Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player
Tried to upgrade my firmware on the zen touch to be able to use it with Vista. Upgrade on XP and with media player 10 as Creative say. However player now only in recovery mode PC does not recognise player, cannot get any firmware to player shows version 0.0.10 on player screen. Any help appreciated
I had the same issue after trying to update firmware the PC kept saying the player was not connected, I have copied the reply below from Creative Customer Services on how I fixed this problem. I was lucky that I have access to an old PC that had WMP 10 so I didn't need to mess with my own PC. However, there was some messing about with the instructions to get the fix. My main tip is follow the instructions below, then go to device manager and uninstall the Zen from your USB list, it will probably be flagged with a yellow triangle. Remove it totally and then reinstall the Zen driver, this worked for me after I had taken the steps listed here;
1. Please uninstall all Creative software & Drivers.
2. If WMP 11 is installed, remove it including Media Player 11 runtime
(may require a reboot for each thing).
Go to add/remove programs and uninstall these two files (this will put
your pc back to wmp10). http://support.creative.com/kb/ShowArticle.aspx?sid=16737
Related topic is further explained on this page http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx#DevicenotrecognizedafterinstallingWindowsMediaPlay
3. Download the following files from the website and save them to a
You may have to select your own Product > Choose your Specific Model>
then Double Click.
Down below; please ensure that your Operating System selected is Windows XP.
Driver : Creative Zen and Jukebox Driver Upgrade version 1.30.03
Firmware: Creative Zen Touch PlaysForSure Firmware 2.11.01
You may want to click the Show Details button on the right side for
4. Re-install the Zen Driver and reboot the PC and then connect the
5. Make sure the firmware update is ready,
Run the program but don't click the language bit yet), leave the mouse
hovering over your language selection.
6. On the Zen - select the option "reload OS"
7. As soon as it flashes up "reload new firmware now via USB" click the
language button on the firmware.
8. Now PC should find it and allow you to re-load the firmware. (it may
take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
10. If installation is successful, you can re-install your WMP11 and
everything should be okay this time.
Posted on Oct 19, 2008
After 2 weeks of trying various computers and numerous
posted “solutions”, this is what finally worked for me. I am not guaranteeing that you’ll have success.
In the recovery mode on the zen touch…
Cleaned all then reformatted
Found my wife’s old laptop that had no creative hardware or files on it. This computer was not running Microsoft® Windows Media® Player 10 or 11 but it did have an earlier version.
Downloaded the newest (plays for sure) firmware, from the creative.com site,http://support.creative.com/downloads/welcome.aspx?nDriverType=4&showdetails=1&bLatest=1 to the laptop. You need to download the latest firmware for it to work on a Win Xp computer.
Attached the zen to a USB 1 port. I don’t know if that made a difference. It was recognized as a MTP device.
On the laptop, I clicked on the firmware icon. A language window appeared. Put my cursor over English but didn’t click yet.
At that point- on the zen touch-clicked reload firmware.
When the zen touch prompted to begin reload, I immediately clicked on English.
That’s it. It worked. Good luck! Might work on other zens as well.
Posted on Jun 08, 2008
I figured how to install your firmware if you are having problems updating to the new version. Follow these simple steps.
First right click My Computer from the Start Menu and go into Properties, select the Hardware tab and go to your Device Manager. If your mp3 device is already hooked up it may be listed as a usb 2.0 device or something else. If you have a yellow warning on any of you icons, select this icon by right clicking and select un-install. You now should see New Device Found Wizard. If not whenever you see New Device Found Wizard come on your computer. SELECT, LET me Choose My setting Selection at bottom. Then choose portable device when it ask to select hardware. Don't select have disk option it should show MTP player for a selection, then click next. When it ask if your sure if you want to install device click yes. Now it should be able to firmware update. HOPEFULLY I probably confused the s*&% out of most. hope I helped someone out there
Posted on Feb 01, 2009
I fixed mine basically goto the hard drive delete creative folder, downgrade mediaplayer 11 10, uninstall all the root hubs and uninstall the device driver unplug device and reboot. plug it in and it should let you install firmware
Posted on Mar 04, 2008
You should not have had to install anything for the Zen to work on Vista. If you have installed any Creative software, remove it. Reboot, plug your player in, open Device Manager, and remove the device that shows up representing your player (completely uninstall it). Reboot again, and plug in your player. It should be recognized now.
