20 Most Recent HP Officejet J5780 All-In-One InkJet Printer Questions & Answers


Connected HP Officejet J5780 to my macbook, when I

Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.Post / thumbs / testimonial are welcome!
11/25/2022 10:20:51 AM • HP Officejet... • Answered on Nov 25, 2022

How to reset hp officejet j5780

You should really go through the manual next time you buy a device, not only can it explain you all the features which it has, but you can also figure out answers to basic things like "how to reset it". Here's the manual, I hope I helped: HP Officejet J5780 PDF Manual
11/16/2022 8:43:21 AM • HP Officejet... • Answered on Nov 16, 2022

Hp officejet j5780, NOT SCANNING

go to www.hp.com and download a new driver of your scaner for xp
11/16/2022 8:41:03 AM • HP Officejet... • Answered on Nov 16, 2022

HP J8750 Cartridge error

I had this "Cartridge error" problem on my HP J5780 printer. Replaced the cartridge, but still got the same error. Then removed the cartridge and used a cotton swab with a little denatured alcohol, and gently and carefully cleaned the contacts in the printer. Followed this with a dry swab to be sure no alcohol left. Replaced the original cartridge, and have been using it for a week now with no more error message.

Casey K.
3/5/2022 4:06:24 PM • HP Officejet... • Answered on Mar 05, 2022

Cartridge error:remove cartridge and reinsert

Forgive me for asking this, but roughly speaking about 80 to 95% of problems involving ink or toner are resolved by the following:
Are you using a factory new ink cartridge supplied by the manufacturer of the printer?
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If you are using the manufacturer’s new ink cartridges, then please contact their technical support group. Factory new cartridges usually have warranties on them.

5/16/2020 11:27:08 AM • HP Officejet... • Answered on May 16, 2020

Power and attenion keeps flashing says turn power off then on

Perform a partial reset of the HP All-in-One
  1. Turn on the HP All-in-One.
  2. Disconnect the power cord from the back of the unit.
  3. Press and hold the # and 3 buttons simultaneously.
  4. While still holding down the # and 3 buttons, connect the power cord to the back of the unit.
  5. Continue holding the buttons until the Power button blinks.
  6. Follow the instructions that display on the unit to select the language settings.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
7/19/2018 7:05:16 PM • HP Officejet... • Answered on Jul 19, 2018

HP Officejet J5780 - NO SCAN OPTIONS

Problem Solved. I'm not sure what exactly was the answer but here is the steps I followed. First I went to the HP website and followed their procedure to uninstall hidden devices (namely duplicate HP devices). I uninstalled all of the devices. Then (with the USB cable still attached) I deleted the Printer and Scanner from Control Panel. At this point I disconnected the USB cable (the cable worked but the software wouldn't recognize the cable was attached). With the cable unattached, I uninstalled all the HP software with the 'remove software' program in control panel. The I used the original disk for the printer and reinstalled the software. Eventually the installation process prompted me to reinstall the USB cable. It was at this point the software started to recognize the cable again. And here is the best part, after the software finished installing the 'Scan To' button started working correctly!!!!
11/17/2017 8:26:20 PM • HP Officejet... • Answered on Nov 17, 2017

My HP J5780 will not scan.

you document was place in a different direction, try to place the document in the right place and scan again.
hope this helps
3/15/2017 2:36:12 PM • HP Officejet... • Answered on Mar 15, 2017

I do not know to

I don't think the HP Officejet 5780 have the capacity automatic for double side copy.
nothing in the printer specification have the double side copy listed.
what you can do is copy one side and trun the paper over and copy the other side.
6/17/2016 5:02:02 AM • HP Officejet... • Answered on Jun 17, 2016

Why is carriage jam show then when i push ok. it read print cancelled then goes back to carriage jam

Check the side sensor board or the head sensor
4/4/2016 8:06:19 AM • HP Officejet... • Answered on Apr 04, 2016

Receive failed in faxes

check telephone line
9/17/2015 7:30:12 PM • HP Officejet... • Answered on Sep 17, 2015

Where is the CMOS battery located on an HP Officejet J5780?

It does not have a cmos battery. the printer has flash memory so no need for batterycan't help with factory reset or bios flash sorry
6/21/2015 11:09:42 PM • HP Officejet... • Answered on Jun 21, 2015

Hp J5780 all in one - I cannot get the printer to attach to the bottom portion.

