Question about HP Photosmart C4280 Aio Printer
I have a MacBook Pro and a HP Photosmart c4280 printer. The printer and copying works fine but it won't scan!! the LCD screen on the printer says "USB not connected" when it is!! HELP please. Thank you.
I had the same problem. The thing is I was pressing the scan button on the printer and getting the lovely "USB not connected" message. However, if you open the printer icon in the dock (Mine is "HP Photosmart C4200 series") and click the Scanner button in the upper right hand corner, then click "New Scan," voila! presto! and all is right with the world again.
Yes, it is obnoxious that HP made a defective scanner button, and I may download the driver again when I get a chance. But yay for quick fixes!
Posted on May 03, 2008
Same problem here. Pressing scan button on printer resulted in "USB not connected" message. Combination of Solutions #2 & #3 worked for my Mac OS X and HP Photosmart C4200 series All-in-One printer/scanner/copier:
1. Verify this is the right solution for you by checking label on CD "HP Photosmart C4200 series" against "About this Mac" window from the apple toolbar.
2. If Mac OS X version is a later version than the CD, download the file "HP_Installer_PSC4200_v9.7.1.dmg 1/1 (187.98M)" from the link under "Step 3: Obtain software:" on the following link:
(NOTE: I NEVER CLICKED THE "Download Only>>" BUTTON, I JUST CLICKED THE FILENAME ABOVE, LISTED UNDER "Download file(s) to install later:".)
3. Wait for download. After downloaded, click on icon "HP Installer" in new "HP Software" window and follow prompts. For installation, wait. Then wait some more. 4. Make sure scanner is powered on and plugged in. Press "scan" button on scanner and... SUCCESS!!!
Background: Before taking these steps, I had already installed the HP software from the CD that came with my printer. The CD is labeled for Mac OS X v 10.3.9 and 10.4. I have Mac OS X v 10.5.2 Leopard software and, yes, I got the new printer for free (via a rebate) from the Apple store. So the HP CD was compatible with an earlier version than my system (10.3.9/10.4 versus 10.5). I went to www.hp.com, software and driver downloads, & couldn't find my way through. I looked at the links in Solution #3 and selected the "Download file(s) to install later:" file on the second link, because the "Download Only>>" looked like it was probably redundant to the software I had already loaded from my CD (?); anyhow I didn't need it for my situation. Don't know how long the wait for installation - it was long.
Thank you to bandana_gyrl & Urbnx for your help - I've been frustrated with for some time. Now I can scan!
Posted on May 09, 2008
Windows Vista provides a basic set of scanning drivers, also referred to as Windows Image Aquisition (WIA) drivers, that you can use as an alternative to scan a document when you cannot scan using the HP drivers.You can still scan with one of the following methods:
Method one: Scanning with Windows Photo Gallery
To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:
Posted on Jan 10, 2010
Ok here is the answer you have all been waiting for - look on the CD that came with any HP printer for the mac and you will see that it is for 10.3.9 and 10.4. I bet you dollars to donuts you have the new 10.5 leopard software and you got the new printer for free from the apple store.
All is not lost - go to the hp website at www.hp.com and on the left side you will see a grey menu that says software and driver downloads click on it and type your product. The version right now is 9.7.1 once you get all the way through. DO NOT INSTALL THE HP INSTALLER FILE - it is the same as the CD.
Posted on Feb 27, 2008
Once you have loaded the software, try this
Issue When the scan button is pressed on the product, nothing happens. The scan button does not work correctly. Workaround Choose one of the following options to scan without using the scan button. Option one: Scan using Windows Fax and Scan
NOTE: The Windows Fax and Scanoption is available in the Business, Ultimate, and Enterprise editionsof Windows Vista. If you have the Home Basic or Home Premium edition ofWindows Vista, skip to Option two: Scan using Paint.
Posted on Sep 28, 2009
Do you have Leopard installed on your Mac? I've had the same problem since I installed Leopard.
These are two drivers developed by HP that might solve your problem. Both were developed after the release of Leopard, so I'm assuming they were made to fix the scan problem.
