Question about Brother Office Equipment & Supplies

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Hi - I purchased a Brother MFC 7360N and hooked it BEWARE SPAM NUMBER 1-800-532-4187

Hi - I purchased a Brother MFC 7360N and hooked it up to a PC running XP Pro SP3. I have trouble with scanning - the only way to get a scan to work is to go thru the Control Panel/Camera&Scanner Wizard (then it works but no PDF option). The MFC will not see the PC and the Control Center 4 sfw will not see the MFC/Scanner. Suggestions? (I did the most recent firmware update when installing; printing is fine; copying is fine). I tried first USB connection (did not work) - Uninstalled - then tried ethernet connection setup (same problem). Error code in Control Center 4 is CC4-202-00000008.

Posted by tichinose4 on

  • 5 more comments 
  • Anonymous May 04, 2012

    Any update. I have the same problem on my MFC-J430W I have disabled all firewalls and still get the same issue

  • Kevin S May 23, 2012

    I am having the same problem as well! All drivers and firmware are up to date and with firewall/anitvirus disabled I get the same message only when I try to scan:
    "MFC-7360N cannot be found (CC4-202-00000008)"
    Anyone find a way around this? Please help!

  • Joshua Hartford Jul 04, 2012

    I am having the same problem with my new DCP-J140W. Disabled firewall and enabled all services, same problem. I can access the scanner through windows scanner, but not through the cc4

  • Peeyush Daga Jul 02, 2013

    Same problem with me... I m haveDCP-7055 printer scanner... This problem isonly when i scan from Control Centre.

  • miroslav_uml
    miroslav_uml Oct 20, 2013

    Same problem with CC4 and MFC-J4510DW on Windows 7, 64 bit. But thanks to comments I at least know now I can use windows fax and scan (go Start and search for "Windows fax")

  • Anonymous Feb 11, 2021

    The fastest and easiest way to get help is to get in touch with Brother support +1*800*532*4187 and they will guide you through the steps!!!!!

  • Anonymous Feb 11, 2021

    The fastest and easiest way to get help is to get in touch with Brother support +1*800*532*4187 and they will guide you through the steps!!!!!

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5 Answers

Bobby

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Check to see if the scanner works with the Windows built in Scan and Fax utility. If it does, then download this Twain Reset Utility http://support.visioneer.com/utilities/twain_reset.exe and reboot. Try to use the Brother scanning software after the reboot.

Posted on Feb 20, 2013

  • 2 more comments 
  • Raymond Brady
    Raymond Brady Aug 14, 2013

    THANK YOU!!!! This worked

  • miroslav_uml
    miroslav_uml Oct 20, 2013

    Works for MFC-J4510DW

  • Timothy
    Timothy Jul 19, 2014

    Awesome!! Worked for me too! Here is an updated link to the tool however:http://support.visioneer.com/products/To...

  • John Kaminski
    John Kaminski Dec 03, 2015

    Uninstalled, used cCleaner etc with no results. This simple 144kB program fixed it in seconds. Thanks. (MFC-l2720DW, CC4, W7-64)

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ronald ron

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I had the same problem with windows 7 and some time ago with vista and after endless hours found a solution which I can now describe for windows 7 only but It should also work in a similar way for vista.

first of all download the latest complete mfc installation software from brother for your mfc printer - this is a big file of more than 120mb. I have installed the 32bit version although I have win7-64 but generally I have better results with 32bit drivers for general application purpose.


also download the software to delete the pnp drivers delinf_10100.exe. then download the CCleaner from http://www.piriform.com/ (or if you have registry cleaner then use this - the ccleaner is free and good).


use windows explorer to examine and delete files and look for this directory (in win7): c:\Users\<your user name>\AppData\Local\Temp.

if you do not find this directory then open: Tools/Folder Options.../View/ and there make that hidden files and folders are being displayed (the default is hidden).

if you do not even see the menu 'Tools' the go to Organize/Layout/ and activate the Menu Bar. then Tools will also appear.


when you have finally found c:\Users\<your user name>\AppData\Local\Temp then you can start the work.


