HP PhotoSmart - Recent Questions, Troubleshooting & Support

Follow the steps on this HP link to reset the printer:


Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

HP Photosmart... | Answered Yesterday

You can learn how to set up your printer driver with CD or Without CD. Follow the given steps:
• First, load the software installation CD into the drive and start the Hp printer setup or Installation process from 123.hp.com/setup. In general, your printer device automatically opens the setup.exe.
• If not, you can manually open it by browsing through the computer device.
• Hp printer setup or Installation process is of 3 steps. Prepare, connect and activate. First, they prepare the basic printer setup process.
• Second, the connect displays you a list of software that is going to be installed in your device. Use the Customize Software Selection to change software selection.
• Click on the box "I have reviewed and accept the installation agreements and settings" checkbox and click Next.
• After that, your installer automatically completes the printer driver installation process. Now, the installer automatically detects the printer-computer connection and links the printer with the preferred device.
• The installer might ask you to enter the printer related details like the primary usage and the postal code to get the location information.
• Finally, the activate step lets you register your printer device on the Official Website. For the Activation process, you need an active internet connection.

HP PhotoSmart... | Answered 3 days ago


Look at THIS EBAY ITEM (http://cgi.ebay.com/6-FEET-USB-A-B-STANDARD-CABLE-for-PRINTER-SCANNER_W0QQitemZ320268842695QQihZ011QQcategoryZ42322QQssPageNameZWDVWQQrdZ1QQcmdZViewItem), as this is the standard USB cable you need to connect your printer to your mac pc.

Search ebay or other place for "Standard USB cable"

HP Photosmart... | Answered 3 days ago


This seems to be Printer failure error. The best you can expect the printer to work is with the steps below.

Remove all the cartridges from the printer. Wipe the electrical ( tiny golden contacts ) with Lint free cloth. Disconnect the power cord from back of printer and while holding the power and cancel button - connect the cord. Release the buttons after 2-3 seconds.

It should prompt you to install cartridges. Hope everything goes smooth, if not it could be hardware related issue. You can also contact HP on 1-800-474-6836 for further information.


HP Photosmart... | Answered on Mar 23, 2020

Try this......

Solution one: Reset the product
Use the instructions below to resolve the issue by restarting the product.
  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

HP Photosmart... | Answered on Mar 17, 2020

Excuse me--but I would like hp to have a look at this series and come out with a statement.

I did call someone in computer repair i think he said they cannot fix it (I don't remember that part)--but (this I do recall) that it probably needed a sensor to be replaced.

I have another bone to pick with hp--revealing: I did use the quick set up format and did not watch any dvd s on it if they gave them--

one thing I've guessed from all of this--there are several colors that get used up awfully fast, and yellow is one of them--even when we have our default set for black. double check yourselves: I believe that their nice black is created with yellow and other colors as well as the black cartridge.

Since I cannot say whether this was revealed in any of the handouts or an instructional video, if there was one--I don't know that they didn't tell this outright.

To be truly user friendly--I don't think that sort of information should be so buried that a casual user wouldn't know that.

(Sure it makes what they more impressive if you don't know how they do it, but I'd like to think they want us to choose easily what colors we are using, especially when printing 'black' ink!)

HP Photosmart... | Answered on Mar 02, 2020

Have you run the Wireless setup wizard from Printer ? If No, Press Setup button on printer front panel - Scroll till Wireless/Network settings - Choose Wireless setup Wizard and follow the directions.

After you have setup printer on network - Run the Printer s/w disk and Choose Add a Device and Choose Wired/Wireless network and continue with the Installation screen.

HP Photosmart... | Answered on Feb 29, 2020

Salve La stampante Photosmart HP D5160 dopo l'accensione inizia a produrre rumori come ingranaggi che si graffiano ripetutamente nell'area vicino al cassetto di sostituzione delle cartucce, alla fine dopo alcuni istanti la stampante smette di fare rumore ed ? pronta per la stampa, ma ultimamente, dopo sopra, sistematicamente non viene pi? stampato e il punto esclamativo rosso lampeggiante rimane. Le cartucce sono originali e hanno una capacit? superiore ai 3/4. Spero in tuo aiuto il prima possibile. Grazie. Roberta

HP Photosmart... | Answered on Feb 25, 2020


This error comes due to carriage jam. Turn off the printer and unplug it from wall socket. Now, remove the cartridges and check for any dried up ink residue on cartridges on inside the carriage. Clean the cartridges contacts and carriage using a Q-tip dipped i alcohol. Let the carriage and cartridges dry before you plug in the printer.
Install the cartridges and check. If it still shows error then unplug the power cord coming to the printer without switching it off. Now, remove the rear door of the printer and check for any paper jams over there, remove if any. Wit for at least 15 seconds and plug in the power cord. Now check whether it is working.

