HP PhotoSmart - Recent Questions, Troubleshooting & Support

Its Ink System Failure error message...
The ink system can fail if the cartridges in the printer are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented.

If you need any technical help on printer then you can reach at http://www.vtechsquad.com/

HP Photosmart... | Answered on May 13, 2020


This error comes due to carriage jam. Turn off the printer and unplug it from wall socket. Now, remove the cartridges and check for any dried up ink residue on cartridges on inside the carriage. Clean the cartridges contacts and carriage using a Q-tip dipped i alcohol. Let the carriage and cartridges dry before you plug in the printer.
Install the cartridges and check. If it still shows error then unplug the power cord coming to the printer without switching it off. Now, remove the rear door of the printer and check for any paper jams over there, remove if any. Wit for at least 15 seconds and plug in the power cord. Now check whether it is working.

Daniel Scott

HP Photosmart... | Answered on May 04, 2020

First of all, your printer is "NOT" the worst model ever made, every printer that hp (as you probably noted I used small letters hp because I think hp is a small worm of a co.) makes is a problem waiting to happen. The worst of it all is that the don't care about there customers. I have a almost $300.00
photosmart that is a few months out of warranty, even though it stayed new in the box for over 6 months because of a heart attack I had. I ran out of two of the colored Inks, but continued to use the printer for word documents only till shortly after, the printer said it was unable to print till the two empty colour cart. were replaced. I continued printing all other items on my up stairs computer. About a month later, I purchased the cart. needed, installed them in the photosmart,(which I think is a oxymoron) and the printer came up with,"Ink System Has Failed" Error code oxc18a0306.
I know this is getting long winded, but it's the only way to get my point across fully. I contacted hp and after over 40 min. they told me that the error code was fatal and could not be fixed!!!!! They said It was out of warranty and would not be replaced for any amount of money besides paying full price for a replacement. ( Ya Like I Would Buy Another hp product). I have since then had the printer checked out and a small pc board with, a valve or sensor for all the ink supplies is not letting the yellow ink out of the pump to the print head. I contacted again, like a fool, hp and was on the phone for another 52.min. till they told me that part was not available..... End of story
I hope this story gets out to every person that had, or has a hp product and
had a problem that was not resolved by hp, besides telling the customer they will fix the problem by selling to you ,at full price another printer.....
I'm All For Boycotting hp!
I hope this gets back to hp
Ron Trovato (702) 633-4298 [email protected]

HP Photosmart... | Answered on May 04, 2020

Check the HP websiste, they may have a fix ther for this error you can download.

HP Photosmart... | Answered on May 01, 2020

This Error code means unit has a carriage jam
Follow the link below to resolve the issue :

HP Photosmart... | Answered on Apr 30, 2020

go to the HP support website and download the support assistant for your printer

HP PhotoSmart... | Answered on Apr 24, 2020


Look at THIS EBAY ITEM (http://cgi.ebay.com/6-FEET-USB-A-B-STANDARD-CABLE-for-PRINTER-SCANNER_W0QQitemZ320268842695QQihZ011QQcategoryZ42322QQssPageNameZWDVWQQrdZ1QQcmdZViewItem), as this is the standard USB cable you need to connect your printer to your mac pc.

Search ebay or other place for "Standard USB cable"

HP Photosmart... | Answered on Apr 22, 2020

You can learn how to set up your printer driver with CD or Without CD. Follow the given steps:
• First, load the software installation CD into the drive and start the Hp printer setup or Installation process from 123.hp.com/setup. In general, your printer device automatically opens the setup.exe.
• If not, you can manually open it by browsing through the computer device.
• Hp printer setup or Installation process is of 3 steps. Prepare, connect and activate. First, they prepare the basic printer setup process.
• Second, the connect displays you a list of software that is going to be installed in your device. Use the Customize Software Selection to change software selection.
• Click on the box "I have reviewed and accept the installation agreements and settings" checkbox and click Next.
• After that, your installer automatically completes the printer driver installation process. Now, the installer automatically detects the printer-computer connection and links the printer with the preferred device.
• The installer might ask you to enter the printer related details like the primary usage and the postal code to get the location information.
• Finally, the activate step lets you register your printer device on the Official Website. For the Activation process, you need an active internet connection.

HP PhotoSmart... | Answered on Apr 22, 2020

I've had the same error:

Hold down the following keys:

Photosmart Express, Photo Fix, Reprints, Print Photos and then Help.

You'll get the message: "Enter Special Key Combo"

Press OK.

Scroll over to Reports then self test: and press ok, it should print. a selftest report.

If you get an error Pen in Chute 1, or 2, has tsr failure: Call/Chat with an HP technician.

HP Photosmart... | Answered on Apr 01, 2020

Follow the steps on this HP link to reset the printer:


Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

HP Photosmart... | Answered on Mar 27, 2020


This seems to be Printer failure error. The best you can expect the printer to work is with the steps below.

