We just bought our daughter a Creative Zen for Xmas and had our gathering today. She had hooked it to a USB port to charge. It seems to be frozen and says it is docked and shutting down, but nothing is happening. We have tried holding the "on, off" button but nothing seems to help. I have tried to hook it to our computer by connecting it to our USB port, but I get a message saying that it is not connected. Any ideas or should I just return it to Future Shop?
Ok on the side of the zen V there is this little tiny whole i mean very tiny.take a pin while trying 2 charge and push in wiht the pin...I got a zen V last Christmas and i had the same problem auntill i did that....The screen froze and wouldnt let me play anything. so please try it and dont push to hard, you might break it.
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I'm assuming you're not using a hub but plugging directly into one of the USB ports on your laptop?
First, have you installed all current patches for your PC? I think this was a common error message that was hotfixed some time ago, so be sure your OS is up-to-date. If so, you could try to uninstall all USB ports in device manager, then restart. When your system is up, go to the first USB device and right-click, then turn off warning messages. This is just for the error message, you may have a problem with your Zen as well so try it on a different PC if possible but I'd do that when it's fully charged. You may need to do a hard reset (instructions in your manual) to get it to work but that may delete all of the Zen's contents, so that's a last resort.
Don't worry that doesn't mean that your mp3 player is faulty, if there is any fault it is from the charger but since the usb charges it well, just continue to use it. It doesn't mean the player is faulty, IT HAPPENS.
If you can't connect through USB anymore (also no reaction on you computer and no sign of connecting on the screen of the player),
you are going to need a new logic board. I know only one place that repairs creative zen players and sells the parts besides ebay obviously. If you just want to get the music out you can stick the hard drive on an iPod video logic board (they are compatible) and use a utilty like sharepod to extract the music.
Well! I bought a ZEN V Plus yesterday, spent a whole day setting it up ... tried to charge it today, using the USB charger ... KAPUT! it went into recovery mode ... I had the same problem as you mentioned .... try this firmware fix from CREATVE ,.... Hope it helps! good luck http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?
I have the same problem and was informed by a tech at Kenwood elec. that the mp3 player has to be put in "mass storage class mode". Can anyone tell me how to do this.
ok, first of all the zen needs windows xp with service pack 2 to work with your pc, if your windows does not have service pack 2 , the usb port will not work with it.
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