Daniel Scott

HP Photosmart... | Answered on Feb 04, 2020

Applicable error codes
This document applies to Ink System Failure error messages with any of the following codes:
0xC19A0001, 0xC19A0002, 0xC19A0003, 0xC19A0006, 0xC19A0008, 0xC19A0009, 0xC19A0013, 0xC19A0014, 0xC19A0015, 0xC19A0020, 0xC19A0021, 0xC19A0022, 0xC19A0023, 0xC19A0024, 0xC19A0025, 0xC19A0026, 0xC19A0027, 0xC19A0028, 0xC19A0030, 0xC19A0033, 0xC19A0034, 0xC19A0035, 0xC19A0036, 0xC19A0037, 0xc19A0040, 0xc19A0041, 0xc19A0042, 0xC19AC001, 0xC19AC002, 0xC19AC004, 0xC19AC008, 0xC19AC010, 0xC19AC020, 0xC19AC040, 0xC19AC063, 0xC19AC080, 0xC19AC0a5, 0xC19AC0c6, 0xC19AC0e7, 0xC19AC100, 0xC19AC129, 0xC19AC14a, 0xC19AC16b, 0xC19AC18c, 0xC19AC1ad, 0xC19AC1ce, 0xC19AC1ef, 0xC19AC200, 0xC19AC231, 0xC19AC252, 0xC19AC273, 0xC19AC294, 0xC19AC2b5, 0xC19AC2d6, 0xC19AC2f7, 0xC19AC318, 0xC19AC339, 0xC19AC35a, 0xC19AC37b, 0xC19AC39c, 0xC19AC3bd, 0xC19AC3de, 0xC19AC3ff, 0xC19AC400
HP Photosmart C6380 and others


There there to much to tell you what to do but I found a link for you to see it will tell you what to do just click on the link it will take you there.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

HP Photosmart... | Answered on Jan 31, 2020

go to the HP support website and download the support assistant for your printer

HP PhotoSmart... | Answered on Jan 21, 2020

So, if you want to print, the printer must be online. Offline method doesn't work to print. When the computer sayst that the printer is offline, it means ypur printer is turned off or you don't connected the printer to PC.
As in conclusion, if you want to print set the printer online.

HP Photosmart... | Answered on Jan 21, 2020

Contact HP for Care at 1-800-585-2494 Toll Free

HP Photosmart... | Answered on Jan 10, 2020

hi john

see if any on there site helps yo here theres also a manual on here as well.

Ink cartridge or toner, paper & accessories HP Photosmart C4183 All-in-One Printer


HP Photosmart... | Answered on Dec 13, 2019

When you get that message, ususally the rollers that pick up the paper have stuff on them that's made them slick. This video shows how to clean the rollers (and some other steps as well).

HP Photosmart... | Answered on Nov 19, 2019

Sorry, this isn't ASAP, but here's a solution on HP's website.


The most important part of this is taking off the rear door / duplexer and cleaning the two rollers that you can just see inside the printer with the back off. Those two rollers inside the back of the printer (not the ones in the door or the ones hanging out the back when you take off the rear door) are the ones that pick up the paper and feed it up into the printer. Those rollers are hard to get to - long qtips are strongly suggested. If those get rollers dust or gunk on them, they get smooth and don't pick up paper as well.

Click the link for detailed instructions - don't just go with my summary of the solution.

HP Photosmart... | Answered on Nov 19, 2019

This video is for the C7280, but the instructions are supposed to be true for the 8250. Usually that message when you have paper means that the rollers in the printer are slick and not picking up paper. The video shows how to fix that.

HP Photosmart... | Answered on Nov 19, 2019

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