I haven't had the chance to check them out yet, but please let me know if they work out for you.
Posted on Feb 13, 2008
Hey all. i have a windows with vista hp computer and my scanner says usb not connected all the time. for me the trick is to scan from the hp solution center program on my computer instead of pushing the scan button on the actual printer/scanner device. you can download the solution center from the full features download on the hp website for the photosmart.
Posted on Apr 23, 2010
I had the same problem but with c4250 instead of c4280 and an hp laptop, not a a MacBook. But I left the USB plugged in, I went to Devices and Printers, clicked the printer that I want to scan from, and then it should have an option that says "Scanner Actions". Under that, there should be links that say "Scan a document or photo" or "Scan Settings". Click the first one and then click Scan in the box that pops up. That should work!
Posted on Sep 28, 2013
Re: HP Photosmart C4280 All-in-One setup
Okay... it took forever but here is the fix for your All-in-one problems.
First off, everything was working for my printer except for the scan button (it said that the USB was not connected), but I have used this same fix for several device driver issues now and it has worked every time.
Go to C:\WINDOWS\System32\DriverStore\FileRepository and look for a folder named hpojscan.inf_c876c5d8
Click on hpojwia.dll (Type: application extension) and copy the file.
Go back to C:\WINDOWS\System32 and paste the hpojwia.dll file (if you look before the paste, the file is not listed).
Then go to Device Manager and you should see "HP Photosmart C4200 series" with an error. Click on it, go to Properties- Driver tab- update driver and the Install Wizard will start. You can then put the regular installation CD into the computer and click Okay. That should fix your problems!
This fix, though time consuming, has worked for several USB driver problems for me. You simply have to figure out the correct driver folder in "FileRepository" and copy either the DLL Application Extension file into "System32" or copy the Inf file (Setup information) into the C:\Windows\inf folder- To determine which you need, simply search to see if the DLL or inf files in the correct FileRepository folder are present in the System32 or inf folders, respectively, and then update the driver in Device Manager.
Hope this helps everyone!
Posted on Mar 19, 2008
HP has a driver you can download to correct this problem. I've had a Gateway and a Dell.
HP is the best!
Posted on Mar 31, 2009
I had the same problem. I almost gave up on the f****** HP ****- but I reopened the stupid HP solution center, and clicked on the device list on the right- yes I know I only have one device, but than it started to work-although the stupid device still displayed error that it is not connected to USB while scanning!
And yes by the way- when it displayed error that it is not connected to USB it still printed files from word.
I hate HP, I will nevery buy any **** from them again, and people writing this stupid SW should be shot.
Posted on Feb 04, 2009
I followed #5 and it worked fine--including after I turned the printer/scanner off and then back on again--THANK YOU a million!
Posted on Aug 10, 2008
As SOLUTION #5 (Mitchlong) suggested. Use the HP Solution Center application link. Go to Start menu, then Programs or All Programs, then your HP Solutions folder, then look for HP Solution Center (the icon has a black disc with letters 'hp') and click it. This opens the Solution Center window with a Scan Document button.
This worked for me. I did not even need to restart my printer.
Posted on Jun 09, 2010
Usb not connected when tried to scann
Posted on Mar 28, 2009
Tips for a great answer:
Dec 02, 2009 | HP Office Equipment & Supplies
Jul 21, 2009 | HP Photosmart C4280 Aio Printer
Jun 01, 2009 | HP Photosmart C4280 Aio Printer
Jun 01, 2009 | HP Photosmart C4280 All-in-One InkJet...
Mar 01, 2009 | HP Photosmart C4280 All-in-One InkJet...
Jan 08, 2009 | HP Photosmart C4280 Aio Printer
Jan 08, 2009 | HP Photosmart C4280 Aio Printer
Dec 12, 2008 | HP Photosmart C4280 Aio Printer
Aug 06, 2008 | HP Photosmart C4280 Aio Printer
Feb 27, 2008 | HP Photosmart C4280 Aio Printer
51,772 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: