Paper Jam - copy or print one page, two pages are pulled from the tray. If manual feed through the front or if I have only one page in the tray, the copy goes through without jamming. If two pages are in the tray, it jams with two pages, one within the toner cartridge/drum and one at the back door with image heat set on the page. I cleaned the take-up rollers and the separation roller and pad at the drawer. Reset the new cartridge and checked for paper stuck in the unit. I also made sure the printer settings were set to auto select and not manual for paper feed. What shall I try next? Thanks Tom Bernard
Quality of paper and the paper thickness setting may have something to do with it.
Testimonial: "Just tried your suggestion, changed paper type to "recycled paper, thin, thick" no luck. Jams the same. Perhaps the issue is really that the printer is taking up TWO pages for a one copy (two pages in sequence, not at the same time) and thus the jam. Any suggestions?"
it will be the printer paper selection process
I occasionally have 2 pages picking up and by habit I fan the pages before placing in the paper tray ( new cut paper sometimes sticks at the cut edges) this process loosens up the pages
(hold the pages at and end and flap through the other end )
other than that that you may need a technician to adjust or fix.
Bill, I fanned the pages and it still jams. I was thinking of my problem as a jam problem but it may be because the printer/copier is pulling two pages up in sequence, not in a single pull. I guess the problem may be that the printer pulls two pages and the second page slips until it is caught and advanced, running into the first page, then it jams. Does this sound as a possibility. If so, what should I do to prevent the second page from being pulled other than the fanning thing which I have tried.
Best regards,
Tom
printer operations are set for one page at a time. it will not advance the next page until the first page has finished printing
knowing that is the operation then the problem is mechanical in the page selection process and the adjustment of that process
It may be a program problem where it selects the first page then has a glitch and selects the next page before the first page is finished
that could amount to a problem sensor --dirty or out of adjustment
it could be as I said a program problem as I have experienced it on my hp unit when I an printing a series of pages ( page 1-3-5-7-9 etc) where it prints one then starts the second and suddenly pulls through another and throws the sequence out
Try going to the devices in the control panel-select the printer and see the jobs tab and see what is programmed to print or next job to be printed
If there is more than one job awaiting printing, that may be where the fault is as the printer board memory has jobs to do and it is getting a problem in sequencing the jobs and so pulls up pages for each job at the same time
when I find this I delete all print jobs from the computer , cancel any job and switch off the printer for a few seconds then print from the computer again
it is just a thought as the computer sends the print message to the printer as a burst of data into the memory of the printer where the printer acts on that information
this allows the printer to decide the next job it receives from say if you had more than 1 computer attached to that printer As you don't have that set up , the printer may be storing parts of the first job , reading it as the next job and so producing the paper which is causing the problem
What I am trying to say is --if the printer is mechanically adjusted correctly then the fault will be electronic either in the processor of the printer or the pc unit.
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