20 Most Recent Dyson DC17 Animal Bagless Upright Cyclonic Vacuum Questions & Answers


easy fix, unplug the machine sit in front of it. put your thumb on the on/off button and push down and slip your thumb off of it as fast as you can so it pops real loud. Do this ten times and then plug back in and see if it works. ( this came from talking with Dyson people) Hope it works for you. They said this will reset the machine. also acts as a warning that your filters most likely need cleaned.

Dyson DC17... | Answered 2 days ago


Replacing the brushroll and belt usually takes care of it unless the motor is bad. Remove the belt tensioner. Only a few models had it and Dyson determined it isn't needed.

Dyson DC17... | Answered on Aug 06, 2018


I'm not sure about all the switches used in the vacuum, but I recently took some pictures of the power button assembly. The buttons in the picture below are (from left-to-right): Circuit Breaker, Brush Switch, Power Switch

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The next picture shows how the plastic buttons that operate the brush and power switches should go together:

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And finally, this is how the power button assembly reattaches:

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Dyson DC17... | Answered on Jun 16, 2018


Hi Christy, it's Jack at Dyson.

If your Dyson V6 cordless vacuum is pulsing on and off, this will be due to something preventing airflow from passing through the machine. Once you've checked the floor tool and wand for any blockages, the next thing to check is the bin inlet, as well as the bin inlet flap. It's possible some debris could be jamming the inlet flap shut. I've made you a quick video to help you with some further troubleshooting, and I'm confident this will get your V6 up and running again.

You can view your video here: https://www.youtube.com/watch?v=PYM8P7x7HbI

I hope this helps, but if you need some further assistance after you've given this a try, please contact the Dyson Customer Helpline directly by calling 1-866-693-9766 (US), 1-877-397-6622 (CA), or 0800 298 0298 (UK). We'll be happy to help further.

Dyson DC17... | Answered on Apr 12, 2018


It appears the cord to the motor is shorting when in a stretched position

Dyson DC17... | Answered on Feb 08, 2018


hi Donna.
Complete removal of pet hair from the home is a quandary many pet owners face. The Dyson Animal series vacuums use centrifugal force to remove animal hair from carpets, floors, curtains and upholstery. The high-powered vacuum is bagless, allowing you to extract pet hair from surfaces without worrying about running out of vacuum bags. As your Dyson Animal vacuum is exposed to pet hair and dander, a smell can develop. Similar to other small appliances, a vacuum needs periodic cleaning to keep it looking and smelling clean. When you use basic cleaning and deodorizing techniques, you can get the smell out of your Dyson Animal vacuum.

Step 1

Remove the bagless receptacle for pet hair according to the directions provided for your Dyson Animal vacuum. Hold the receptacle upside down inside a trash bag and tap the bottom to remove pet hair and dirt.

Step 2


Mix 1/2 tsp. of dishwashing detergent with 1/2 gallon of warm water in a bucket. Dip a clean cloth into the soap solution and wring it out.

Step 3

Wash the inside and outside of the receptacle with the cloth to remove dirt and dander that cause odor. Rinse the receptacle with a cloth dampened with water. Dry it thoroughly with another cloth.

Step 4

Remove the HEPA filter from your Dyson Animal vacuum. Pick visible clumps of pet hair off the filter and discard them. Flush the filter with cool water to wash out dirt and hair. Rinse the filter until the water runs clean. Gently squeeze the filter and allow it to air-dry for up to 12 hours to ensure it dries completely.

Step 5

Moisten a cloth with undiluted vinegar. Wipe off the exterior of the vacuum with the vinegar. Deodorize the receptacle and interior areas, where the bagless receptacle and filter go, by wiping them with the vinegar-moistened cloth. Dry the vacuum with a clean cloth.

Step 6


Place two drops of vanilla extract on a cotton ball. Drop the cotton ball into the receptacle before securing it to the vacuum to prevent odor from building up. Vanilla extract is an effective natural odor absorber.

hope this helps you out.

Dyson DC17... | Answered on Nov 28, 2017


Hi Just a quick question and I will check back later to see if you replied please be patiant and I will be on this after I check the messages. But are you sure the motor needs replaced, did you know there is a reset for this in the handle? There is a reset button under the cover that houses the on/off switches. remove the handle/wand and look on the back (where the top of the hose sits) for 2 screws (its a torx/star head screw size t10 i believe). remove them and locate 4 small locking tabs that hold the switch cover to the frame of the vacuum. Depress them and pop the cover off (2 towards the top and 2 towards the bottom). Youll see 3 switches (2 square red buttons and one small cylindrical shaped one). Push the small red one (the one to the left if my memory serves me right). you should hear a click. if you do than the switch is reset. if not check all connections to all 3 switches. if you see nothing loose or not connected, you may need a new brushbar motor. et me know how you want to proceed.

Dyson DC17... | Answered on Nov 23, 2017


There are plastic clips that you will have to remove, then pull on one side of the assembly to remove it then pull on the other side.

Dyson DC17... | Answered on Oct 24, 2017


This is over a year too late, but perhaps this will help other people in your situation. Here is how the switch assembly should go together:

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Dyson DC17... | Answered on Oct 05, 2017


If the brush roll is worn out or not working properly it will not pick up even light debris like hair and lint even if you have great suction. Check the brush roll first.

Dyson DC17... | Answered on Sep 27, 2017


If suction is not what it was, check all of your hoses and connections for vacuum leaks. And the beater roll should always be turning - check out the belt for slippage.

Dyson DC17... | Answered on Sep 22, 2017


Probably requires a new set of motor brushes or a motor.

Dyson DC17... | Answered on Aug 07, 2017


I have the Dyson DC 28. After cleaning out the filter multiple times I still had the wet dog smell coming out from the vacuum. I called Dyson's support line. The rep told me to put dryer sheets in the clear plastic bin and let it run for about 5-10 mins, make sure the bin is clear of all debris first. I did it and it worked. Not only is the smell gone, the dryer sheets removed all the remaining dust stuck in the bin. I was happy!

Dyson DC17... | Answered on Jul 25, 2017


Hello, this is Ava with Think Crucial.

To fix any you vacuum problem, a proper maintenance will do the trick. Most of the time cleaning the filters, checking for blockages and clearing the passageways, and cleaning the brush roll assembly will resolve this. And if after doing maintenance it is still the same, that replacing the parts will most of the time make your vacuum work like brand new.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC17... | Answered on Jul 23, 2017

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