20 Most Recent Creative Labs Zen Touch MP3 Player Questions & Answers

from Creative Australia's site, I ended
up at the Australian Creative Support download page (I hope the link
works correctly)


The first download
1. Creative Zen and Jukebox Driver Upgrade version 1.30.03 (1.13 MB)
(actual file name JB3MV2_PCWDRV_US_1_30_03.EXE) installed a driver and
my computer was suddenly able to recognise the Zen... months of
searching over at last!

NOTE: Other countries' Creative sites do not appear to host the file I
downloaded from the Australian site...

Good luck

Creative Labs... | Answered on Sep 13, 2018

If you need to install the drivers for your Zen MP3 player you can go to http://support.creative.com/downloads/?h=7 and download what you need. The very first driver listed includes support for the Zen Touch, so all you need to do is download that driver, open it, and follow the install instructions.

Creative Labs... | Answered on Sep 11, 2018

use a program that rip DVDs and CDs, download it from www.download.com after you download rip the DVD and transfer it to your MP3. Hope this helped you

Creative Labs... | Answered on Sep 10, 2018

Hi, If you have a lot of Mp3 files. You can use windows media player. It will work with Zen. Just make sure you don't have any viruses on your PC or zen or it will destroy the files and do damage to internal memory. Good luck.

Creative Labs... | Answered on Feb 17, 2018


The above thread contains a successful use of Creative with Windows 7, keep reading down the page. Other suggestions have been to try Vista drivers rather than XP. And there was the inevitable suggestion to use Windows XP mode on Windows 7 (but not all versions of W7 have XP mode.)

Creative Labs... | Answered on Aug 22, 2017

for anyone else who still have unusable devices and the device is not there for the firmware but it is for anything else do this:

1. Plug in the player.
2. Goto device manager remove it's drivers and remove USB Roots (dont worry they'll all reload)
3. Reboot and unplug the player.
4. After windows loads goto add/remove programs and uninstall windows media player. Select downgrade.
5. If it asks you to reboot do so.
6. Then locate c:\program files\creative and just manually delete the folder you can put it back on if you wish later but it's useless and outdated junk.

Now reboot. Plug the device in and install the firmware.

If this works as good for me as anyone else lemme know.


Creative Labs... | Answered on Apr 10, 2017

This usually happens when your headphones get old. Try getting a new pair and it should work fine!

Creative Labs... | Answered on Jun 21, 2016

That could be a short in your mp3. You should be a small hole somewhere on it that says reset. You would need to get a needle or something that thin and push the button inside the hole and hold it for ten seconds. That should fix your system.

Creative Labs... | Answered on Feb 25, 2015

put the dvd in a dvd drive and open windows media player.

you should be able to choose rip and rip it to the hardrive of your computer. when that is completed connect your zen media player to the computer via usb and choose sync. find the movie and sinc it to the devise.

Creative Labs... | Answered on Mar 18, 2014

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