Problem lifting cartridge lid on model dx7400

The is covered completely in the Owners Manual. I suggest you download the manual from the Canon support website to have as a reference in the future.

Steps:

1. Open the front paper tray door.

2. Lift the entire top of the printer until it is as high as it will go and locks the brace in place. The ink cartridge carriage will move to the center of the printer. The cartridge needing changing will have a light blinking to indicate it.

3. Push in the back tab on the cartridge and lift it out.

4. Remove the new cartridge (be sure it\'s the right color) from the packaging, remove the plastic clip that protects the ink feed aperature.

5. Push the cartridge into the slit in the carriage and press down on the end closest to you to lock the tab in place.

6. Lift up on the printer top and push the bottom of the brace away from you to unlock it and then lower the lid.

7. the printer will then go through several cycles to realign the cartridges and verify the new one is feeding properly.

8. If more than one cartridge goes dry at the same time, repeat steps 3-5 for all cartridges before lowering the lid.



Good luck!

Hello
Make sure the printer is turned on. Lift the printer's front cover. NOTE: The ink cartridge should be in the up/loading position unless the printer is busy.

1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.
2. Remove the cartridges.
3. Check and make sure that all of the protective tape has been removed from the contacts on the ink cartridge.
4. Replace the cartridges.
5. Snap the lids closed.
6. Close the printer's front cover.
7. When prompted on the printer's LCD to choose New or Old, choose Old.
8. Press the Select button.

This was from Dell's website
Hope this helps, if so do rate the solution

1. Make sure the printer is turned on.
2. Lift the printer's front cover.

NOTE: The ink cartridge should be in the up/loading position unless the printer is busy.

1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.

2. Remove the cartridges.

3. Check and make sure that all of the protective tape has been removed from the contacts on the ink cartridge.

4. Replace the cartridges.

5. Snap the lids closed.

6. Close the printer's front cover.

7. When prompted on the printer's LCD to choose New or Old, choose Old.

8. Press the Select button.

This was from Dell's website.

Thanks.

Ben.

1. Make sure the printer is turned on.
2. Lift the printer's front cover.

NOTE: The ink cartridge should be in the up/loading position unless the printer is busy.

1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.
2. Remove the cartridges.
3. Check and make sure that all of the protective tape has been removed from the contacts on the ink cartridge.
4. Replace the cartridges.
5. Snap the lids closed.
6. Close the printer's front cover.
7. When prompted on the printer's LCD to choose New or Old, choose Old.
8. Press the Select button.

Hope this helps. Please rate my response.
Thanks.
Have a good day.

Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).


Figure 1: Open Ink Cartridge Lids

Reseat the Ink Cartridges and Make Sure the Lids Are in Place

1. Make sure the printer is turned on.
   
2. Lift the printer's front cover.
   
   Note: The ink cartridge should be in the up/loading position unless the printer is busy.

1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.
   
2. Remove the cartridges.
   
3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.
   
4. Replace the cartridges.
   
5. Snap the lids closed.
   
6. Close the printer's front cover.
   
7. When prompted on the printer's LCD to choose New or Old, choose Old.
   
8. Press Select.

Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

Back to Top
» Reposition the Encoder Strip

1. Remove the power cord from the printer.
   
2. Lift the scanner unit to expose the inside, where the printer cartridges are located.
   
3. Gently slide the ink cartridge carrier to the middle of the printer.
   
4. Gently move the top part of the printer belt to the right.
   
5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
   
   
   Figure 1: Inkjet Printer Encoder Strip
   
   
6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
   
7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
   
8. Once the encoder strip has been re-seated, close the scanner lid.
   
9. Re-connect the power cord to the printer.

Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).


Figure 1: Open Ink Cartridge Lids
Back to Top
» Reseat the Ink Cartridges and Make Sure the Lids Are in Place

1. Make sure the printer is turned on.
   
   
2. Lift the printer's front cover.
   
   Note: The ink cartridge should be in the up/loading position unless the printer is busy.

1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.
   
   
2. Remove the cartridges.
   
   
3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.
   
   
4. Replace the cartridges.
   
   
5. Snap the lids closed.
   
   
6. Close the printer's front cover.
   
   
7. When prompted on the printer's LCD to choose New or Old, choose Old.
   
   
8. Press Select.

Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

Back to Top
» Reposition the Encoder Strip

1. Remove the power cord from the printer.
   
   
2. Lift the scanner unit to expose the inside, where the printer cartridges are located.
   
   
3. Gently slide the ink cartridge carrier to the middle of the printer.
   
   
4. Gently move the top part of the printer belt to the right.
   
   
5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
   
   
   Figure 1: Inkjet Printer Encoder Strip
   
   
6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
   
   
7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
   
   
8. Once the encoder strip has been re-seated, close the scanner lid.
   
   
9. Re-connect the power cord to the printer.

Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).


Figure 1: Open Ink Cartridge Lids

Reseat the Ink Cartridges and Make Sure the Lids Are in Place

1. Make sure the printer is turned on.
   
   
2. Lift the printer's front cover.
   
   Note: The ink cartridge should be in the up/loading position unless the printer is busy.

1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.
   
   
2. Remove the cartridges.
   
   
3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.
   
   
4. Replace the cartridges.
   
   
5. Snap the lids closed.
   
   
6. Close the printer's front cover.
   
   
7. When prompted on the printer's LCD to choose New or Old, choose Old.
   
   
8. Press Select.

Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

Back to Top
» Reposition the Encoder Strip

1. Remove the power cord from the printer.
   
   
2. Lift the scanner unit to expose the inside, where the printer cartridges are located.
   
   
3. Gently slide the ink cartridge carrier to the middle of the printer.
   
   
4. Gently move the top part of the printer belt to the right.
   
   
5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
   
   
   Figure 1: Inkjet Printer Encoder Strip
   
   
6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
   
   
7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
   
   
8. Once the encoder strip has been re-seated, close the scanner lid.
   
   
9. Re-connect the power cord to the printer.

If this information has not solved your issue, then you have to contact Dell. They may need to replace the printer.

Lift the scanner up to expose the inside of the printer. Thers a button "stop" top left face of printer, press and release and the print cartridge holder will move, press again and it will stop at the colour that needs replacing, press again (total four times) to show if other cartridges are ok. Press again and the cartridge carrier will return to right of the machine. Lift the lid (grey colour) to show the cartridges, remove and replace the ones that have been shown to be empty. Close the lid, it should click. Close the scanner down again. Press "start" to recharge the cartridge. ANy other problems try the epson support site. Good luck.

This is from Dell's website

STEP: Reseat the ink cartridges and make sure the lids are in place.

1. Make sure the printer is turned on.
2. Lift the printer's front cover.

NOTE: The ink cartridge should be in the up/loading position unless the printer is busy.

1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.
2. Remove the cartridges.
3. Check and make sure that all of the protective tape has been removed from the contacts on the ink cartridge.
4. Replace the cartridges.
5. Snap the lids closed.
6. Close the printer's front cover.
7. When prompted on the printer's LCD to choose New or Old, choose Old.
8. Press the Select button.

1. Make sure the printer is turned on.
2. Lift the printer's front cover.

NOTE: The ink cartridge should be in the up/loading position unless the printer is busy.

1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.
2. Remove the cartridges.
3. Check and make sure that all of the protective tape has been removed from the contacts on the ink cartridge.
4. Replace the cartridges.
5. Snap the lids closed.
6. Close the printer's front cover.
7. When prompted on the printer's LCD to choose New or Old, choose Old.
8. Press the Select button.

This was from Dell's website