Lexmark X3550 All-In-One Printer Logo
Posted on Jul 10, 2009

MY PRINTER WORKED FINE LAST TIME I USED IT... NOW WHEN I PUT PAPER IN AND START TO PRINT IT PULLS IT DOWN LIKE NORMAL THEN LIKE STARTS EATING IT. THEN IT SAYS PLEASE LOAD PAPER AND I HAVE TO PULL THE PAPER BACK OUT THE TOP. LIKE IT'S JAMMING WHEN IT COMES BACK OUT IT'S ALL WRINKLED LIKE IT'S GETTING JAMMED IN THERE HOW DO I FIX THIS??? I TRIED UNPLUGGING AND STARTING OVER BUT IT'S NOT WORKING?? HELP

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rotagen

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  • Contributor 17 Answers
  • Posted on Aug 20, 2009
rotagen
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Joined: Jul 30, 2008
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You have a small piece object stuck inside the printer wheels. turn off (unplug) printer. then get a small piece of plastic. I use half of a thin plastic binder or any thin plastic you can find about the thickness of 2 sheets of paper. must be rigid plastic not flimsy. ((Even a pice of cardboard same thickness (2sheets) of paer will do the trick)) insert this from the back of printer where paper goes in and you should see the jam come out at the bottom of the printer. be very careful(gentle) as these wheels can become dislodged or break if you are very rough with them. once removed you may also want to turn pringter upside down (again carefully) they are light but just be careful. this may help to remove debris. Once cleared and printeing properly... always remove paper when not in use and cover top of printer with a towel. This will prevent pet hair etc from getting into the wheels (feeder of printer and extend the life of your printer. Although they seem to be cheaper to buy a new one when the ink runs out sometimes LOL :)
Hope this helps
Roty :)

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Paper jam printer 3524

Clear the jammed paper as follows.

If the jammed paper is removed completely by using the information in the following steps, you can install the paper tray first, and then close the front cover and the printer will resume printing automatically.



If the printer does not start printing automatically, press the Go button. If the printer still does not start printing, please check that all the remaining jammed paper has been removed from the printer. Then try printing again.

Pull the paper tray completely out of the printer.

Pull the jammed paper up and out of the printer.

Press the cover release button and then open the front cover.

Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.

Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7.

Open the jam clear cover. Pull the jammed paper out of the fuser unit.

Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.

Pull the Duplex Tray completly out of the printer.

Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.

Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Put the drum unit assembly back in the printer.

Put the paper tray in the printer.

Close the front cover.
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Check for paper jams in the printer, they can normally be seen by opening the hood of the printer. All you have to do is give the paper a slow pull until the paper comes out, then put the lid down. The printer should then start printing.
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Hi - have you checked the settings for both the document(s) you are trying to print and the defaults for the printer? It could be that there is a default setting that is trying to override what you want to do. I can't think of a reason for it to act differently with different quality of print, unless the ink is running low - that can affect a document printing or not, but again, I would not think to this effect.

Some things to check on -

- Go to the control panel, open the Printers and Faxes folder, and right click on your printer.
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-try to update the driver. Here is a good place to look -
http://preview.tinyurl.com/6bwuk8

I am assuming you have already actually checked for little scraplettes of paper that might be stuck near a sensor or an ink cartridge. I'd even pop the ink cartridges out and put them back in. Sometimes dust can build up on them if a printer isn't used often, or has been sitting for a long time.

Also, make sure you don't have a setting on your own computer to print out a blank sheet before a printing job. If your printer is actually run through an I/T department at work, they could have it set up by default to kick out a separator sheet to help keep orders separated.

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Printer

don't know if it's the same problem i had but its maybe worth a try. My paper went in a little, the wheels were turning but it didn't take the rest of the paper or print.
someone replied to my problem, i tried it and it fixed 1st time. seems to of worked for others to, not always 1st time but it seems to reset the sensors or something
Solution:- Use a piece of thin card, a magazine cover is what i used, make sure its A4 size then try to print something, as the paper starts moving push it through! and hey presto it worked for me, everything printing fine now
let me know how you get on, Garty
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Look where you put the paper in. See if you can see inside there and see the roller that turns and picks up the paper. If you can, make a mixture of alcohol and a little dish soap. Damp a rag with it, and reach in there to clean the rollers.  See if the rollers will turn manually, but be careful not to force anything.  Another way to get to the whole roller, would be to start making a print, while watching the rollers.  As soon as the rollers have turned half way, unplug the printer.  Now you can reach the other side and clean that.

There is another way to clean the rollers.  Using the alcohol mix, take a single sheet of paper, and damp one half of it with the solution.  Stick the single sheet in the paper tray, and make a print, but hold on to the paper so that it doesn't feed through the machine.  Do this several times, and the rollers turning against the wet paper should clean them.

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