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Try to reset the printer by doing the following;
1. Turn ON the printer.
2. Disconnect the USB printer cable at the back of your printer while the printer is ON.
The USB printer cable looks like the image below.
3. Open the Cartridge Door and remove the cartridge. Refer to the image below.
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4. Wait for the "Insert Cartridges" message to display on the message screen of the printer.
5. Disconnect the power cord from the back of the printer.
6. Wait for 1 minute.
7. Reconnect the power cord.
8. If the printer does not turn on, use the power button to turn it on.
9. Reinsert the cartridges.
10. If the printer prompts you to print a calibration page or requests for a cartridge alignment, please do so.
11. Reconnect back the USB printer cable and try to print.
I hope that this would be helpful to you, thank you for usng FixYa!
Jas247
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