20 Most Recent Creative Labs ZEN Vision:M Digital Media Player Questions & Answers


Unable to add avi files to to media library


you won't be able to sync the avi file because your type of avi is not supported in the Zen

if you have the creative software on your computer well go
into the menu and select creative, because I don't have it in front of me I can't tell you where this is though all you have to do is search through and look to find "video converter" it's as easy as that.
all you do is when you find this is browse for you file and say what format you want to format to and start formating. they will ask if you want to sync you finished file to your zen.
12/18/2019 3:21:00 AM • Creative Labs... • Answered on Dec 18, 2019

Creative Zen Vision: M won't read some .avi files

avi is a container format, they are always different from codecs. obviously, the codec of your avi files can be supported by zen.
check the manual, and change your codec
12/6/2019 1:41:56 AM • Creative Labs... • Answered on Dec 06, 2019

Zen M

Hello, Akolcheva - Even rechargeable batteries eventually lose their ability to be recharged and need to be replaced. I suspect you need to purchase a replacement battery for your Zen M, install it, and charge it for use. I see there are several online sources for ordering Zen M replacement batteries. Also, since Zen M is a product of Creative, you may find better help by posting on the relevant product forum here: http://forums.creative.com/forumdisplay.php?f=3 . Note: If you are not already registered with the Creative Products forums, you can register for free. Then, you will need to log in to post your question. Best wishes.
12/17/2017 5:43:31 PM • Creative Labs... • Answered on Dec 17, 2017

Wont recognize

WOW. Just....wow! Something is very wrong. Sounds like the Zen was on its death-bed before you even bought it. But there's a chance that its ok except for the motherboard. The motherboard might need to be replaced.
12/10/2016 2:43:45 AM • Creative Labs... • Answered on Dec 10, 2016

Computer won't recognize zen when it's connected

Mine did this too, and I have the exact reason why.
If the first solution didn't work for you (as it didn't with me), follow these instructions

Connect your Zen to the computer
-On your computer, click start, then control panel
-Click on Add Hardware
-Go through this until it shows you a list of things recently added, Creative Zen should be up top somewhere (mine was) with a yellow question mark as the icon
-Click it and have it install it
-When a list pops up asking you if you want to have it do it just this once, or everytime without asking CLICK ON EVERYTIME. Tis is what stopped it from connecting to your computer.
The drivers were not installed.
6/21/2016 2:22:01 AM • Creative Labs... • Answered on Jun 21, 2016

Pc not recognizing zen

Does the firmware update recognize it?
1/12/2016 4:17:29 PM • Creative Labs... • Answered on Jan 12, 2016

I have a Gigaware 4GB MP3 GX400 4-420

Download the drivers from Creative Labs, or with the disk included with the MP3 player.
6/14/2015 1:36:07 AM • Creative Labs... • Answered on Jun 14, 2015

My fm radio stopped working on my creative zen

Support for Zen Vision M on this site:One of the Knowledgebase Solutions for "freezing" gives this answer:Solution ID: 64087dot-clear.gifSolution ID # 64087 -->dot-clear.gifdot-clear.gif -->Player is FreezingKeywords / Key Phrases: freeze, freezes, freezing, hang, hanging, freezes at creative logo, at docked screen, rebuilding library screen, playing audio files, switching to other functions or menus while shutting down, freezes at recovery mode, freezing at music playing now screen
  1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.
  2. Refer to the article below to access the recovery mode and perform a Clean Up.SID 64088: Accessing the Recovery/Rescue Mode of your Player Note:
    1. Clean Up scans a player\'s hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player\'s firmware.
    2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.
Last updated: June 16th, 2009
3/4/2014 11:37:10 AM • Creative Labs... • Answered on Mar 04, 2014
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