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Questions & Answers
If you observe an INK SYSTEM FAILURE
message or 'Oxc' error then the permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following):
To bypass INK SYSTEM FAILURE message
please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813
Verify the permanent built-in PRINTHEADs electrical performance
inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap 43 PRINTHEAD Health Diagnostics
Video Procedure: http://inkjet411.com/?page_id=2391
1.Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3.Press 123 to display the 'Support/Service' menu.
4.At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5.Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6.Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7.Select Ok. The test page prints.
8.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
B.HP02 ink-series printer models that DO NOT HAVE a KEYPAD:
Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints.
Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
NOTE: Costco USA/Canada, Fry's Electronic's, Microelectronics (along with some Best Buy stores in Canada) provide a top-notch refilling/chip re-programming service today...check it out:
For additional and advanced HP printer diagnostics, please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing related issues please visit http://www.inkjet411.com
Hp c5180 override expired ink cartridge
To override expired ink cartridges, use the HP Solution Center application.
Because HP Solution Center uses Adobe Flash, you will need to change the date of your computer to before January 12, 2021 (since Adobe Flash is no longer supported).
Using Windows 10, go to Settings >> Date & time then turn Off "Set time automatically" and click on "Change" to Set the date manually and select 2020 and click on "Change". This will need to be repeated each time the printer reboots.
In HP Solution Center, choose "Status" to view the "Cartridge(s) Expired warning and click on "OK" to Dismiss this message.
Ink system failure BEWARE SPAM NUMBER 1-800-532-4187
Just got off the phone to HP and the issue is resolved *phew*. This was what I was told to do for my C5180. First they told me to do a power drain. This is done by pulling out the power cable and then holding the on/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :)
Have to say it looked like this whole process used up shed loads of ink, so by the time I had finished I needed to replace 3 cartridges!
HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too. Rebecca
HP Photosmart C5180 will not read new ink cartridge
Excuse me--but I would like hp to have a look at this series and come out with a statement.
I did call someone in computer repair i think he said they cannot fix it (I don't remember that part)--but (this I do recall) that it probably needed a sensor to be replaced.
I have another bone to pick with hp--revealing: I did use the quick set up format and did not watch any dvd s on it if they gave them--
one thing I've guessed from all of this--there are several colors that get used up awfully fast, and yellow is one of them--even when we have our default set for black. double check yourselves: I believe that their nice black is created with yellow and other colors as well as the black cartridge.
Since I cannot say whether this was revealed in any of the handouts or an instructional video, if there was one--I don't know that they didn't tell this outright.
To be truly user friendly--I don't think that sort of information should be so buried that a casual user wouldn't know that.
(Sure it makes what they more impressive if you don't know how they do it, but I'd like to think they want us to choose easily what colors we are using, especially when printing 'black' ink!)
Ink cartridge cannot be used after initialization
The following are common issues.
The following ink cartridges cannot be used after device initialization and must be replaced
Cause The wrong ink cartridge(s) are installed.
Solution The indicated ink cartridge(s) cannot be used after the device has undergone first time setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP All-in-One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports, see the printed documentation that came with the HP All-in-One.
If you are using compatible cartridges make sure they are reset for use.
Ink cartridge problem
Cause The indicated ink cartridge(s) are missing or are damaged.
Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might need to be cleaned. If there are no ink cartridges missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge.
It wont turn on just repeatedly on and off
It won't turn on just repeatedly on and off - HP Photosmart C5180 All-In-One InkJet Printer
Check if the power cable is working correctly. Try to connect the printer using a different cable. If the issue persists, move to the next step.
Connect the printer straight to a wall outlet rather than connecting to a surge protector.
For Quick printer support Call Our Toll-Free 1-866-293-9220
How do I clear the HP C7280 false paper jam error
Sorry, I've never had this fault. I assume the error is on the printer and not in the windows print manager? Have you ensured that there is no paper left in the printer and powered it down for a few minutes and then turned the power back on?
error code indicates that there is a fault with the ink cartridge. Follow the guidelines given below to resolve the issue.
Replace the old ink cartridges with genuine ones.
1) Turn the printer on.Wait until it is silent.
2) Place plain paper in the input tray.
3) Lift-open the cartridge access door. Wait until the carriage moves to the cartridge access area.
4) Push the ink cartridge down to release it and pull it out from the slot.
5) Remove the plastic tapes from the ink cartridge. Do not touch the nozzles or electrical contacts.
6) Insert the new color ink cartridge into the left slot and the black ink cartridge into the right slot.
7) Close the in carrtidge access door and wait for the printer to begin the initialization process.
8) The printer prints an alignment page once the process is complete. Scan the page to align the ink cartridges.
Reset the printer
? Power on the printer and disconnect the USB cable from the printer.
? Remove the ink cartridges from the printer.
? Unplug the power cord while the printer is still on.
? Reconnect it to the printer after about 60 seconds.
? Wait until the printer is silent and idle.
? Reinstall the ink cartridges and print a calibration page if prompted.
? Connect the USB cable to the printer and try to print.
Service your printer
If the issue persists, take your printer to the manufacturer for a service. Call our Toll-Free 1-866-293-9220 or Visit
0xc18a0001 error message, please provide solution
The printer's control panel displays alphanumeric code error without any additional information on the cause of the error. Carryout the steps below to resolve the issue.