If that still doesn't work, then boot your player into Recovery Mode, and perform both a Disk Cleanup and a Reformat. Reboot the player and try plugging it in again.
if it still doesn't try another computer and upload the latest firmware to it and then try it on your pc after firmware is loaded
Posted on Jan 23, 2008
Ok, people pay attention here!!!
I want you to know that I have tried every single thing everywhere on the web and to no avail, but I chose to use my thinker and wolla! I have a working zen which btw was not being detected by the PC plus I had a Firmware Problem box flash up everytime I would boot, which btw only went to recovery mode.
Now I am convinced without a doubt, that if you follow my instructions you will be able to get your player detected and reflashed properly, as the firmware is on the hard disk it doesn't matter if it fails on update.
Ok, I'll tell you just what it took to fix this.
All you do is this:
Take out the HDD, install it to a ATA-5 (2.5", basically a laptop HDD caddy) IDE to USB HDD caddy which you can buy and return if you find one at futureshop like I did.
Connect it to the PC. If you can't find it in Windows Explorer on XP, right click My Computer and select Manage>Storage>Disk Management, it will ask you to convert the disk, it doesn't do anything, but click ok anyhow. Then create a primary partition, make sure to not set it as active. Make this just over 1GB and then format it as FAT not FAT32, next create an extended partition, but don't format it at all.
Now, put the HDD back into the player, make sure you do a proper reset, plug in the power adapter, push a pin into the small hole on the left bottom of the zen and hold down play/pause for 4 seconds or so. This is a proper reset, now you will be in recovery mode again, run Disk Cleanup, then run Format All, then reboot the player from the option in recovery mode.
Now connect the players usb to the PC, download and open up both firmwares incase it will only detect one of them. Now to get your PC to detect the player you will need to have windows media player 10 installed and to install firmwhere from what I gather. Try connecting even if you don't have WMP 10, but if you can't find it, then this would be the reason. If your on vista I don't know what to tell you as I don't use vista.
Now, that the firmware program is open, make sure you boot the player to recovery mode by repeating the same reset procedure, except you don't need the power adapter this time. Now select the Reload Firmware option on the recovery mode screen. It will ask you be4 it erases the current firmware you click ok or yes, and then it will say connect to PC and update firmware now. This is when you click update on your pc, if its still grayed out its probably because your player still isn't being detected. I did this twice and the firmware update failed. I realized that it failed simply because I ran the firmware application on the PC but didn't use the Zen option first, so follow these instructions and you should have a working Zen, purhaps your drive is still good and just needs a wipe. Just be sure to delete any partitions that may show on the disk in Disk Management before you create the FAT partion. Do not use FAT32 or NTFS as those won't work, and the only way to get FAT to show up as an option is to create the primary partition as 1gb.
I hope this helps you, let me know if you get your player working again.
Posted on Oct 24, 2008
A heav problem firmware for zen touch labs 20 gb dap-hdoo14.
help for firmware
Posted on Jun 12, 2009
All I have to say is that I tried with wmp11 and wmp9 and nothing happened. But when I installed wmp10 and did the whole installation procedure again, everything worked fine. When you don't have the wmp10 installed, the driver is NOT installed correctly even if it seems to be OK. Finally if you do the firmware upgrade, you DON'T need any drivers in order to connect the ZEN to a PC running VISTA
Posted on Apr 05, 2009
Hi , to all having issues with "Firmware Problem " , i have 4 Creative Players ( 2 Vision M + 2 Touch )
I had 1 Vision M + 1 Touch displaying "Firmware Problem " on screen and always in Recovery Mode
Players would be found on PC , though WMP and Firmware Upgrade wouldn't detect them.
Spoke with Creative Tech support , tried many things.
I have had success ! It was simple little step that worked after much effort.
Now , i will say there is a story to get to the end point for me which i will detail , may find the difference of success or not in the detail .
I am not sure of what details that i explain was the crucial factor so i will tell all , bare with me !
I have to PC's , 1 run Vista and the other Windows XP.
I had success with Windows XP.
In the end the what i did after all below just before i given up and threw out players i tried 1 last time and in a different way that worked . I had always had the players connected before opening Firmware Upgrade process , i had the Upgrade on screen with no player detected so i decided to unplug problem player and plugged in working player to see if Upgrade would detect it , and it did !
So then i unplugged it and reattached problem player and Whaalah ! , it was detected , was then able to press Upgrade on Firmware tool and now perfect.
