Invacare Supply Group Health & Beauty - Page 6 - Recent Questions, Troubleshooting & Support


Sounds like you need to tighten the bolt that attaches the footplate to the bracket. You will need a 5/16" allen wrench for the bolt and a 14mm socket for the lock-nut. I'm surprised the footplate lasted 2 years without loosening up. Typically I have to tighten that bolt for customers once every few months. Hope this helps.

Invacare Supply... | Answered on Oct 29, 2011


Batters won't hold charge and work properly it sat up for that long. replace batterys

Invacare Supply... | Answered on Oct 27, 2011


ceejay a 9 flash error code usually means a brake fault. But a brake fault will not cause the chair not to power up. Check all your connections especially where the cable comes out the back of the joystick and where that same cable plugs into the cable to the controller. Sometimes the switch on the joystick fails to make good contact with the circuit board in the joystick and you can try pushing it in different spots to see if will come on. Also check the circuit breaker to make sure it hasn't tripped. If you have a digital voltmeter you can set it on 200 volts dc and plug the leads into the two outter holes on the charger port located under the front of the joystick. You should be reading the battery voltage and fully charged get 25-27 volts. If you don't get any reading then there is a problem in the cable or joystick or power from the batteries. You didn't say if Medicare paid for your chair. If they did they will pay for most of the repair costs. If they did you can contact Repair Xpress @ 1-877-581-3733 or Roadrunner Mobility @ 1-800-467-2668 to have a tech come out to check your chair. Hope this helps you

Invacare Supply... | Answered on Sep 26, 2011


The M61 has an elevating seat. There is a speed limit switch which consists of 2 magnets that make contact under the seat on the seat post. If the 2 magnets are together then the chair thinks the seat is all the way down. If the magnets aren't touching it activates a safety feature in the controls which cuts power to the chair by 50% hence drives real slow. Try lowering the elevating seat down through the joystick controls. If that doesn't fix it then either the magnet switches on the seat post came unplugged or broke.

Invacare Supply... | Answered on Sep 26, 2011


Hello there, Scooters are just like vehicles. If the unit has been parked for a little over a year mere charging would not restore it back completely. The system would have suffered from general wear and tear.Here are a couple of things you might want to check:

Brake release lever disengaged. Engage brake release lever.

Key not fully plugged in. Ensure key is inserted fully into keyswitch.

Charger plugged in. Unplug charger from scooter.

Circuit breaker tripped. Reset breaker. If breaker trips again, it may indicate need for internal
repairs. Contact Dealer or a qualified technician.

Fuse blown in battery box. Replace fuse. Contact Dealer or a qualified technician.

Soft stop engaged. If key is turned off while driving, the scooter holds power for 1.5 seconds slowly decelerating to a stop. With key in the off position, wait for 30 seconds and turn key to the on position.
If the above mentioned happens not to be the problem then you definitely need a technician to examine the unit. Here is a link to the units user manual incase you need instructions to carry out any of the above mentioned tips. Hope this support has been helpful?
Thank you for visiting FixYa.

Invacare Supply... | Answered on Sep 21, 2011


Hi,
Seems the Control Panel is not connected properly on the unit or may have gone lose check the control panel cable connection on the unit.
Make sure that when check the connection it is turned OFF and not plugged in or charging to avoid any short or shock.
See below for info on how to check the control panel connection,
mvincentc_52.jpg

See picture below to check the controller connection form the battery.
If the issues till exist then probably the controller program is corrupted or may need reprogramming on the unit.
The reprogramming can only be done by a service technician of Invacare for the reprogramming of the controller if you still have the Manual supplied with the wheel chair it should have the info ther and number to call, if ever the connection is not the issue.
I hope this helps.
Have a nice day,
mvincentc

Invacare Supply... | Answered on Aug 04, 2011


Phil the red means battery is low and the green is a speed limit code because of the low battery if you have charged your batteries and you still get the red then you need to check the charger after charging all night does the yellow light on the charger turn green? if when you first plug in the charger if the red light is on and the other light is green then there is a problem with the wiring or connection to the batteries from the charger and you aren't charging the batteries. if when you plug the charger in and you get a red and yellow light then the charger is working but you don't ever ge a green light and the battery level gauge is still showing red then you need to replace the batteries Hope this helps

Invacare Supply... | Answered on Jun 06, 2011


Hi roybruce
Sounds exactly like a brake problem.
To check this run the scooter as far as it will go untill it shuts down or 10 minutes which ever occurs first.
Then being careful not to get burned touch very carefully with your finger the brake. Located at the end of your motor attached to the free wheel lever.
This could be very hot so be careful.
If the brake or motor is hot replace the brake. If the brake is cool to the touch you could have low voltage. Have your batteries load tested to make sure. Replace batteries if needed.

Good Luck
Tim

Invacare Supply... | Answered on May 03, 2011


If you chair was down for a long time before getting new batteries the tires could have developed flat spots on them. Also could have brush problems in the motors that make the motors run jerky from sitting too long.

Invacare Supply... | Answered on May 01, 2011


tony You're gonna have to get a new one sorry

Invacare Supply... | Answered on Apr 28, 2011

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