in the handle? There is a reset button under the cover that houses the on/off switches. remove the handle/wand and look on the back (where the top of the hose sits) for 2 screws (its a torx/star head screw size t10 i believe). remove them and locate 4 small locking tabs that hold the switch cover to the frame of the vacuum. Depress them and pop the cover off (2 towards the top and 2 towards the bottom). Youll see 3 switches (2 square red buttons and one small cylindrical shaped one). Push the small red one (the one to the left if my memory serves me right). you should hear a click. if you do than the switch is reset. if not check all connections to all 3 switches. if you see nothing loose or not connected, you may need a new brushbar motor. et me know how you want to proceed.

Dyson DC17... | Answered on Jan 08, 2017


Make sure brush is spinning properly and that all wheels on base plate are there and spin freely. Make sure bottom of baseplate is clean. If these are all ok you may need a model that offers height adjustment for your style of carpet.

Dyson DC17... | Answered on Jan 03, 2017


I have the Dyson DC 28. After cleaning out the filter multiple times I still had the wet dog smell coming out from the vacuum. I called Dyson's support line. The rep told me to put dryer sheets in the clear plastic bin and let it run for about 5-10 mins, make sure the bin is clear of all debris first. I did it and it worked. Not only is the smell gone, the dryer sheets removed all the remaining dust stuck in the bin. I was happy!

Dyson DC17... | Answered on Dec 26, 2016


I had the same issue. Got on the phone with Dyson. THe vacuum has a safety feature where if the motor gets too hot it cuts off. You have to leave it for 45 minutes or so and then it will work again. There is an underlying issue though. My problem was the black gasket thats in the debris bin shifted, probably from when emptying i pushed it on something. The black gasket should actually hang off the bottom like a skirt and the 2 groves should fit in on the groves of the gray mechanism. This seal is what provides 100% suction. Because of this..my vaccumm has been accumulating pet hair by the belt which i hear alot of people talking about and especially in the filter area. This is because I broke the seal by not having the gasket in place properly and it wasnt sucking 100%. They are sending me a complete new cyclone unit which has the debris catcher as well as she said its probably so caked up with debris it will never work again 100%. no questions asked they are sending it to me free of charge.

So if you remove the clear cyclinder debris catch thing all you will have is the purple cyclone on top and on the bottom is the black rubber gasket....

Dyson DC17... | Answered on Nov 29, 2016


Hi Ed,

I'm sorry to hear you're having difficulty with your DC17. It's worth checking that the new brush bar and belt are fitted correctly, and rotate freely. The video attached may help in making sure it's correctly aligned.

It's worth checking that no threads, hair or debris are caught within the machine. The brush bar motor itself isn't designed to be serviced, and we would advise against attempting this in case further damage is caused. I'd encourage you to email our experts directly with our contact details - you can reach them at askdysonUS@dyson.com. Someone will be in touch as soon as possible to take you through some diagnostic checks to confirm what's causing the noise.

If you'd prefer to call our customer Helpline, you can reach us on 1-866-693-9766.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Dyson DC17... | Answered on Nov 29, 2016


Hi there,

Sorry to hear you're having a problem with your DC17. You should be able to solve the issue by running through this simple troubleshooting guide from the Support section of our website:

http://www.dyson.com/support/help.asp?article=52&product=DC17-ANIMAL

Hopefully this should resolve the problem. However if you're still having difficulties, please get in touch with us free on 1866MYDYSON, or email askdysonUS@dyson.com, so we can provide further assistance.

Kind regards,

Jack
Dyson Customer Service

Dyson DC17... | Answered on Nov 21, 2016


Hi there,

When you lower your DC17's handle into the vacuuming position, a second motor which powers the brushbar will switch on, which will make the machine sound a little louder than when it's standing upright.

However, if you're concerned that the noise the cleaner is making is unusually loud, I'd encourage you to get in touch with us directly - we'll be able to run through some troubleshooting checks over the phone to help resolve this.

You can reach us on 1-866-693-9766 - or if you email your contact details to askdysonUS@dyson.com, someone will be in touch as soon as possible to provide assistance.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Dyson DC17... | Answered on Jun 20, 2016


is the head properly located?

Dyson DC17... | Answered on Jun 01, 2016

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