Regarding your recent inquiry about the HP 74, 75, 74XL or 75XL ink cartridge error message ("Cartridges Not Aligned" or similar printer alert condition) and inability to print with your HP OJ J578 printer, this type of error is normally associated to an electrical connection issue between the printer and the cartridge, or more likely, an internal micro-electronic failure inside one of the ink cartridges (.....it is very rare for both cartridges to fail at the same time). An electronic failure of the cartridge would be unrelated to the ink cartridge refill process; these same failures can (and frequently do) occur with brand new ink cartridges.* To help identify the root cause, and to confirm/determine which of the two ink cartridges is causing the failure condition, please run the 'Tap 41' cartridge's electrical diagnostic test below (refer to C.) Please first verify the age of the ink cartridge(s)....look at imprinted date on front of ink cartridge. If this 'warranty expiration date' has expired, then potential internal electrical cartridge failures can occur due to internal corrosion, etc. NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information. DIAGNOSTIC STEPS: A.Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519 B.Print Extended Self Test:
    1.Press CANCEL + OK buttons at the same time. 2.The extended self test page should print. --- Verify all colors and all stair-step nozzles are firing (i.e. no missing horizontal lines should be visible in the stair-step grid patterns). (NOTE: the self test page is a 'forced' test print whether the ink cartridges are good or bad). Inspect color bars to verify proper nozzle/jetting health. If normal/regular printing is still not permitted then the problem is with either one, or both, of the ink cartridges. Activate Tap 41 test to confirm which cartridge is causing the issue. C.Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to video procedure (or .pdf document) at the following links on how to activate and read the service test: http://inkjet411.com/?page_id=544
      1.Press the * and # keys simultaneously. 2.Enter 124 (or 123) at keypad. 3.Use the arrow keys to navigate to the System Menu. Select Ok. 4.Use the arrow keys to navigate to the 'print-mech tap test'. Select Ok. Should display 'code = 0'. 5.Use the arrow keys to enter 'code = 41' (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern should begin to print. NOTE 1: The 'Tap 10' (extended self test) can also be activated by pressing CANCEL + OK buttons at the same time. Whether ink cartridges are good or not, i.e. this is a forced print test). Refer to following 4 paragraphs (or video) on how to interpret diagnostic report..... NOTE 2: You may also refer to this document for specific printer model 'Tap 41' diagnostic & 'Cartridge Error Bypass' step-by-step instructions: http://inkjet411.retailinkjet.com/wp-content/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf --- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 75/75XL color cartridge should display 600 good nozzles, while a good HP 74/74XL black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video on how to read the printout. ---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink. You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above and enter "code = 10". Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one or both of the ink cartridges is damaged. NOTE 3: It is possible to 'temporarily' bypass the cartridge error message (for emergency printing purposes only), please refer to link above/below for video/documentation instructions. However, if the cartridge is determined to be electrically damaged, largely dependent on the 'Tap 41' diagnostic test results, the cartridge will eventually need to be replaced with a new one. With a marginally performing ink cartridge, this typically results in allowing 1 entire print job to be printed at a time. If this does not permit any print operations then the cartridge has severe internal electrical damage and will need to be replaced: http://inkjet411.retailinkjet.com/wp-content/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf D. Cartridge Error Bypass ( Emergency Printing Only - http://inkjet411.com/?page_id=544 ): 1. Press the * and # keys simultaneously. 2. Enter 123 (or 124) at keypad. The 'Underware' menu should be displayed. 3. Use the arrow keys to navigate to the Information Menu. Select Ok. 4. Use the arrow keys to navigate to the 'checksum for relock data input'. Select Ok. LCD should display a 5-digit number after a few seconds. 5. Attempt to send a print job to printer NOTE: with a marginally performing ink cartridge, this typically results in allowing 1 entire print job to be printed at a time. If this does not permit any print operations then the cartridge has severe internal electrical damage and will need to be replaced. *Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process. The "Incompatible Print Cartridge(s)" / "Print Cartridge(s) Problem" / "Refer to printer documentation" / "Cartridge Error: Cartridge must be replaced" / "Cartridge in left/right slot is not intended for use in this printer" / "Now printing alignment page" error messages are typically indicative of failed micro-electronics internal to the ink cartridge(s). Also note that it is common to have a marginally performing ink cartridge (which was performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors. Running the 'Tap 41' cartridge health diagnostics test will confirm the active state of both cartridges. For reference, the following page provides a complete review of the majority of cartridge error messages you may observe on your printer at one point or another: http://inkjet411.com/?page_id=509 However, if your printer works routinely after inserting a brand new HP 74 and/or HP 75 ink cartridge in it, then this will confirm root cause of failure as being limited to one of the ink cartridges. For additional HP OJ5700 printer series diagnostics information please visit: http://inkjet411.com/?page_id=1813 --- CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors. We do NOT suggest refilling these types of ink cartridges.....refilling of HP 74/75 original/genuine ink cartridges is only suggested! HP 74/75 Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=WqnHRFpbo0w --- If you need to purchase a new HP 74/75 ink cartridge(s), we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating and provide a 1-year warranty (remanufactured ink cartridges which have been thoroughly tested; purchases are only available by USA residents). For any additional questions please contact us directly: [email protected]
3/3/2015 4:13:44 PM • HP Officejet... • Answered on Mar 03, 2015

Number of rings to answer fax?

have an HPOfficejet 6500A Plus and the ax number of rings is preset at 2 rings before answer. How can I Increase the number of rings?
9/25/2014 9:17:48 PM • HP Officejet... • Answered on Sep 25, 2014
Not finding what you are looking for?
HP Officejet J5780 All-In-One InkJet Printer Logo

514 questions posted

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

6691 Answers


Level 3 Expert

8093 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

OfficeJet HP

  • OfficeJet HP

Most Popular Question

cmos battery located hp officejet j5780

  • Office Equipment & Supplies