20 Most Recent HP Photosmart D7160 InkJet Printer Questions & Answers


Poor print image

You use your printer settings to set quality of image.
12/27/2022 2:35:29 AM • HP Photosmart... • Answered on Dec 27, 2022

HP D7160

replace the carrage unit in the printer
11/11/2021 10:18:13 PM • HP Photosmart... • Answered on Nov 11, 2021

Help!!! BEWARE SPAM NUMBER BELOW 1-800-532-4187

*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***

1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.

2/11/2021 12:12:12 PM • HP Photosmart... • Answered on Feb 11, 2021

My ph d7160 does not print in blue

First of all, your printer is "NOT" the worst model ever made, every printer that hp (as you probably noted I used small letters hp because I think hp is a small worm of a co.) makes is a problem waiting to happen. The worst of it all is that the don't care about there customers. I have a almost $300.00
photosmart that is a few months out of warranty, even though it stayed new in the box for over 6 months because of a heart attack I had. I ran out of two of the colored Inks, but continued to use the printer for word documents only till shortly after, the printer said it was unable to print till the two empty colour cart. were replaced. I continued printing all other items on my up stairs computer. About a month later, I purchased the cart. needed, installed them in the photosmart,(which I think is a oxymoron) and the printer came up with,"Ink System Has Failed" Error code oxc18a0306.
I know this is getting long winded, but it's the only way to get my point across fully. I contacted hp and after over 40 min. they told me that the error code was fatal and could not be fixed!!!!! They said It was out of warranty and would not be replaced for any amount of money besides paying full price for a replacement. ( Ya Like I Would Buy Another hp product). I have since then had the printer checked out and a small pc board with, a valve or sensor for all the ink supplies is not letting the yellow ink out of the pump to the print head. I contacted again, like a fool, hp and was on the phone for another 52.min. till they told me that part was not available..... End of story
I hope this story gets out to every person that had, or has a hp product and
had a problem that was not resolved by hp, besides telling the customer they will fix the problem by selling to you ,at full price another printer.....
I'm All For Boycotting hp!
I hope this gets back to hp
Ron Trovato (702) 633-4298 [email protected]
5/4/2020 12:38:02 PM • HP Photosmart... • Answered on May 04, 2020

I have got an error code, it reads 0xc18a0201. How do I resolve it?

Follow the steps on this HP link to reset the printer:


Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
3/27/2020 11:15:52 AM • HP Photosmart... • Answered on Mar 27, 2020

New red cartridge doesn't print properly.

Perhaps the cartridge is defective. Do you have another one you can try?
2/22/2018 2:32:43 AM • HP Photosmart... • Answered on Feb 22, 2018

HP D7360 prints in magenta instead of black. Both cartridges are

Check your other colours. Anything other than a True Type Font is printed in colour shaded with black, so it sounds like you have a problem with yellow and cyan. Either the ink cartridges are out or the print heads have a blockage. If the cartridges are not empty or v low, try sitting the print head over a folded paper kitchen towel damped with hot water for 10 minutes. Remove it and try your diagnostic again.
12/11/2017 9:11:32 PM • HP Photosmart... • Answered on Dec 11, 2017

Error code 0xc18a0206 hp d7160

Reset the product:
1. Without turning off the product, disconnect the USB cable from the rear of the product.
2. Remove the cartridges from the product.
3. Wait for the 'Insert Cartridges ' message to display on the control panel.
4. Disconnect the power cord from the back of the product.
5. Wait 60 seconds.
6. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
7. Reinsert the cartridges, and then close any open doors on the product.
8. If you receive a prompt to print a calibration page, do so.
9. Reconnect the USB cable to the rear of the product, and then try printing again.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

9/12/2017 5:42:35 PM • HP Photosmart... • Answered on Sep 12, 2017

I have a HP Photosmart D7160 and it won't print 4 X 6. It has black marks on the wrong side when it comes out, but not picture

Try flipping the paper. Probably you need to resize the image for this size, sounds like it is compressed and squnched together into those black marks. See if you can use a preview function.
7/31/2016 11:31:39 PM • HP Photosmart... • Answered on Jul 31, 2016

False paper jam errors. Why?

either your pickup rollers are dirty or you have a piece of paper stuck inside the printer some where, clean the rollers with alcohol
12/10/2015 1:55:53 AM • HP Photosmart... • Answered on Dec 10, 2015

Region settings for HP Photosmart D7160

set printer to mfg mode
press *# together
press 127
change from user to mfg mode
shut down restart
press power button after a graphic screen
see rainbow screen
press power button again
7/9/2015 6:34:45 PM • HP Photosmart... • Answered on Jul 09, 2015

How do I clear a carriage jam on my HP D7160 printer?