- empty your waste basket so it is completely empty

- if you know the procedure then make a new system restore point

- delete all files and folders in c:\Users\<your user name>\AppData\Local\Temp\ (only in the Temp_directory)

- in control panel uninstall the existing brother mfc software (do not reboot yet)

- run the downloaded delinf_10100.exe to delete possible pnp drivers (plug'n play)

- run the cclean registry cleaner until you will not find anymore bad registry entries

- turn off and disconnect the brother device from your pc/notebook

- reboot the system and run the registry again

- install the brother software until it asks you to plug in the usb cable and turn on the printer

- then wait - the pc is working but unfortunately not showing much of this....

- when the installation is finished you might have to reboot again

- then you are don and all should be fine (cc4 running and twain driver installed successfully)


good luck! ron

Posted on Sep 06, 2012

  • 5 more comments 
  • Tracie Ray Sep 15, 2012

    I followed this procedure today and after 3 months of no scanner or fax it is all up and running as normal again. Thank you Rondald Ron for your great advice.

  • kitty_hang
    kitty_hang Jan 26, 2013

    I recently installed Windows 8. Will this work as well?

  • Trena Busch
    Trena Busch Nov 11, 2013

    Thank you, thank you, thank you, Ron! I have a MFC-J4510DW printer (Windows-7, 64bit), and this procedure worked flawlessly. The only adjustments I made were to select 64-bit on Brother's site, and to use the uninstall file (BrRemPnP.exe) specific for my printer. Sure wish I tried this before I spent so much time with Brother customer support.

  • Josh Owen
    Josh Owen Feb 14, 2014

    Thank you. Did run the cccleaner, and cleaned all files then did a registry cleaning, and the scanner works again now.

  • Jennifer Lobel
    Jennifer Lobel Sep 24, 2014

    I tried this on my MFC-J870DW and it did fix the issue where is wasn't scanning at all, at least now I can scan from my computer. But I am still having an issue where I can't scan using touch display. I keep getting "Failed to connect to device." and after clicking okay I got "Scanning Failed." I could scan from the Control Center but not from the touch display so I downloaded a Twain Reset Utility. Still nothing. Any more suggestions?

  • Joe Burnes
    Joe Burnes Dec 19, 2014

    You are a BOSS Ron!!!! I thought I had tried everything and have been working on this for hours on my MFC J430W. I saw your response here and I almost didn't try it because I was ready to give up.....but then I said, hey...if this guy has all those steps, there must be something to it. And BOOM...it worked!!! Love ya man!!!

  • Mario Verkuijlen
    Mario Verkuijlen Aug 27, 2015

    I followed your procedure - exactly as you described - on my MFC-J4510DW (windows 7, 64 bit), after unsuccesfully trying the Brother Support Way and lots of other frustrating magic..... to my utter astonishment it worked, hallelujah, praise the allmighty Lord Ron!!!!!! Thanks an awful lot!!!!

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Russell

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This is caused by your firewall/antivirus you have installed either create a rule and allow it access or reinstall the driver as this will update the firewall/antivirus as part of its installation.

Posted on Aug 15, 2011

  • Anonymous May 04, 2012

    This does not help. Disabled all firewalls and still get this issue. This is an issue caused but the control center software. I can use the Windows Scan function fine to the Network scanner

  • Joshua Hartford Jul 04, 2012

    Agreed that this does not help.

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patd

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Save yourself the effort and just use "Microsoft Fax and Scan" on your computer already. It works. I've never said that before about microsoft.

Posted on May 24, 2013

  • Riccardo Minisola Feb 04, 2014

    Yeah, go and tell him I need a PDF file then.

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Todd Scott

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I just reinstalled the control center....then all was fine...guess control center stopped working....not sure why though. But back up now.

Posted on Mar 12, 2013

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