### My suggestion is to try this first , open Firmware Upgrade download , when it is on screen saying no player detected , attach your player and see if this works. I cannot say if the following steps are needed because i had already been through them before i did this. ####
( Windows Media Player must not be active )
I had downloaded MP3 Recovery Tool from Creative also the Firmware Upgrades for players individually. The recovery tool would detect Vision M though after it downloaded update it wouldn't be found when it tried to Upgrade.
On advise from Creative Tech Support , i made changes to Windows System Registery ( regedit ),
i then rolled back Windows Media Player 11 to WMP 10.
With regards to Registery instructions , i will not give steps to process incase i make a mistake , so i suggest going to Ceative Website and contact Tech Support then they can instruct .
After these steps i can only suggest with no certainty of success , this was all trail and error , so unsure of what is and isn't nessacary so i have detailed all.
Open Firmware Upgrade tool , have WMP off , when the tool is present on screen.
No player detected , plug player in , if this works a banner will appear displaying current Firmware and the Firmware that will replace it if needed , just the click Upgrade button the rest will be automatic.
To all out there with similar issues , i do hope this may help !
I hope i am clear to understand.
Frustratingly painfull process.
Posted on Mar 06, 2009
In WinXp SP3 I did have the same problem. I tried to upgrade to 2.11.01. The old firmware was deleted and Windows did not recognize the Zen Touch
1. New installation WinXp Sp2
2. Installation Creative Media Source & Nomad Explorer
3. New installation Media Player 10.
4. In Device-Manager --> Hardware: Zen Touch is marked with "Question Mark". Selet this device with mouse pointer and click right button. Install device driver.
5. Now install ZenTouchP4S_PCFW_LB_2_11_01.exe.
Posted on Nov 21, 2008
There are good instructions here: http://support.creative.com/kb/ShowArticle.aspx?SID=16737 for rolling Windows Media Player back to v10 from v11.
Basically, you need to use a Windows XP machine with WMP version 10 on it to be able to run the firmware update for the Zen Touch. This firmware update, when complete, will make the Zen automatically compatible with Windows Vista. If you do not remove the THREE components of Windows Media Player 11 from your XP machine, though, the firmware upgrade will either fail part way through, or will fail to recognise your Zen touch, even though the driver appears to work for it.
If you're totally stuck, you can email me - [email protected]
Posted on Nov 09, 2008
You should buy a new player the zen touch is junkie my frame ware crashed and i can't reload it is there a way i can
Posted on Jan 31, 2008
This is not a solution but let me tell you guys this girl just made my night cuz I'd been trying to fix my zen touch the whole friggin' day. I almost throw it away down the stairs. [email protected] I love ya! So guys just follow number 5!
Posted on Dec 28, 2008
Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.
Now for the fun stuff:
Sounds like the same problem I've resolved several times in the past on here.
1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.
And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.
BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.
Posted on Mar 24, 2008
SOURCE: creative zen
After three months of trying and trying in many computers, following many, many procedures found all over the Internet, my Creative Nomad has accepted the firmware and has borned again.
What I did?
1. Connected the Nomad on a computer with Windows XP and Windows Media Player 9, that never has been touched by a creaive device.
It recognizes the device but can´t find any update to the drivers,
2. Updated Windows Media Player 9 to Windows Media Player 10,
3. Restart the computer
4. Connect the Nomad and the computer recognizes the device and autamtically search and found updated MPT drivers.
5. Run the firmware update program "ZenXtraP4SAudible_PCFW_LB_2_10_03 (Creative Zen Xtra PlaysForSure Firmware 2.10.03)"
6. Finally the magic button always has been disabled was enabled so start reloading firmware.
And now the Nomad is working in windows vista.
The difference between the computer where the firmware works and the others is that this has never had media player 10 or 11 and never has installed creative drivers.
Hope this can be useful to smoeone, somewhere, sometime.....
Posted on May 20, 2008
SOURCE: Firmware Update problem.(Failed)
Firmware Update problem.(Failed)
hi i have Creative Zen 4GB Mp3 player.
When i plug it via USB on my PC i can't upgrade frimware.İt always run in recovery mode.i start firmware upgrade and installer says "firmware upgrade failed.".Media explorer says Storage Media is 50 mb.Please help i don't know anything to repair it...
Posted on Mar 30, 2010
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