20 Most Recent Creative Labs ZEN SLEEK MP3 Player Questions & Answers


Creative zen troubleshooting

8/30/2014 4:29:18 AM • Creative Labs... • Answered on Aug 30, 2014

Screen wont turn on

Push a pin intothe tiny reset hole on the bottom of the player. If that doeasn't work, push the reset hole again while holding down play and power buttons. Then run "clean-up" on the recovery screen which should appear.
6/9/2014 6:56:06 PM • Creative Labs... • Answered on Jun 09, 2014

Creative zen sleek photo not recognized by win xp

I got my Creative Zen Sleek Photo from a friend and everything I did wouldn't let Windows recognize it, but then I got it to work almost magically.

1. Make sure you have the proper drivers installed for it that come with the CD. If you don't have the CD, you can download the ISO here.

2. Reboot. When it comes back up, plug the cable into your computer, then into your Sleek. The software should sync up. For some reason, my Zen wasn't being recognized from the usb port on my computer tower, but I plugged it into my monitor's USB port and then it worked. Try that, if none of that works, then it may be a problem with your computer not knowing which driver to assign to your Zen, and if so, try the steps below.


1. Plug your Sleek to your computer.
2. Open up Windows' Device manager (right-click on "My Computer" and select "Properties". Go to the "Hardware" tab, then click "Device Manager").
3. Locate the entry for "Creative Zen Sleek" in your device list. It should appear either under "Sound, video, and game controllers" or under "USB Devices". Once you locate the entry, uninstall it.
4. Unplug your Sleek and wait a few seconds.
5. Plug your Sleek back in and allow the "new Hardware Wizard" to identify and install the drivers for it.

5/15/2013 12:16:46 PM • Creative Labs... • Answered on May 15, 2013

Can't create playlists on my zen x fi

I tried some suggestions posted here, and after some testing, I can now give you step-by-step instructions to create a playlist on your Creative Zen.

First, you need to think of the NOW PLAYING list as the "selected songs to be added to a playlist".

So, to start clean, let's empty out the NOW PLAYING list as follows:
1) from the MUSIC menu, select NOW PLAYING
2) when a song is shown on-screen, click the context menu
3) select REMOVE ...
4) select REMOVE ALL
Now, the NOW PLAYING list is empty.

Now, you need to select (mark) the songs you want to add to your new playlist:
1) go to an individual song
2) click the context menu, and select ADD TO SELECTED
3) go to another desired song, and do step 2) again
4) repeat until done

Now, to create a NEW playlist, go to the MUSIC menu, then:
1) select NOW PLAYING
2) it will show you the first song that you selected
3) press the Right button, to scroll through all of the other songs you selected
4) when any song is shown on-screen, click the context menu
5) select SAVE AS PLAYLIST (this refers to ALL songs in your NOW PLAYING list)
6) type the name for your new playlist, and click checkmark
ALL of the songs in the NOW PLAYING list are now saved as your New playlist.

From the MUSIC menu, select PLAYLISTS. You will see the name of the playlist that you just created. When you select that playlist, you will see the list of songs you had selected.

Please note that these songs are still in your NOW PLAYING list also. To create a another New playlist, you will first need to empty out the NOW PLAYING list as you did above.

I hope that helps.

12/29/2012 5:30:58 PM • Creative Labs... • Answered on Dec 29, 2012

The installation cd don't work o

anybody know where i can repair my creative zen sleek photo
11/9/2012 8:10:15 PM • Creative Labs... • Answered on Nov 09, 2012

I have a Creative Zen Sleek (20GB - v0.0.7) that my computer will not recognize. Is this because I'm working off Windows 7, do I need an older version of Windows to communicate or will a later ver

Use the latest firmware version in your MP3 device. If you have PC program to work with your Player, use windows media player instead
8/21/2012 7:20:12 PM • Creative Labs... • Answered on Aug 21, 2012

Creative Zen frozen and Reset has not worked

try this if your Zen will not turn on

hold the pause/play button down

while holding the pause/play, first use a paperclip to press the reset button and then slide the power thing down for a few seconds like you are turning it on.

release the pause/play button.

you may need to connect it to usb for it to turn on. worked like a charm for me when everything else failed. hope it helps!!!
3/25/2012 3:38:53 PM • Creative Labs... • Answered on Mar 25, 2012

Creative zen

Don't lose hope, push the end of a paperclip into the tiny hole at the bottom of the unit. If that doesn't work, do it again while holding the play ad power buttons in at the same time. Yes, I know you need three hands to do this. That should bring up a recovery menu. First try reboot, then try clean-up. Try to avoid the other options if you don't have full back-up of all your music files.
2/8/2012 5:02:52 AM • Creative Labs... • Answered on Feb 08, 2012

I have dropped my Gogear Vibe in my drink about 2

Moisture causes many problems with electronic devices. You can try putting your mp3 player in a bowl of dry rice, as the rice will absorb any moisture after a few days.
However, if your mp3 player has not been functional for 2 years, it is likely that your mp3 player is irreparably damaged and must be replaced.
3/8/2011 1:16:35 AM • Creative Labs... • Answered on Mar 08, 2011

Recoverty mode problem... nothing seems to work

Hello, kindly get the driver at : www.creative.com/

Best regards, Jay
2/19/2011 8:03:25 AM • Creative Labs... • Answered on Feb 19, 2011

My battery depleted and now

hi...since you have a depleted battery why not try to replace w/ a new one your old battery seems to torn out...it does not charge or stored power anymore and will automatically runs out of charged when you turn ON your player..continue using this will cause you more trouble esp. when the batt. shorted it's terminals....good day
2/15/2011 10:53:58 AM • Creative Labs... • Answered on Feb 15, 2011

Not rebuilding Library all the way

1. Press and hold the Play button while powering on your player.

2. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
8/9/2010 11:56:50 AM • Creative Labs... • Answered on Aug 09, 2010

Sir, I have a creative

Have you tried doing a reset of your device? Have you tried doing the steps in this website?

8/3/2010 4:23:21 PM • Creative Labs... • Answered on Aug 03, 2010

It keeps stop working

need exact details of the problem please.
6/30/2010 2:05:35 AM • Creative Labs... • Answered on Jun 30, 2010

I have just turened my mp3 on and it has just

read the manual and see how to reset it if you dont have it google it
4/27/2010 3:35:20 PM • Creative Labs... • Answered on Apr 27, 2010
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