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Question about Creative Labs Zen MicroPhoto MP3 Player

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Usb port does not work

The usb port on the zen doesnt work anymore. it worked fine but i thnk i got water in the port. cant charge battery or hook up to computer. any simple solutions as creative wants at least 25.00 to look at it. thanks have a nice day

Posted by mario riva on

  • Newbie4Life Jan 03, 2008

    A while back my creative zen 1gb player stopped being recognized when I plug it in. It works fine on other computers but for some reason it does not show up when plugged into any USB port/

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1 Answer

Anonymous

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  • 3 Answers

Ok, first of all the zen needs windows xp with service pack 2 to work with your pc, if your windows does not have service pack 2 , the usb port will not work with it.

Posted on Aug 20, 2006

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Zen V Plus not recognized ANYwhere on the computer...don't have original CD, have downloaded the driver update and media explore software which begins to load and fails because the computer cannot find the...

most computers have lots of USB inputs. my frnt USB cords don't work on my MP3 but I plugged it into my back USB port and it work fine...Just try to use other USB ports
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Zen problems

it may be in a low power state, try a different usb cable and hook it up to a desktop computer (laptop ports are sometimes not powerful enough to charge the battery when it is in a low-power state). I had this exact same problem and that fixed it!

Also check out creative.com/support and look at their support forumns


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Screen won't come on. Please Help

it may be in a low power state, try a different usb cable and hook it up to a desktop computer (laptop ports are sometimes not powerful enough to charge the battery when it is in a low-power state). I had this exact same problem and that fixed it!

Also check out creative.com/support and look at their support forumns

Problems Charging, Turning On, or connecting the Zen to a computer, or upgrading firmware; Here are some things you can try:


1. If the Zen won't turn on, try using a wall charger (like the Motorola Razor) and see if it comes back on and begins charging. Wall chargers sometime will be able to output more current than the USB ports of a computer resulting in faster charging. Sometimes it is enough to turn it back on. Don't just try any wall charger though. You don't want it outputting too much power to the Zen and causing electrical damage. I would not go above a 5v charger for this since 5v, I believe, is the input power limit of the Zen.

2. If the Zen won't turn on or be recognized by the computer, try a hard reset by inserting a paperclip (or something like it) into the small "Reset" hole on the bottom of the Zen. Wait for it to rebuild the library and try again.

3. If the Zen is not detected by the computer when connected, try booting the Zen into Recovery Mode (See directions above) and do a "Clean Up". Wait for it to rebuild the library, do a hard reset and try again.

4. If the Zen is not detected by or charging from the computer when connected, make sure you are using a USB port on the back of the computer (built into the motherboard) instead of one wired to the case (front or side). That way you are using a USB port with the proper power output.

5. If the Zen is not detected by or charging from the computer when connected, make sure the USB port you are using are USB 2.0 and not v1.1. If you computer is a newer computer, this shouldn't be a problem, but if it is an older computer, it may only have USB 1.1 ports which doesn't output enough power as USB 2.0 ports.

6. If the Zen is not detected by or charging from the computer when connected, make sure you have no other USB devices plugged into the computer (front and back ports), but the Zen. That may be worth a try to see if you can get enough current from the USB ports to begin charging it again. Usually the more devices you have plugged into the USB ports, the less current that will be available for charging due to the power being shared with all other devices plugged in.

7. If the Zen is not detected by or charging from the computer when connected, make sure that the drivers are loading for it properly under Device Manager (no conflicts showing). I believe the Zen will not be detected or begin charging unless its drivers are loaded and working properly.

Storing or not using the Zen for long periods of time:


Lithium-ion batteries (by themselves) with no built-in voltage monitoring circuit have a really low self-discharge rate (1-2% a month) when not being used. Having the addition of voltage monitoring circuits will slightly increase the discharge rate, but should not reach the point of excessively discharging the battery to where it won't turn back on unless sitting unused for an extended period of time and if its last state before powering off was a already in a low voltage state. So, as long as you aren't storing it for long periods of time at a low discharged voltage, the battery should be ok to recharge.
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Not recognisin

the usb drivers are not loaded correctly or doesnt work with those drivers
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Craig mp4 players

Hi,
try hookin up to the computer USB Port, and see if there is a charging Icon On The MP4 Player. leave it hooked up to the computer for 2-3 hours, then try it.
if non of this works, the internal batterys dead.
you can get replacements for these if you need 1.
theres a lot of chinese companys, that supply replacement batterys as spares.
Mike @ compurepair.
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Creative ZEN Vision M

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize


If that doesn't fix it try the USB cable

Screen Doesn’t come on anymore
http://www.anythingbutipod.com/forum/showthread.php?t=18859

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."
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Charging

Sounds like the usb port has loose connection.
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Connection Probs

Try replacing your USB cord, or re-installing your Zen player's driver. If these doesn't work, then probably the USB port on your player is worn-out or damaged. Cleaning the the port with a contact cleaner.
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Zen vision M wont dock

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize
http://www.anythingbutipod.com/forum/showthread.php?t=10960
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Charging zen v plus

Yes you need a creative charger. generic brands usually damage any electronic device. you need to get a creative charger, and hope that it will solve your problem. if not then you may need to ger a battery too. connie
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