Was afraid this was the error that led me to toss a printer before. But after a quick search, found the following suggested fix for a potential registry problem. Problem with Windows Canon Mp280 Error 5011
Hope that does it.
Canon Printer Error 5011 is frequently because the cartridge of the printer is tight. According to Canon, the error can be fixed by the Canon support service. But, sometimes the failure can be made by the user himself.
Solutions to fix Canon Printer Error 5011:-
1. Do a Power Cycle - The easiest fix for this failure is to do a power cycle. Doing so will clean out any cut configuration and forces the printer to add a new configuration.
2. Review the Cartridge- Turn off your printer and check if a piece of the document or something else is stuck in the printer blocking the cartridge. Even a small thing can cause this error. So, explore the printer completely.
3. Reinsert the Cartridge- You can too try to blow up all the encoder layers found back the printer. Reinsert the Cartridge after cleaning the encoder and adjusting for any things held inside the printer.
Full solution - Canon Printer Error 5011
Solutions to Troubleshoot Canon Printers error code 5011 Solution 1: Try this first solution to remove the error code Unplug the power supply first and then wait for at least 5 minutes. Plug-in the power cord again. Now, turn off the printer first and carefully open the cover to change the ink cartridge. Now, turn on the power button and then, close the cover while initializing is being done. Power off the printer again and hold the "power+cancel" button at the same time Hold on the power button and then, release the "cancel" button Press the "cancel" button for at least 4 times and then, release both of them.
Solution 2: Try our second solution of you are failed to solve the error code with the above one Here, one needs to check that there are no pieces of paper stuck inside the device, no matter even if it is about little objects inside the printer.
Solution 3: This is another solution which is shown to resolve the error code Carefully clean up all the encoder strip which will be found located just behind the carriage. it is used to run all the way from right to left
Solution 4: This is the last solution for this Canon Printer Error 5011
I usually knows this kind of problem. its scanner unit. even if it is a new printer, i also found this 5011 error, not every time but some time, and if its a new printer, ask for guarantee to canon service center, and if the guarantee is over, replace the scanner unit.
This is a known problem with this printer, my suggestion would be to contact canon. However here is a site where people have suggestions on things you can do to try and fix the issue.
http://www.fixkb.com/2011/01/error-5011-cartridge-holder-wont-move.html
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