20 Most Recent Lexmark X6170 All-In-One InkJet Printer Questions & Answers


Paper jam

The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.
If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):
Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).
Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Finally, turn the printer upside down and carefully shake it for 10 to 20 seconds to see if something falls out of the paper feed path. Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print again.

Good Luck!!!!!
10/21/2022 11:38:25 AM • Lexmark X6170... • Answered on Oct 21, 2022

My printer is saying idle. How do I fix it.

A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer. Reboot your pc. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer. Then try to print again once the computer fully recognizes the USB connection.

10/21/2022 6:46:20 AM • Lexmark X6170... • Answered on Oct 21, 2022

I have a hardware error 0502

This error could be caused by dirt on the encoder strip or on the rod on which the cartridge carrier rides, the encoder strip is out of position or a faulty cartridge (one or both). First try cleaning the travel rod. Turn off the printer and unplug it. (I recommend unplugging the power cord from the printer and then from the wall outlet.) Open the front cover to access the ink cartridge area. With a tissue or paper towel, clean off the exposed section of the metal rod that the cartridge carrier runs on. Pinch the cartridge belt and slide the cartridge carrier over to the other side and clean the rest of the rod. Then slide the cartridge carrier back to the home position. (The tissue will end up covered with ink so be careful about getting ink everywhere.) Also be careful while doing this cleaning step to avoid bumping the clear encoder strip. If this strip is dislodged from the cartridge carrier, you will need to slide it back into position. This entails carefully pushing it down and then back up along the back to the cartridge carrier so that it fits in the slot in the carrier. Sometimes you need to also move it forward and back before moving it into the slot. Close the front cover and plug the printer back in. Then turn it on and see if the error persists.Next try cleaning the encoder strip (it is plastic). Use the same steps as above (turn off, unplug, and open front cover). Then move the cartridge carrier to the center (pinch the belt again) and remove the cartridges. Then move the cartridge carrier to the left.With a soft cloth clean the exposed section of the encoder strip, then move the cartridge carrier to the right and clean the rest of the strip. Get the encoder strip back into position if it is out of place. (See above for the details.) Replace the ink cartridges (after moving the carrier to the center again). Slide the cartridge carrier back to the right, close the printer cover and plug it in. Turn on the printer and see if the error persists.Work quickly - the cartridges should not be out of the printer for more than 30 minutes at a time.For pictures of the encoder strip, see http://support.lexmark.com/index?page=content&id=SO3370&actp=search&viewlocale=es_ES&userlocale=ES_ES&segment=SUPPORTproductCode%3D&productCode=LEXMARK_X6150&searchid=1284653009138 . Next try trouble-shooting the cartridges. Remove one cartridge at a time with the unit unplugged. Then plug it back in and turn it on. Press Copy, then press Options 10 times (or until you see Maintenance on the LCD screen). Press the Left arrow button once (it should read Self-test Page). Then press Select. The test page should print. Replace the first cartridge and repeat these steps with the second cartridge removed. Also do the self-test with both cartridges in place. Replace the cartridge(s) if the problem is with one of them. Contact Lexmark for repair if the printer is still under warranty and none of the above steps help. Otherwise, decide if a repair is worthwhile or if replacing the printer is a better option. (It's a minimum of $50 just for the service center to diagnose the problem plus the cost of shipping the printer.)I hope this helps. Cindy Wells
10/21/2022 6:40:16 AM • Lexmark X6170... • Answered on Oct 21, 2022

The printer cannot communicate with the computer

it can be the complaint with a bad data cable. or the usb port of the system is not working / disabled.
10/21/2022 6:37:59 AM • Lexmark X6170... • Answered on Oct 21, 2022

Cartridge error 50C

your printhead has a short look in pdf it instructs you on how to fix it. look closer to end of document for error codes
10/20/2022 9:50:32 AM • Lexmark X6170... • Answered on Oct 20, 2022


Hi. The error tells you that your print cartridge has shorted. Here's a link to the Lexmark website to give some instructions on how to remedy the problem. Just click on this link: http://bit.ly/aSWvpk . Good luck!
2/27/2019 1:13:38 PM • Lexmark X6170... • Answered on Feb 27, 2019

Lexmark x7350 will not scan, fax or copy

If under warranty contact mfg for warranty repair locations
9/9/2017 4:28:32 PM • Lexmark X6170... • Answered on Sep 09, 2017

Lexmark 6100 series error message Prop Res DLL not loaded

Download tatest driver sfrom lexmark and use revo to uninstall first
4/22/2015 6:02:02 PM • Lexmark X6170... • Answered on Apr 22, 2015

Lexmark x6170

You may download the latest driver from Lexmark here.
5/2/2012 8:47:15 PM • Lexmark X6170... • Answered on May 02, 2012
Not finding what you are looking for?
Lexmark X6170 All-In-One InkJet Printer Logo

572 questions posted

Ask a Question

Usually answered in minutes!

Top Lexmark Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

6691 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers


Level 3 Expert

8093 Answers

Are you a Lexmark Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

X Lexmark

  • X Lexmark

Most Popular Question

only prints first job delete from que

  • Office Equipment & Supplies