Reset the printer
1. Power up the printer and wait until it is idle and silent.
2. Do not disturb the wireless connection if the printer is connected to a network.
3. If the printer is connected to your computer using a USB cable, unplug the cable from the printer's rear.
4. Remove the ink cartridges from the printer.
5. Plug the power cord out from the printer while the keeping the printer turned on.
6. After a minute, plug the power cord back to the wall outlet and into the printer's rear.
7. If the printer fails to power on automatically, press the power button to turn it on.
8. Reinstall the ink cartridges.
9. Print a calibration page if prompted.
10. Plug-in the USB cable back to the printer if you unplugged it.
11. Try to print.
Service your printer
- resetting the printer did not resolve the issue and the error is displayed again, contact the printer's manufacturer and get your printer serviced. Do not forget to claim a free service if the printer is still under the warranty period. Call our Toll-free to get HP Printer Support 1-866-293-9220
I have a C5180 all in one printer that has been used on an Apple system. I'm trying to install on a Win 7 64 bit and the printer keeps cycling and shutting off
Before jumping into resolving the issue, assuming a technical failure, make sure the Auto-off feature on your printer is not enabled. This feature, in order to save power, turns off the printer automatically after a set period of inactivity.1 Check the Scheduled On and Off or the Auto Power Off feature on the control panel of the printer.2 Alternately, you can check the feature through the printer software installed on your Windows operating system. Open HP Printer Assistant, and give a double-click on the Maintain your printer option.3 Click the Advanced Settings tab in the Toolbox window. Change the settings if necessary and follow the prompts on the screen.When you are sure that the Auto-off feature is not the cause, try carrying out the steps given below.1. Restart your printer• Turn on the printer and give it some time to become silent.• Unplug the power cord from the printer. The printer should be turned on while unplugging the cord.• Remove the power cord from the electrical wall outlet.• Wait for at least a minute and reconnect the power cord to the wall outlet and to the printer's rear.• Turn the printer on if it does not automatically turn on.• Wait until the printer is idle and check if the issue is resolved. • If the printer shutsdown again, continue with the steps.2. Update the printer firmware• Check if the printer is properly connected to your computer.• Go the manufacturer's website and click Printer.• Enter the printer model and click Submit.• Select the version of your operating system and click Change.• Select Firmware and click Download. If you do not see a firmware section, there is no update for your printer.• Save the downloaded file to a storage location on your computer and run the files.• Look for the printer's serial number in the HP Printer Update window. • If the printer's serial number is displayed, click the checkbox against it. Click Cancel if the status is 'not applicable'. If you have set up the printer on a wireless network and the serial number is not displayed, connect the printer and your computer using a USB cable, wait for about 20 seconds and Click Refresh. Once the printer's serial number is displayed, select the checkbox beside it and click Update.• Click OK once the update is complete.• Remove the USB driver installed on your Windowsif you have connected a USB cable to update your network printer.3. Make sure the printer is directly plugged into the power outlet• Turn the printeroff.• Unplug the printer power cord from the power strip or surge suppressor.• Check for any wear or damage in the power cord.• Wait for at least 30 seconds and plug the power cord directly into electrical wall outlet.• Power on the printer.4. Check if other devices are not causing the issue• Disconnect the USB hub from the printer and connect the USB cable directly to the printer and computer.• Remove any memory card or USB drives from the printer.• Restart the printer.5. Connect the printer to a different electrical outletUnplug the power cord from the printer and an electrical wall outlet, and reconnect it to another electrical outlet.6. Try replacing your power module7. Service your printer If all the preceding steps did not help, contact your manufacturer to get your printer serviced. for HP Printer support Call Our Toll Free 1-866-293-9220 or visit 123 hp com setup Support Free Driver Download 123 hp com Wireless
HP c5180 printer paper jam error
Please try these general troubleshooting steps for paper jam issue: Turn off your printer to allow the paper feed rollers to turn freely. Remove the rear access door and check the pressure rollers. Verify that they are clean and clean the rollers with a soft towel if needed. Check if there is any jammed paper in this section and remove the jammed paper from the rear access door opening. Make sure that there are no torn pieces of paper in the fuser area and duplexer slot. Check if the carriage moves freely. Use both your hands to remove the paper that is stuck in the roller in order to avoid tearing of the sheet. Discard any paper that is damaged, and then reload the paper into the paper tray. Unlock the print cartridge access door. Check if there is any packaging material or paper debris stuck on the small metal pressure rollers that ride on the main feed roller. Do not mix different types of paper. Load only one type of paper for a print job. Make sure that the paper meets the paper-handling specifications. Slide the paper-length adjuster against the end of the paper stack and do not overfill the input tray. Connect the power cord and turn on your printer. Try to print a sample and if the error persists, then try to reset the printer. Try to update the driver. If nothing works, then service the printer.
123 HP COM Setup Printer Quick Setup and Install Support
My HP C5180 printer will
Hi, try to install drivers via web install download manager directly from official HP site. Good luck!
Ink system failure
Call the HP support for the ink leakage issue in the printer you can reach them any time (877-690-9305) or just follow the link Hp Printer
Why do I get get a 0xc18a0106 error?
Switch on the printer. Halt a minute until the device is idle. Unplug the USB cable from the printer's rear. Look at the connection method. In case it is wireless, examine whether the printer is linked to a wireless network. Take out the ink cartridges from the printer. With the printer switched on, unplug the power cable from the printer's rear and wall socket. Wait a second and then connect the cable back to the printer. Now, examine whether the issue persists. In case it exists, upgrade the printer 's firmware to the recent version.
123 hp com Quick HP Printers Setup Easy Installation Guidelines
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