We suggest you first remove all of the ink cartridges from the HP D7160 printer, then attempt the carriage un-jamming instructions as provided by the others above. If the jam still cannot be cleared then either the flex driver cable has a problem or the service station (below carriage assembly) is blocking carriage travel. For advanced HP D7160 printer diagnostics specific to your printer model, please refer to 'HP Diagnostics Tests' .pdf file at the following Inkjet411 support site link: http://inkjet411.com/?page_id=1813 ----------------- Please note that all Costco USA (all stores), Costco Canada/Mexico/UK (most stores), Fry's Electronics USA (all stores), Best Buy Canada (13 stores) support this ink cartridge series. Our network of retailers stand behind the product and performance - guaranteed. For store locations and details on ink refill pricing: Costco USA Ink Refill Service (465+ stores):http://www.costcoinkjetrefill.com Costco Canada Ink Refill Service (59 stores):http://www.ca.costcoinkjetrefill.com Costco Mexico Ink Refill Service (35 stores):http://es.costcoinkjetrefill.com/ Costco United Kingdom (7 stores):http://uk.costcoinkjetrefill.com/ Fry's Electronics Ink Refill Service (34 stores):http://www.frys.com/ads/page51 Best Buy Canada (13 stores):www.geeksquad.ca/inkrefill/ We also have ink refilling centers in many University stores across the USA & Canada, including: Brigham Young University, Brigham Young University - Idaho, Cornell University, New York University, Queen's University, San Diego State University, University of Calgary, University of San Diego, University of Virginia and University of Wisconsin - Madison Refill Store Map Locator:http://www.go2ris.com/ Just bring your ink cartridges into any of our authorized refill center locations. The in-store representatives (at either Photo/Electronics support center) are trained to refill over 300 different ink cartridge types from all the major manufacturers (i.e. HP, Epson, Canon, Lexmark and Dell) and can answer any additional questions you may have. It typically takes less than an hour to complete the refill from the time you drop the cartridges off. Our network of retailers stand behind the product and performance - guaranteed. All of our inks are Made in America and closely match original manufacturer's ink quality - we are sure you'll be satisfied with both color 'pop' and image longevity performance. The RIS InkCenter - the power behind retail Inkjet Cartridge Refill Services: http://www.youtube.com/watch?v=e7tlmEexor8 Save Money. Save The Environment. Customers who have questions regarding the use of refilled ink cartridges can visit http://www.inkjet411.com or contact us directly at [email protected] Alternatively, if a refill center is not close to you and you need to purchase a new ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (available for US Residents only). -Thank you
10/18/2014 1:58:10 PM • HP Photosmart... • Answered on Oct 18, 2014


error 0xc05d1281 mean the ink system failure try blow reset Solutions Solution 1:
  • Press and hold the "*" key.
  • Press the "#" key and release both keys.
  • Display should say "Enter Special Key Combo"
  • Press and release in sequence the "1", "2" and "3" buttons.
  • Screen says "support" R0631M
  • Press and release the right arrow button until the display says "System Configuration Menu".
  • Press and release the "OK" button.
  • Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
  • Press and release the "OK" button.
  • Display should say "Hardware failure status: Clear. Press OK to clear".
  • Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
  • Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. DO NOT TRY TO PRINT AT THIS STAGE.
  • Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
  • Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
  • Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE".
  • Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
Solution 2:
  • Press * and # at the same time
  • Press 1, 2, 3 and "support R0632M" should display
  • Press > and "information menu" should display
  • Press > and "configuration menu" should display
  • Press OK and "hardware failure status" should display
  • Press OK "failure status: clear". Press OK to clear
  • Press CANCEL
  • Press CANCEL
  • Press CANCEL
  • Turn printer off, unplug power cord for 2 minutes, plug cord back in then turn printer back on.
  • If the error came back, do the sequence again and the error will be replaced with the usual print cartridge initialization screens. Print a test page to make sure.
Solution 3 (thanks to a1224imac):
  • This same error started occurring on my printer and eventually it would constantly poweron and off.
  • Apparently some defective components were used in the construction of the logic board (see photo).
  • On my C6180 there were 3 failed capacitors (the green cylinders - the puffed top indicates failure) and a 4th from the same manufacturer (TEAPO - many unfavorable web references to this manufacturer).
  • I purchased 3x 330uF 16V and 1x 680uF 10v rated to 105 degrees Celsius (total about 60cents).
  • On the logic board, the capacitors I replaced are labeled C613, C614, C660 and C662.
  • If you are not comfortable replacing the parts yourself (or don't have a soldering tool), you will have to find someone who will. The time to repair should be less than 30 min - I did it in 25 min with only a solder pen. This also fixed the ink system failures the printer was having. A similar fix may apply to other printers.
7/22/2014 1:52:59 PM • HP Photosmart... • Answered on Jul 22, 2014
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