Remove all the cartridges from the printer. Wipe the electrical ( tiny golden contacts ) with Lint free cloth. Disconnect the power cord from back of printer and while holding the power and cancel button - connect the cord. Release the buttons after 2-3 seconds.

It should prompt you to install cartridges. Hope everything goes smooth, if not it could be hardware related issue. You can also contact HP on 1-800-474-6836 for further information.


HP Photosmart... | Answered on Mar 23, 2020

Excuse me--but I would like hp to have a look at this series and come out with a statement.

I did call someone in computer repair i think he said they cannot fix it (I don't remember that part)--but (this I do recall) that it probably needed a sensor to be replaced.

I have another bone to pick with hp--revealing: I did use the quick set up format and did not watch any dvd s on it if they gave them--

one thing I've guessed from all of this--there are several colors that get used up awfully fast, and yellow is one of them--even when we have our default set for black. double check yourselves: I believe that their nice black is created with yellow and other colors as well as the black cartridge.

Since I cannot say whether this was revealed in any of the handouts or an instructional video, if there was one--I don't know that they didn't tell this outright.

To be truly user friendly--I don't think that sort of information should be so buried that a casual user wouldn't know that.

(Sure it makes what they more impressive if you don't know how they do it, but I'd like to think they want us to choose easily what colors we are using, especially when printing 'black' ink!)

HP Photosmart... | Answered on Mar 02, 2020

Have you run the Wireless setup wizard from Printer ? If No, Press Setup button on printer front panel - Scroll till Wireless/Network settings - Choose Wireless setup Wizard and follow the directions.

After you have setup printer on network - Run the Printer s/w disk and Choose Add a Device and Choose Wired/Wireless network and continue with the Installation screen.

HP Photosmart... | Answered on Feb 29, 2020

Salve La stampante Photosmart HP D5160 dopo l'accensione inizia a produrre rumori come ingranaggi che si graffiano ripetutamente nell'area vicino al cassetto di sostituzione delle cartucce, alla fine dopo alcuni istanti la stampante smette di fare rumore ed ? pronta per la stampa, ma ultimamente, dopo sopra, sistematicamente non viene pi? stampato e il punto esclamativo rosso lampeggiante rimane. Le cartucce sono originali e hanno una capacit? superiore ai 3/4. Spero in tuo aiuto il prima possibile. Grazie. Roberta

HP Photosmart... | Answered on Feb 25, 2020

Applicable error codes
This document applies to Ink System Failure error messages with any of the following codes:
0xC19A0001, 0xC19A0002, 0xC19A0003, 0xC19A0006, 0xC19A0008, 0xC19A0009, 0xC19A0013, 0xC19A0014, 0xC19A0015, 0xC19A0020, 0xC19A0021, 0xC19A0022, 0xC19A0023, 0xC19A0024, 0xC19A0025, 0xC19A0026, 0xC19A0027, 0xC19A0028, 0xC19A0030, 0xC19A0033, 0xC19A0034, 0xC19A0035, 0xC19A0036, 0xC19A0037, 0xc19A0040, 0xc19A0041, 0xc19A0042, 0xC19AC001, 0xC19AC002, 0xC19AC004, 0xC19AC008, 0xC19AC010, 0xC19AC020, 0xC19AC040, 0xC19AC063, 0xC19AC080, 0xC19AC0a5, 0xC19AC0c6, 0xC19AC0e7, 0xC19AC100, 0xC19AC129, 0xC19AC14a, 0xC19AC16b, 0xC19AC18c, 0xC19AC1ad, 0xC19AC1ce, 0xC19AC1ef, 0xC19AC200, 0xC19AC231, 0xC19AC252, 0xC19AC273, 0xC19AC294, 0xC19AC2b5, 0xC19AC2d6, 0xC19AC2f7, 0xC19AC318, 0xC19AC339, 0xC19AC35a, 0xC19AC37b, 0xC19AC39c, 0xC19AC3bd, 0xC19AC3de, 0xC19AC3ff, 0xC19AC400
HP Photosmart C6380 and others


There there to much to tell you what to do but I found a link for you to see it will tell you what to do just click on the link it will take you there.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

HP Photosmart... | Answered on Jan 31, 2020

So, if you want to print, the printer must be online. Offline method doesn't work to print. When the computer sayst that the printer is offline, it means ypur printer is turned off or you don't connected the printer to PC.
As in conclusion, if you want to print set the printer online.

HP Photosmart... | Answered on Jan 21, 2020

Contact HP for Care at 1-800-585-2494 Toll Free

HP Photosmart... | Answered on Jan 10, 2020

hi john

see if any on there site helps yo here theres also a manual on here as well.

Ink cartridge or toner, paper & accessories HP Photosmart C4183 All-in-One Printer


HP Photosmart... | Answered on Dec 13, 2019

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